Idols Platform Use Conditions 16-07-2025
1. This document reflects the general terms and conditions applicable on the use of the Idols Platform by you as a Fan.
2. Fans are provided access to the Idols Platform provided that Fans act in accordance with these terms and conditions imposed by . By using the Idols Platform the Fans can purchase Content Access Services from the Creators registered on the Idols Platform.
3. The Dutch Central Bank has confirmed on February 25, 2021 that under PSD2 the activities of ACW BV fall outside the scope of the Financial Supervision Act of the Netherlands (Wet op het Financieel Toezicht) on the basis of article 1:5a, paragraph 2, section K of this Act.
Introduction
If you are a visitor of the Idols Platform or a purchaser of the Content Access Services offered by the Creator on the Idols Platform as exploited by  (hereinafter referred to as Fan or you), you must consult these Idols Platform Use Conditions.These Idols Platform Use Conditions describe the terms and rules applicable when the Fan visits this Idols Platform and when he purchases Content Access Services from the Creators registered on the Idols Platform.
The Idols Platform Use Conditions constitute all the rules of use of the Idols Platform and govern the relationship between on the one hand you as a Fan visiting the Idols Platform and/or as a customer of Content Access Services offered by the Creators on the Idols Platform and on the other hand the , as a technical Platform. These Idols Platform Use Conditions do not apply to the Content Access Services offered by the Creators to Fans. does not participate in the offer, sale and delivery of Content Access Services offered by the Creator. If you purchase Content Access Services from a Creator, an agreement will come in place between you and the Creator. will not be part to this agreement. Before you enter the Idols Platform, you must read carefully and accept these Idols Platform Use Conditions in whole, including the documents and other regulations that are part of it for reference. If you do not wish to accept these Idols Platform Use Conditions or if you do not understand the language used, please leave the Platform.
Warning

You realize that in using the Idols Platform, you may be exposed to potential risks like emotional attachment experiencing an illusion of genuine personal connection with the Creator which may affect your expectations and perceptions of intimacy in personal relationships and may lead to increased feelings of loneliness or isolation as well as financial consequences as the purchase of the Content Access Services can lead to excessive financial expenditure which may impact your ability to meet essential financial obligations. If you notice any of these patterns developing you should consider strict time and spending limits.
1. General
1.1. By effectively using the Idols Platform, you are deemed to have accepted these Idols Platform Use Conditions.
1.2. If you have any questions regarding these Idols Platform Use Conditions you can consult the FAQ section (frequently asked questions) or contact via the contact form that you will find on the Idols Platform.1.3. reserves the right to modify these Idols Platform Use Conditions. will inform the Fan by placing the new modified Idols Platform Use Conditions on the Idols Platform. The changes take effect on the date specified in the notification. If the Fan does not accept the modifications, the relationship between you as a Fan using the Idols Platform exploited by and will end, by the effect of the law.
1.4 These Idols Platform Use Conditions supersede all prior conditions applicable between ACW BV and the Fan with respect to the E-Wallet.
1.5. The Idols Platform Use Conditions take effect on the date on which the Fan has registered and has accepted the Idols Platform Use Conditions (effective date).
2. Definitions
2.1 ACW BV: refers to registered with the Chamber of Commerce under number 52306054 with its offices at Beursplein 37, 3011 AA, Rotterdam.
2.2 AC Group: companies which are directly and indirectly held by AC Media Connect BV.
2.2 AC Media Connect BV: a company registered in the commercial registry under number 6863636628, having its offices at Beursplein 37, 3011 AA, Rotterdam.
2.3 Adult: a person who is of age of majority in its country of residence.
2.4 Content: any material uploaded on the Idols Platform by the Creator in his/her Creator's Account, including any photos, videos, audio (for example, music and other sounds), data, text (including comments and hashtags), metadata, images, interactive features, emojis, GIFs, memes, and any other material.
2.5 Content Access Services: services by the Creator to the Fan whereby the Fan is granted access via the Idols Platform to the Content of the Creator consisting of electronic services or offline services with respect to the access to non life content against a Content Access Fee.
2.6 Content Access Fee: the fee the Fan pays to the Creator for his/her access to the Content of the Creator in any of the following ways in the form of a Subscription and/or in the form of payment per view.
2.7 Creator: means a person who has set up an Creators Account with the Idols Platform to post Content with the purpose to getting Fans to follow the Creator and to view the Content. The Creator may also be an agency which has registered himself on the Idols Platform to provide Content Access Services.

2.8 Creator's Name: the name under which the Creator is registered. Also the name that, in combination with the personal password, gives access to the Creator Account.
2.9 Creator Account: the Creator's personal registration on the Idols Platform containing the personal information of the Creator (Creator's Profile and the Creator's Name) as well as the Content uploaded by this Creator on his account.
2.10 Creator's Profile: the full personal and physical description of the Creator.
2.11 E-Wallet: virtual credit balance registered by ACW BV upon receipt of funds from the Fan. The Fan's E-Wallet is stored in the systems of ACW BV. The E-Wallet is not an account but a virtual balance.
2.12 Financing Transaction: the transaction in which the Fan deposits credits into his/her virtual balance (E-Wallet).
2.13 Fan: Fan: a person who follows a Creator and can be granted access to the Creator’s Content by purchasing Content Access Services from the Creator via a Website connected to the Idols Platform and who uses the E-Wallet provided by ACW BV in order to make the discharge payment for the Content Access Services Fee.
2.14 Fan Account: the Fan's personal registration on the Idols Platform.
2.15 Fan Information: all the information that you place yourself as a Fan on the Idols Platform or in your Fan Account, including registration data, feedback and all other messages.
2.16 Fan Payment: means any and all payments made by a Fan to a Creator in connection with a the provision of the Content Access Services rendered by the Creator to the Fan.

2.17 Idols Platform: a technical exploited by that enables the Creator to provide the Content Access Services to the Fans and enables the Fans to purchase  the Content Access Services  from the Creator
2.18 General Idols Platform Services: the services provided to the Creator for the use of the Idols Platform  in return for payment, which services are performed by us whereby we may use third parties (internal or external).   
2.19 Idols Platform Service Fees: the fees charged to the Creator for the General Idols Platform Services.
2.20 General Idols Platform Services Agreement: the general terms & conditions that apply to the relationship between the Creator and us in relation to the provision of the General Idols Platform Services to the Creators.

2.20a Idols E-Wallet Use Conditions: the general terms and conditions imposed by ACW BV applicable on the use of the E-Wallet provided by ACW BV to Fans.
2.21 : refers to ., registered with the Chamber of Commerce under number 122760, with its offices at Perseusweg 40 Willemstad, Curaçao, which company exploits the Idols Platform.

2.22 Payment Day: the 1st or 16th day of each calendar month. If this day falls on a Saturday, Sunday or public holiday, the Payment Day will be postponed to the next following days.
2.23 Payment Instruction: the authorization the Fan gives ACW BV to deduct the payment from the virtual credit balance in the Fan's E-Wallet for the Content Access Services purchased from the Creator; these credits are automatically and instantly credited to the Creator Payment Account.
2.24 Payment Service: a service provided by ACW BV to the Creator by crediting the Creator Payment Account, upon the deduction of a virtual credit balance held by the Fan (E-Wallet), for the discharge payment of Content Access Services the Creator has sold to the Fan.
2.25 Payment Service Agreement: the agreement as concluded by ACW BV and the Creator on the basis of which ACW BV renders Payment Service to the Creator. 
2.26 Payment Service Fee: the fee that ACW BV charges to the Creators for the Payment Service.
2.27 Payment Transaction: the transaction in which ACW BV transfers the credits held in the Creator's Payment Account into the bank account of the Creator.
2.28 Pay-Per-Media Content: Content that can only be accessed after paying a specified amount and of which the access does not fall under (a) Suscription(s).
2.26 Policy Rules: documents prepared by the AC Group and published on the Idols Platform containing mandatory or non-mandatory rules which apply to the relationship between the Creator and any member of the AC Group as a result of any agreement concluded between the two including but not limited to Privacy/ GDPR rules, Code of Conduct, KYC rules and AML rules.
2.27 Subscription: a Fan's binding agreement with the Creator to obtain access for a specific period of time to certain Content specified by the Creator in exchange for authorized automatic renewal payments.
2.27 Third Party: any party except the Fan and and all companies who have the same direct and indirect shareholders as .
2.29 Transaction Fees: the costs associated with the Payment Transaction.
2.30 Website: a website linked to the technical Idols Platform of .
3. Fan Requirements

3.1. The Fan must be an Adult. The Idols Platform may install a age verification system (go.cam) in order to check whether the Fan meets the requirement of being an Adult.
3.2. The Fan Account is non assignable or transferable, shall be strictly personal and must not be transferred to or used by any third party.
3.3 The Fan cannot be a person whose Fan Account has been
temporarily or permanently suspended for legal reasons. 

1. Registration
   4.1. To be able to register, the Fan must choose a Fan name and a password.4.2. The Fan is personally responsible for the use he makes of his Fan name and password.
   4.3. The Fan must take all necessary steps to protect his password.4.4. The Idols Platform Use Conditions take effect on the date on which the Fan has registered and has accepted the Idols Platform Use Conditions (effective date).
   4.5. Registration as a Fan is completely free of charges.
   4.6. Creating a Fan Account for a third party shall be prohibited.

2. The Idols Platform is only a technical Platform
   5.1. The Idols Platform is only a technical allowing the Creator to provide the Content Access Services to the Fan and the Fan to purchase the Content Access Services from the Creator. The commission agent regime as mentioned in article 28 of the VAT Directive 2006/112 jo. article 9bis of the VAT Implementing Regulation No 1042/2013 does not affect the foregoing. 5.2. does not control the Content Access Services offered by the Creator and does not intervene in the Content Access Services offered by the Creator. only monitors if any forbidden activities take place when the Creator uploads its Content on the Idols Platform and/or sells its Content Access Services to the Fan and/or when the Fan purchases the Content Access Services from the Creator.
   5.3. , who is exploiting the Idols Platform, only acts as a host. hosts content and information that is placed by the Creator in his account, the Content Access Services offered by the Creator and the Fan Information. 5.4. does not in any way verify the quality, safety or legality of the Content Access Services offered, the Creator's competence to offer Content Access Services and the Fan's ability to purchase Content Access Services. therefore does not guarantee the quality, safety or legality of the Content Access Services offered, the Creator's competence to offer Content Access Services and the Fan's ability to purchase Content Access Services.
   5.5 does not guarantee that the Creator will actually provide the Content Access Services offered.
   5.7 The Fan may obtain from the Creator paid Content Access Services and also free Content Access Services. The Fan and the Creator will mutually agree upon this.
   5.8 With respect to the payment by the Fan to the Creator for the purchase of the Content Access Services, ACW BV, which is a related company of , offers the possibility for the Fan to make discharge payments to the Creators by making use of a so-called E-Wallet. The relationship between ACW BV and the Fan is governed by the General Conditions E-Wallet.
   5.9 Under no circumstances is a party to the offer, sale and/or delivery of Content Access Services offered by the Creator. Using the E-Wallet offered by ACW BV to the Fan to pay for the Creator does not change the above nor does the commission agent regime as mentioned in article 28 of the VAT Directive 2006/112 jo. article 9bis of the VAT Implementing Regulation No 1042/2013.
   
   5.10 is not responsible to the Fan if the Fan suffer any loss or damage as a result of the Fan accessing or viewing this the Idols Platform in a way that places the Fan in breach of any contract the Fan has with a Third Party (for example, your employment contract) or in breach of any law.
   5.11 on the one hand, and the Fan on the other, are independent parties. Each of them acts in his own name and on his own behalf. These Idols Platform Use Conditions are not intended to establish / create an agency, agency agreement, corporation, joint venture or any other form of cooperation or to establish an employer or franchisor relationship.

3. Content Access Services
   6.1 The Fan must ensure for himself that he has the ability to purchase the Content Access Services offered by the Creator under the applicable law in his country of origin or in his country of residence.6.2. It cannot be guaranteed that the Content Access Services offered will be harmless for the Fan, for third parties and/or for their property.
   6.3. The Fan is considered to purchase the Content Access Services as a private person and not as an entrepreneur for VAT purposes unless the Fan informs otherwise and provides all information to necessary for to meet the VAT obligations in this situation.

4. Content Access Services Fee
   7.1. The Content Access Services Fee due for the Content Access Services of a Creator is determined by the Creator himself and is published in his Creator’s Account. In this respect the Creator determines and mentions in his Creator’s Account the price and the conditions of the Subscription(s) and the provision of the Content Access Services falling such Subscription(s) as well as the price and the conditions for Pay-Per-Media Content.
   7.2 Except for free-trial Subscriptions, all Subscriptions will automatically renew at the end of the relevant Subscription period selected, except if your payment card is declined to load the E-wallet, the Subscription price has increased, or you have turned off the “Auto-Renew” switch located on the relevant Creator’s Account or in your User Account settings. This means that if you want to stop your Subscription with a certain Creator and stop paying continuing Subscription charges, you will need to turn off “Auto- Renew.” If you cancel a Subscription, you will continue to have access to the relevant Creator’s Content until the end of the current-Subscription period, after which no further payments will be taken from your payment card for Subscriptions with that Creator and you will no longer be able to view the relevant Creator’s Content. If we suspend your account for breach of the User Conditions, any payments that would otherwise have fallen due during that suspension will also be suspended.
   7.3 You may provide a bonus to the Creators through the Platform. You acknowledge the following about providing a bonus:
   a. Providing a bonus is not required to use the Idols Platform.
   b. Providing a bonus is at your option and risk.
   d. Providing a bonus is voluntary gratuity and must not be given in exchange for specific services. Promising to provide a bonus in exchange for performing any specific act is prohibited. This conduct will result in an immediate and lifetime ban from the Idols Platform.
   e. It is strictly prohibited to offer, request or imply any form of sexual or erotic act, including but not limited to custom explicit content, in exchange for a bonus.
   f. Bonuses are chargeable when made. We will not return a bonus made from your account except in situations that we consider, in our sole discretion, to be extraordinary.

5. Information and actions of the Fan
   
   8.1. The Fan is solely responsible for the Fan Information as well as for his actions on the Idols Platform.8.2. The Fan Information as well as all the acts of the Fan cannot:a. be inaccurate, incorrect or misleading;b. be insulting, threatening, damaging, slanderous;c. infringe copyright, privacy rights or other rights;d. violate the law and/or any other regulation;e. contravene public order and / or morality;f. be obscene, indecent or contain child pornography;g. incur the liability of and/or cause (in whole or in part) that cannot exploit the Platform;h. cause 's Idols Platform to be broken, damaged or less efficiently operated, or have the effect that the Idols Idols Platform is affected in such a way that its effectiveness or functionality is affected in any way.
   8.3 The access and use of the Idols Platform by the Fan are for his personal use only and not for any commercial use i.e resell/auction the content to a third party other than the fan himself in order to achieve economic profits. In this respect the Fan is not allowed to reproduce, distribute, resell, modify, create derivative works of, publicly display, publicly perform, republish, download, store, print, or transmit any of the Content except in the following situations:
   a. the printing and downloading of one copy of the Content which copy may only be used for the Fan’s own personal and non commercial use and which copy may not be further reproduced, published or distributed;
   b. viewing or downloading (where enabled) any Content to which the Fan has properly gained access solely for his personal and non commercial use and not for further reproduction, publication, or distribution.
   8.4 The Fan is notified that parental control protections (including computer hardware, software, or services) are commercially available that may help in limiting access to material that is harmful to minors. The Fan may find information about providers of these protections on the Internet by searching “parental control protection” or similar terms.

6. Privacy and personal data.
   9.1. , who is exploiting the Idols Platform, only acts as a host, allowing the Creator to provide Content Access Services and the Fan to purchase Content Access Services. As a result, it is recommended not to publish personal information (e.g. name, address, telephone number, email address, social network account).
   9.2. Information about 's data protection is mentioned in the Privacy Statement of Fans. In particular, it explains how processes the Fan's personal data and how the Fan's privacy is respected when purchasing the Content Access Services.9.3. The Fan is personally responsible for the confidentiality of the corresponding identifiers to his Fan account and must himself take all reasonable measures to maintain the confidentiality of this information.
   9.4. will inform the Fan in the event that his Fan Account is suspended. will reenable Fan Account credentials as soon as possible and after the causes of the suspension have been resolved.

7. Fraud/AML/ abuse
   10.1. will, in the event of suspected fraud, prohibited transactions or money laundering, carry out an identity check which may be performed by a Third Party. Failure by the Fan to cooperate with an identity check may result in the immediate suspension or termination of the relationship between the Fan and . 10.2. In the event of suspected fraud, prohibited transactions or money laundering, or not complying with the Idols Platform Use Conditions, the Fan is responsible for all losses suffered by as a result of / or in connection with these actions.

8. Miscellaneouss
   11.1. In case there will be any payment obligation from the Fan towards under these Idols Platform Use Conditions, in addition to all other legal rights and remedies available towards the Fan by , the amount at that moment remaining in the E-Wallet offered by ACW BV for the payment of the Creators, will serve as (partial) payment of such obligation.11.2. cannot be held responsible towards the Fan or a Third Party for any loss incurred by the Fan due to imposed transaction limits or other recoveries.

9. Litigation
   12.1. The Fan accepts and acknowledges that is not a party and therefore cannot be held responsible for any dispute between the Fan and the Creator.12.2. Claims or disputes arising from these Idols Platform Use Conditions must first be reported to online support.

10. Warranties
    13.1. The Fan guarantees that he is an Adult and that he has reached at least the legal age of use of the Idols Platform.13.2. The Fan guarantees that he will comply with all laws, regulations and regulations applicable to the purchase of Content Access Services by the Creators registered on the Idols Platform.13.3. The Fan will not (attempt to) initiate, or take advantage of, fraud, prohibited transactions or money laundering, the violation of these Idols Platform Use Conditions or a violation of the law or be in violation of applicable laws and regulations.13.4. The Fan is obliged to pay the taxes, fees and commissions that may arise from the use of the Idols Platform .

11. Exclusion of guarantees
    14.1. does not warrant that the access to the Idols Platform, the operation of the servers and the Content Access Services of the Creator will be permanent, uninterrupted, fast / punctual, secure or infallible.14.2. To the fullest extent permitted by law, excludes all warranties, conditions or other terms, legal or implicit, quality or speed / punctuality in relation to the use of the Idols Platform by the Fan.14.3. does not warrant that the use of the Idols Platform offered by will always meet all Fan requirements or will be permanent, secure, virus free and infallible.

12. Violation of the Idols Platform Use Conditions
    15.1. Without prejudice to the other means available to , has the right to immediately send the Fan a warning, to temporarily suspend or for an indefinite period the Fan's Account, to close the Fan's Account, to refuse to the Fan access to the use of the Idols Platform when:a. the Fan does not respect the Idols Platform Use Conditions or the documents by integral part by reference; orb. when it proves impossible for to check the accuracy of the information provided by the Fan; orc. is of the opinion that the Fan is guilty of fraudulent activity, fraud, prohibited transactions or money laundering or is involved in, or in any way connected with, such activities; ord. believes that the Fan, by its actions, causes or may cause damage to .
    15.2 In case of violation of article 8.3, not only article 15.1 applies but the Fan is also obliged to - at the option of - return and/or destroy any copies/downloads of the Content the Fan has made.

13. Limitation of liability of
    16.1. Content Access Services offered and purchased on 's Platform are not endorsed by . The Fan is solely responsible for the legality of his actions. declines any responsibility with regard to any dangerousness or defectiveness of the Content Access Services offered on the Idols Platform that may be harmful to physical or mental health.16.2. In no event shall be liable for any direct or indirect (consequential) damages, including:* any loss or falsification of data;* any loss of profit (suffered directly or indirectly);* any loss as a result of cybercrime;* any loss of turnover;* any loss of reputation;* any loss of opportunity;* any indirect, incidental, or other damages, regardless of whether the loss or damage is attributable to any changes made by to the Idols Platform or due to temporary or permanent interruption of the Idols Platform, and regardless of whether it is due to negligence or any other cause attributable to .16.3. 's liability to the Fan whatever the circumstances is limited, in any event, to the aggregate of the amounts that the Fan has paid to the Creator(s) as a fee for the Content Access Services in the six months preceding the legal act giving rise to the responsibility, the whole with a maximum of 150 €.

14. Compensation
    17.1. The Fan agrees to indemnify and hold harmless against any claim or claim whatsoever including reasonable attorney's fees from any Third Party that is attributable to or arising from the breach of this contract of use or documents by integral part by reference, a violation of the law or the regulation or an infringement of the rights of a Third Party by the Fan.17.2. When the Fan has a right or a claim on the Creator or is in dispute with the latter following the use of the Idols Platform, the Fan has no right of recourse against and the Fan guarantees against any claim, seeking liability, damages, losses, costs and compensation, including legal costs, known or unknown, in connection with such a claim or such litigation.

15. Announcements and notifications
    18.1. Statements, notices and other announcements to the Fan may be made by email, publications on the Idols Idols Platform or by any other reasonable means.18.2. In this respect the email address will be used which the Fan has provided to during the registration process.

16. Policy rules
    19.1. reserves the right to introduce policy rules to supplement or amend the conditions and / or to clarify the applicable provisions. The policy rules are an integral part of these Idols Platform Use Conditions.19.2. can modify the policy rules. Important changes will be published on the Idols Platform.19.3. The policy rules to which it is referred, and which form part of these Idols Platform Use Conditions are: 's privacy policy, GDPR policy as included in the cookie policy and the Fans Code of Conduct.

17. Termination of the relationship with
    20.1. The Idols Platform Use Conditions apply until the relationship between and the Fan is terminated as described below.20.2. If the Fan wishes to terminate the relationship with , he can do so immediately and free of charge by closing his Fan account.20.3. may terminate the relationship with the Fan at any time without notice when: a. the Fan has violated an essential provision of the Idols Platform Use Conditions or clearly shows, by the way he acts, that he does not intend or is unable to comply with the essential provisions of the Idols Platform Use Conditions; or b. is obligated by law.20.4. The termination of the relationship between and the Fan does not affect the rights, obligations and responsibilities arising from the law which governed the relationship between the Fan and .

18. Governing Law
    21.1. The law of Curaçao is applicable to the relationship between and the Fan. Any dispute that may arise between the Fan and , resulting from these Idols Platform Use Conditions or any other agreement or any other action in connection with these Idols Platform Use Conditions will be settled by the Court of Willemstad, Curaçao, except to the extent that binding rules of jurisdiction shall apply.21.2. In the event of contradiction, whatever it may be, between the English version and a version in another language of the present contract of use, the English version prevails.21.3. The court in Willemstad, Curaçao has exclusive jurisdiction in case of litigation.

19. Other
    22.1. The Fan acknowledges that the rights and obligations arising from these Idols Platform Use Conditions and all other documents that apply by reference, may be freely and automatically transferred by in the event of a merger, demerger or redemption or any other form of restructuring.22.2. The titles of the different sections of these Idols Platform Use Conditions are purely indicative and do not necessarily indicate precisely the content of the articles to which they refer.22.3. If fails to act as a result of not complying by the Fan or by third parties of these Idols Platform Use Conditions, does not automatically waive the right to act in the face of subsequent or similar violations.22.4. If does not exercise or enforce a legal right or remedy set forth in these Idols Platform Use Conditions (or to which is entitled in accordance with applicable law), that choice shall not be considered to constitute a waiver of a right on the part of . Nor can that choice be regarded as a waiver of a right to act in relation to subsequent or similar violations. can and still has the right to exercise its rights or to implement the remedies.22.5. The provisions of the articles bearing the titles: "8. Information and actions of the Fan", "13. Warranties", "16. “Limitation of liability of ”, 18. Announcements and notifications", "21. Governing law" and "22. Other" and other provisions and charges thereunder continue to apply after the termination of the relationship between and the Fan.22.6. These Idols Platform Use Conditions together with the documents that form part thereof by reference and the policy rules followed govern the entire relationship between the Fan and .

20. Data Privacy Notice
    Your personal data is collected and processed for identity verification and platform compliance purposes, in accordance with the Privacy Policy available on the Idols Platform.

Code de Bonne Conduite du Groupe AC pour les Utilisateurs - 13-07-2022

Pour acheter les services auprès des Prestataires de Service inscrits sur la Plateforme Shoshoro NV (la Plateforme), les Utilisateurs doivent ouvrir un Compte d'Utilisateur sur la Plateforme et, à cet égard, ils doivent se conformer au présent Code de Bonne Conduite. Les Prestataires de Service (Studios et Performers indépendants) inscrits sur la Plateforme sont ci-après dénommés "Prestataires de Service".

En plus du Code de Bonne Conduite (également appelé: "Code"), les Utilisateurs sont tenus de se conformer aux Conditions Générales d'Utilisation. Rien dans le présent Code de Bonne Conduite ne sera réputé modifier, limiter ou avoir un impact sur toute obligation que l'Utilisateur pourrait avoir envers Shoshoro NV (que cette obligation soit écrite ou autre).

Shoshoro NV mettra fin à la relation avec tout Utilisateur qui enfreint le Code ou la loi.

Le Code est composé de 3 sections. La section A décrit les règles qui doivent s’appliquer lorsque l’Utilisateur acquiert un Service auprès d’un Prestataire de Service inscrit sur la Plateforme. La section B mentionne des règles relatives à l'éthique et la section C contient des dispositions supplémentaires.

A. ACHAT DE SERVICES AUPRÈS DES PRESTATAIRES DE SERVICE INSCRITS SUR LA PLATEFORME

En achetant des Services aux Prestataires de Service, les Utilisateurs s’engagent à respecter les Droits de l'Homme tels qu'ils sont compris par la communauté internationale et proclamés dans la Déclaration Universelle des Droits de l'Homme et les conventions de l'Organisation Internationale du Travail.

1. Libre choix

En achetant des Services aux Prestataires de Service, les Utilisateurs acceptent la règle selon laquelle tous les Prestataires de Service proposent des Services de leur plein gré.

2. Travail des enfants/prévention des abus

Lors de l'achat de services auprès des Fournisseurs de Services, les Utilisateurs acceptent la règle selon laquelle le travail des enfants ne doit en aucun cas être exploité. La présence d'un enfant auprès de l'Utilisateur et/ou l’Utilisateur montrant un film ou vidéo (ou tout autre support) avec un enfant aux Prestataires de Service lors de l'achat de services n’est acceptable en aucune manière quelles que soient les circonstances.

Le terme "enfant" désigne toute personne âgée de moins de 18 ou 21 ans selon les lois locales applicables

3. Non-Discrimination

En achetant des Services aux Prestataires de Service inscrits sur la Plateforme, les Utilisateurs s’engagent à ne pas faire de harcèlement ni de discrimination illégale.

4. Aucune menace à la sécurité publique ou personnelle

Lors de l'achat de services auprès des Prestataires de Service enregistrés sur la plateforme, l'Utilisateur doit adopter une attitude exempte de menace, de violence et d'appels à la violence. Montrer des armes et/ou des drogues lors de l'achat de services auprès du Prestataire de Service n’est pas acceptable.

B. ÉTHIQUE

Shoshoro NV exige les plus hauts standards d'intégrité dans toutes les interactions entre Shoshoro NV et les Utilisateurs et dans toutes les interactions commerciales entre les Utilisateurs et les Fournisseurs de Service.

1. Intégrité commerciale

Lors de l’achat de services auprès des Prestataires de Service inscrits sur la Plateforme, toutes les formes de corruption, d'extorsion et de détournement de fonds sont strictement interdites.
Intégrité commerciale.

2. Aucun avantage indu

Les Utilisateurs ne sont pas autorisés à utiliser leur compte utilisateur comme élément de valeur pour fournir, promettre de fournir ou offrir de fournir un élément de valeur, directement ou indirectement, à des responsables gouvernementaux ou d'organisations internationales publiques, des partis politiques.

3. Divulgation d'informations

Les Utilisateurs ne doivent pas divulguer d'informations concernant les activités commerciales, la structure, la situation financière ni les performances de Shoshoro NV à une quelconque autre partie. Les Utilisateurs doivent agir conformément aux réglementations applicables et aux pratiques commerciales en vigueur dans ce secteur d’activité.

4. Propriété intellectuelle, confidentialité et confidentialité des données

Il est interdit aux Utilisateurs d'utiliser toute technologie brevetée de Shoshoro NV ou d'un tiers, tout matériel protégé par le droit d'auteur ou toute autre propriété intellectuelle ou information confidentielle sans autorisation écrite. Il est en outre interdit aux Utilisateurs de transférer, publier, divulguer ou utiliser les informations confidentielles de Shoshoro NV autrement que si nécessaire dans le cours normal de la relation commerciale ou dûment autorisé par Shoshoro NV.

5. Lois et réglementations sur la confidentialité des données personnelles

Les Utilisateurs sont tenus de respecter les lois et réglementations applicables en matière de confidentialité des données personnelles.

6. Équité de la relation commerciale

En achetant les services aux Prestataires de Service, les Utilisateurs s’engagent à respecter les normes en matière d’équité.

C. DISPOSITIONS SUPPLÉMENTAIRES

1. Conflits d'intérêts

Les Utilisateurs doivent être libres d'agir en toute objectivité dans leur relation avec Shoshoro NV, et doivent ainsi éviter les conflits d'intérêts.

2. Les Autorités Réglementaires

Les Utilisateurs doivent faire preuve d'honnêteté dans les discussions avec les représentants des organismes de réglementation et les fonctionnaires du gouvernement et coopérer avec les représentants de Shoshoro NV dans le cadre de toute enquête ou audit interne ou externe concernant les relations des Utilisateurs avec Shoshoro NV.

3. Contacts

Les Utilisateurs doivent informer l'assistance en ligne de Shoshoro NV si une situation se développe qui amène l'Utilisateur à agir en violation du présent Code. Les Utilisateurs doivent rapidement contacter Shoshoro NV et collaborer à la résolution du problème de conformité. Le support en ligne de SNV est disponible 24 heures sur 24, 7 jours sur 7.

Idols E-Wallet Use Conditions (14-07-2025)

1. This document reflects the general terms and conditions applicable on the use of the E-Wallet provided by ACW BV to Fans.
2. ACW BV provides an E-Wallet to Fans which allowing the Fans to exchange money for virtual credits in their E-wallet. Fans may only spend these credits for purchasing services offered on platforms exploited by the AC Group.
3. The Dutch Central Bank has confirmed on February 25, 2021 that under PSD2 the activities of ACW BV fall outside the scope of the Financial Supervision Act of the Netherlands (Wet op het Financieel Toezicht) on the basis of article 1:5a, paragraph 2, section K of this Act.
   

Introduction
If You are a Fan who uses the E-Wallet (hereinafter referred to as Fan) offered by  ACW BV serving to make discharge payments to the Creators who offer and sell their Content Access Services on the Idols Platform as exploited by  (hereinafter: referred to as Idols Platform and respectively), you must consult these Idols E-Wallet Use Conditions for the use of the E-Wallet (hereinafter: Idols E-Wallet Use Conditions).These Idols E-Wallet Use Conditions describe the terms and rules applicable when the Fan uses the E-Wallet as registered and stored by ACW BV to make discharge payments to the Creators for the purchase of the Content Access Services offered and sold to him by the Creators registered on the Idols Platform. A Fan can only apply for the use of the E-Wallet after he has opened a Fan Account on the Idols Idols Platform.The Idols E-Wallet Use Conditions constitute all the rules of use of the E-Wallet and govern the relationship between you as a user of the E-Wallet on the one hand and ACW BV as the provider of the E-Wallet on the other hand. These Idols E-Wallet Use Conditions do not apply to the Content Access Services sold by the Creators to Fans for which the E-Wallet is used as a payment method. ACW BV does not participate in the offer, sale and delivery of Content Access Services offered by the Creator. If you purchase Content Access Services from a Creator, an agreement will come in place between you and the Creator, ACW BV will not be part to this agreement.

1. General 1.1. These Idols E-Wallet Use Conditions supersede all prior conditions applicable between ACW BV and the Fan with respect to the E-Wallet.1.2. By effectively using the E-Wallet, you are deemed to have accepted these Idols E-Wallet Use Conditions.1.3. If you have any questions regarding these Idols E-Wallet Use Conditions you can consult the FAQ section (frequently asked questions) or contact ACW BV via the contact form that you will find on the Idols Idols Platform.1.4. ACW BV reserves the right to modify these Idols E-Wallet Use Conditions. ACW BV will inform the Fan by placing the new modified Idols E-Wallet Use Conditions on the Idols Idols Platform. The changes take effect on the date specified in the notification If the Fan does not accept the modifications, the relationship between you as a Fan of the E-Wallet and ACW BV will end, by the effect of the law.1.5. The Idols E-Wallet Use Conditions take effect on the date on which the Fan has registered and has accepted the Idols E-Wallet Use Conditions (effective date).
2. Definitions 2.1 ACW BV: refers to registered with the Chamber of Commerce under number 52306054 with its offices at Beursplein 37, 3011 AA, Rotterdam. 2.2 AC Group: companies which are directly and indirectly held by the same shareholders. 2.3 AC Media Connect BV: a company registered in the commercial registry under number 6863636628, having its offices at Beursplein 37, 3011 AA, Rotterdam. 2.4 Adult: a person who is of age of majority in its country of residence. 2.5 Content: any material uploaded on the Idols Platform by the Creator in his/her Creator's Account, including any photos, videos, audio (for example, music and other sounds), data, text (including comments and hashtags), metadata, images, interactive features, emojis, GIFs, memes, and any other material. 2.6 Content Access Services: services by the Creator to the Fan whereby the Fan is granted access via the Idols Platform to the Content of the Creator consisting of electronic services or offline services with respect to the access to non live content against a Content Access Fee. 2.7 Content Access Fee: the fee the Fan pays to the Creator for his/her access to the Content of the Creator in any of the following ways in the form a Subscription and/or in the form of payment per view. 2.8 Creator: means a person who has set up an Creators Account with the Idols Platform to post Content with the purpose to getting Fans to follow the Creator and to view the Content. The Creator may also be an agency which has registered himself on the Idols Platform to provide Content Access Services. 2.9 Creator's Name: the name under which the Creator is registered. Also the name that, in combination with the personal password, gives access to the Creator Account. 2.10 Creator Account: the Creator's personal registration on the Idols Platform containing the personal information of the Creator (Creator's Profile and the Creator's Name) as well as the Content uploaded by this Creator on his account. 2.11 Creator's Profile: the full personal and physical description of the Creator. 2.12 E-Wallet: virtual credit balance registered by ACW BV upon receipt of funds from the Fan. The Fan's E-Wallet is stored in the systems of ACW BV. The E-Wallet is not an account but a virtual balance. 2.13 Financing Transaction: the transaction in which the Fan deposits credits into his/her virtual balance (E-Wallet). 2.13a Fan: a person who follows a Creator and can be granted access to the Creator’s Content by purchasing Content Access Services from the Creator via a Website connected to the Idols Platform and who uses the E-Wallet provided by ACW BV in order to make the discharge payment for the Content Access Services Fee. 2.14 Fan Account: the Fan's personal registration on the Idols Platform. 2.15 Fan Information: all the information that you place yourself as a Fan on the Idols Platform or on your Fan Account, including registration data, feedback and all other messages. 2.16 Fan Payment: means any and all payments made by a Fan to a Creator in connection with a the provision of the Content Access Services rendered by the Creator to the Fan.
   2.17 Idols Platform: a technical exploited by that enables the Creator to provide the Content Access Services to the Fans and enables the Fans to purchase  the Content Access Services  from the Creator 2.18 Idols Platform Services: the services provided to the Creator for the use of the Idols Platform  in return for payment, which services are performed by us whereby we may use third parties (internal or external).    2.19 Idols Platform Service Fees: the fees charged to the Creator for the Idols Platform Services. 2.20 Idols Platform Services Agreement: the general terms & conditions that apply to the relationship between the Creator and us in relation to the provision of the Idols Platform Services to the Creators.
   2.20a Idols Platform Use Conditions: the general terms and conditions imposed by applicable on the use of the Idols Platform by you as a Fan. 2.21 refers to NV, registered with the Chamber of Commerce under number 122760, with its offices at Perseusweg 40 Willemstad, Curaçao and to the companies and partners affiliated with NV which company exploits the Idols Platform. 2.22 Payment Day: the 1st or 16th day of each calendar month. If this day falls on a Saturday, Sunday or public holiday, the Payment Day will be postponed to the next following days. 2.23 Payment Instruction: the authorization the Fan gives ACW BV to deduct the payment from the virtual credit balance in the Fan's E-Wallet for the Content Access Services purchased from the Creator; these credits are automatically and instantly credited to the Creator Payment Account. 2.24 Payment Service: a service provided by ACW BV to the Creator by crediting the Creator Payment Account, upon the deduction of a virtual credit balance held by the Fan (E-Wallet), for the discharge payment of Content Access Services the Creator has sold to the Fan. 2.25 Payment Service Agreement: the agreement as concluded by ACW BV and the Creator on the basis of which ACW BV renders Payment Service to the Creator.  2.26 Payment Service Fee: the fee that ACW BV charges to the Creators for the Payment Service. 2.27 Payment Transaction: the transaction in which ACW BV transfers the credits held in the Creator's Payment Account into the bank account of the Creator. 2.28 Pay-Per-Media Content: Content that can only be accessed after paying a specified amount and of which the access does not fall under (a) Suscription(s). 2.29 Policy Rules: documents prepared by the AC Group and published on the Idols Platform containing mandatory or non-mandatory rules which apply to the relationship between the Creator and any member of the AC Group as a result of any agreement concluded between the two including but not limited to Privacy/ GDPR rules, Code of Conduct, KYC rules and AML rules. 2.30 Subscription: a Fan's binding agreement with the Creator to obtain access for a specific period of time to certain Content specified by the Creator in exchange for authorised automatic renewal payments. 2.31 Third Party: any party except the Fan and and all companies who have the same direct and indirect shareholders as . 2.32 Transaction Fees: the costs associated with the Payment Transaction. 2.33 Website: a website linked to the technical Idols Platform of . 2.34 Single Payment: a payment method whereby the User places funds in his E-Wallet with a one-time payment which takes place after the User has ordered this payment with his payment provider. 2.35 Recurring Payment: a payment method whereby the User authorizes an automatic monthly withdrawal of funds with his Registered Payment Method to fund their E-Wallet. This payment method is optional and must be activated voluntarily by the User through his account on the Idols Platform. For this payment method only a credit card or debit card can be used. 2.36 Registered Payment Method: the payment method registered by the User in his User Account for placing funds in the E-Wallet.
3. Fan Requirements 3.1. The Fan must be an Adult. The Idols Platform may install a age verification system (go.cam) in order to check whether the Fan meets the requirement of being an Adult. 3.2. The E-Wallet is not transferable, in any form whatsoever. 3.3 The Fan cannot be a person whose Fan Account has been temporarily or permanently suspended for legal reasons. 

4. E-Wallet
   4.1. The E-Wallet is a virtual asset registered with ACW BV to the credit of the Fan upon placing of funds by the Fan, and serves to allow the Fan to make discharge payments for the Content Access Services Fee due by the Fan to the Creators for the Content Access Services purchased from the Creators. 4.2. The Fan can only apply for registration of the E-Wallet with ACW BV with his Fan Account on the Idols Platform.4.3. ACW BV allows the Fans to exchange money for virtual credits in their E-Wallet which credits the Fan can only spend for purchasing Content Access Services from the Creators on the Idols Platform. A payment from the Fan by means of the E-Wallet results in a discharge payment in respect of that which the Fan owes to the Creator for the purchase of the Content Access Services from the Creator.4.4. The Fan acknowledges that, in the event of purchase of the Content Access Services the amount due to the Creator will be deducted directly and automatically from his virtual credit in order to make a discharge payment to the Creator.4.5. The E-Wallet is not an account but a virtual asset.4.6. ACW BV sets daily loading limits for the E-Wallet to comply with the AML rules.4.7. In any case, the E-Wallet cannot be considered as a deposit.4.8. In no case does ACW BV pay interest on the balance of the E-Wallet.4.9. ACW BV does not charge any fees to the Fan for the use of the E-Wallet.4.10. The E-Wallet is not an account but a virtual credit which cannot be refunded to the Fan unless a request for refund is made by the Fan within 14 days after the first loading of his E-Wallet under the condition that such Fan has not yet spent any of his virtual credit yet, even not a part of it. However, repeated, excessive or abusive use of this refund option may give rise, after notification to the User, to preventive limitation measures, such as:
   · Temporary suspension of access to the credit purchase function;
   · Limiting the amount and/or frequency of transactions authorized via the E-Wallet.
   These measures are intended to ensure fair and responsible use of the Idols Platform and to preserve the quality of service for all Users.4.11. The Fan agrees that he will not give access (or attempt to give access) to the E-Wallet to third parties.4.12. The Fan may not undertake any activity that could hinder or interfere with the operation of the E-Wallet (or the servers and networks to which the E-Wallet is connected).4.13. The Fan is prohibited from reproducing, duplicating, copying, selling, exchanging the E-Wallet.4.14. Use of the E-Wallet by the Fan is completely free of charges.4.15. Payment via the E-Wallet guarantees the anonymity of the Fan and the Creator. Only the name chosen by the Fan and the Creator on the Idols Platform will be visible.4.16. Under no circumstances is ACW BV a party to the offer, sale and / or delivery of Content Access Services offered by the Creator. Using the E-Wallet to pay for the Creator does not change the above.
   4.17. The User can place funds in his E-Wallet either by a Single Payment or by a Recurring Payment. If a Recurring Payment fails (e.g., expired card, insufficient funds), the User will be notified and invited to update his Registered Payment Method.
   4.18. The User is entitled to cancel or modify his authorization for the Recurring Payment at any time via his User Account (Cancellation or Modification Action). The Cancellation or Modification takes effect immediately, unless the process for the next Recurring Payment has already commenced before the Cancellation or Modification Action. Funds already placed in the E-Wallet as a result of the Recurring Payment prior to the Cancellation or Modification Action, are non-refundable and non-transferable, unless otherwise required by law.
   4.19. If the User disputes one or more amounts of the Recurring Payment, the User has to contact customer support within 14 days after the funds as a result of this Recurring Payment have been placed in the E-Wallet. 4.20. Any unjustified charge back request may result in the suspension of the User Account. To protect Creators, we will review excessive and potentially fraudulent charge backs and may prohibit you from making additional purchases during that review. If we determine that any charge back request is fraudulent or was made by you in bad faith, we may suspend or remove your User Account or any future account you create.
   4.21. ACW BV applies banking-standard security protocols to protect Recurring Payments. 4.22. The User is solely responsible for keeping his Registered Payment Method updated and acknowledges that the Recurring Payments are processed under its express authorization.

5. Absence of representation.
   6.1. ACW BV on the one hand, and the Fan on the other, are independent parties. Each of them acts in his own name and on his own behalf.6.2. These Idols E-Wallet Use Conditions are not intended to establish / create an agency, agency agreement, corporation, joint venture or any other form of cooperation or to establish an employer or franchisor relationship. The above cannot be the subject of the Idols E-Wallet Use Conditions.

6. Information and actions of the Fan
   7.1. The Fan is solely responsible for the information he provides in order to make use of the E-Wallet.7.2. Said information of the Fan cannot:a. be inaccurate, incorrect or misleading;b. violate the law and/or any other regulation;c. incur the liability of ACW BV and/or cause (in whole or in part) that ACW BV cannot operate the E-Wallet;d. cause the E-Wallet to be broken, damaged or less efficiently operated, or have the effect that the E-Wallet is affected in such a way that its effectiveness or functionality is affected in any way.
   e. It is strictly prohibited to offer, request or imply any form of sexual or erotic act, including but not limited to custom explicit content, in exchange for a bonus.

7. Privacy and personal data
   8.1. ACW BV operates an E-Wallet allowing the Fan to anonymously pay for the Content Access Services purchased from Creator. As a result, it is recommended not to publish personal information (e.g. name, address, telephone number, email address, social network account).8.2. Information about ACW BV's data protection is mentioned in the Privacy Statement of Fans. In particular, it explains how ACW BV processes the Fan's personal data and how the Fan's privacy is respected when using the E-Wallet.8.3. The Fan is personally responsible for the confidentiality of the corresponding identifiers to his Fan account and thus to the information in respect of the E-Wallet and must himself take all reasonable measures to maintain the confidentiality of this information.8.4. ACW BV will inform the Fan in the event that his E-Wallet is suspended. ACW BV will reenable the use of the E-Wallet credentials as soon as possible and after the causes of the suspension have been resolved.

8. Fraud/AML/ abuse
   9.1. and/or ACW BV will, in the event of suspected fraud, prohibited transactions or money laundering, carry out an identity check which may be performed by a Third Party. Failure by the Fan to cooperate with an identity check may result in the immediate suspension of the use of the E-Wallet and termination of the relationship between the Fan and ACW BV.9.2. The Fan acknowledges that ACW BV may block a transaction, a payment order or any use of the E-Wallet when ACW BV reasonably suspects a case of fraud, prohibited transactions or money laundering, the violation of these Idols E-Wallet Use Conditions or a violation of the law. When ACW BV blocks a transaction or payment order, the Fan is informed unless ACW BV is legally prevented from doing so.9.3. In the event of suspected fraud, prohibited transactions or money laundering, or not complying with the Idols E-Wallet Use Conditions, the Fan is responsible for all losses suffered by ACW BV as a result of / or in connection with these actions.

9. Miscellaneous
   10.1. In case there will be any payment obligation from the Fan towards ACW BV under these Idols E-Wallet Use Conditions, in addition to all other legal rights and remedies available towards the Fan by ACW BV, the amount at that moment remaining in the E-Wallet will serve as (partial) payment of such obligation.10.2. ACW BV cannot be held responsible towards the Fan or a third party for any loss incurred by the Fan due to imposed transaction limits or other recoveries.

10. Litigation
    11.1. The Fan accepts and acknowledges that ACW BV cannot be held responsible for any dispute between the Fan and the Creator.11.2. Claims or disputes arising from these Idols E-Wallet Use Conditions must first be reported to ACW BV online support.

11. Warranties
    12.1. The Fan guarantees that he is an Adult and that he has reached at least the legal age of use of the Idols Platform.12.2. The Fan guarantees that he will comply with all laws, regulations and regulations applicable to the use of the E-Wallet.12.3. The Fan will not (attempt to) initiate, or take advantage of, fraud, prohibited transactions or money laundering, the violation of these Idols E-Wallet Use Conditions or a violation of the law or be in violation of applicable laws and regulations.12.4. The Fan is obliged to pay the taxes, fees and commissions that may arise from the use of the E-Wallet.

12. Exclusion of guarantees
    13.1. ACW BV does not warrant that the operation of the E-Wallet, the operation of the servers and the Content Access Services of the Creator will be permanent, uninterrupted, fast / punctual, secure or infallible.13.2. To the fullest extent permitted by law, ACW BV excludes all warranties, conditions or other terms, legal or implicit, quality or speed / punctuality in relation to the use of the E-Wallet by the Fan.13.3. ACW BV does not warrant that the use of the E-Wallet will always meet all Fan requirements or that the operation of the E-Wallet will be permanent, secure, virus free and infallible.

13. Violation of the Idols E-Wallet Use Conditions
    14.1. Without prejudice to the other means available to ACW BV, ACW BV has the right to immediately send the Fan a warning, to temporarily suspend or for an indefinite period the Fan's E-Wallet, to close the Fan's E-Wallet, to refuse to the Fan access to the use of the E-Wallet when:a. the Fan does not respect the Idols E-Wallet Use Conditions or the documents by integral part by reference; orb. when it proves impossible for ACW BV to check the accuracy of the information provided by the Fan; orc. ACW BV is of the opinion that the Fan is guilty of fraudulent activity, fraud, prohibited transactions or money laundering or is involved in, or in any way connected with, such activities; ord. ACW BV believes that the Fan, by its actions, causes or may cause damage to ACW BV.

14. Limitation of liability of ACW BV
    15.1. In no event shall ACW BV be liable for any direct or indirect (consequential) damages, including:* any loss or falsification of data;* any loss as a result of cybercrime;* any loss of profit (suffered directly or indirectly);* any loss of turnover;* any loss of reputation;* any loss of opportunity;* any indirect, incidental, or other damages, regardless of whether the loss or damage is attributable to any changes made by ACW BV to the E-Wallet or due to temporary or permanent interruption of the E-Wallet, and regardless of whether it is due to negligence or any other cause attributable to ACW BV.15.2. ACW BV's liability to the Fan - whatever the circumstances - is limited, in any event, to the aggregate of the amounts that the Fan has paid to the Creator through the E-Wallet in the six months preceding the legal act giving rise to the responsibility, the whole with a maximum of 150 €.

15. Compensation
    16.1. The Fan agrees to indemnify and hold ACW BV harmless against any claim or claim whatsoever including reasonable attorney's fees from any third party that is attributable to or arising from the breach of this contract of use or documents by integral part by reference, a violation of the law or the regulation or an infringement of the rights of a third party by the Fan.16.2. When the Fan has a right or a claim on the Creator or is in dispute with the latter following the use of the E-Wallet, the Fan has no right of recourse against ACW BV and the Fan guarantees ACW BV against any claim, seeking liability, damages, losses, costs and compensation, including legal costs, known or unknown, in connection with such a claim or such litigation.

16. Announcements and notifications
    17.1. Statements, notices and other announcements to the Fan are published on the Idols Platform or by any other reasonable means.17.2. All notifications to the Fan can be sent to the email address that he has indicated to ACW BV during the registration process and/or in the Fan Account. 17.3. The Fan can consult free of charge the transactions carried out with his E-Wallet. The Fan agrees that he will not receive a statement in paper form.

17. Policy rules
    18.1. ACW BV reserves the right to introduce policy rules to supplement or amend the conditions and / or to clarify the applicable provisions. The policy rules are an integral part of these Idols E-Wallet Use Conditions.18.2. ACW BV can modify the policy rules. Important changes will be published on the Idols Idols Platform.18.3. The policy rules to which it is referred, and which form part of these Idols E-Wallet Use Conditions are: privacy policy, GDPR policy as included in the cookie policy and the Fans Code of Conduct.

18. Termination of the relationship with ACW BV
    19.1. The Idols E-Wallet Use Conditions apply until the relationship between ACW BV and the Fan is terminated as described below.19.2. If the Fan wishes to terminate the relationship with ACW BV, he can do so immediately and free of charge by closing his Fan Account as a result of which the E-Wallet will also be closed. The Fan has no right of refund of the remaining credits. 19.3. ACW BV may terminate the relationship with the Fan at any time without notice when:a. the Fan has violated an essential provision of the Idols E-Wallet Use Conditions or clearly shows, by the way he acts, that he does not intend or is unable to comply with the essential provisions of the Idols E-Wallet Use Conditions; orb. ACW BV is obligated by law for example, when the provision of the E-Wallet to the Fan is not or will not be legally authorized.19.4. The termination of the relationship between ACW BV and the Fan does not affect the rights, obligations and responsibilities arising from the law which governed the relationship between the Fan and ACW BV.19.5 The relationship between ACW BV and the Fan in respect of the E-Wallet is automatically terminated if the relationship between and the Fan in respect of the use of the Idols Platform is terminated.

19. Cancellation and refund
    20.1. The E-Wallet is not an account but a virtual credit which cannot be refunded to the Fan unless  a request for refund is made by the Fan within 14 days after the first loading of his E-Wallet under the condition that such Fan has not yet spent any of his virtual credit yet. No refunds are available for completed transactions, except in the case of a technical error, system malfunction, or unauthorized charge caused by ACW BV. This applies to funds loaded in the E-Wallet either by a Single Payment or by a Recurring Payment.

20. Governing Law
    21.1. The law of the Netherlands is applicable to the relationship between ACW BV and the Fan. Any dispute that may arise between the Fan and ACW BV, resulting from these Idols E-Wallet Use Conditions or any other agreement or any other action in connection with these Idols E-Wallet Use Conditions will be settled by the Court of The Hague, except to the extent that binding rules of jurisdiction shall apply.21.2. In the event of contradiction, whatever it may be, between the English version and a version in another language of the present contract of use, the English version prevails.21.3. The court in Rotterdam has exclusive jurisdiction in case of litigation.

21. Other
    22.1. The Fan acknowledges that the rights and obligations arising from these Idols E-Wallet Use Conditions and all other documents that apply by reference, may be freely and automatically transferred by ACW BV in the event of a merger, demerger or redemption or any other form of restructuring.22.2. The titles of the different sections of these Idols E-Wallet Use Conditions are purely indicative and do not necessarily indicate precisely the content of the articles to which they refer.22.3. If ACW BV fails to act as a result of not complying by the Fan or by third parties of these Idols E-Wallet Use Conditions, ACW BV does not automatically waive the right to act in the face of subsequent or similar violations.22.4. If ACW BV does not exercise or enforce a legal right or remedy set forth in these Idols E-Wallet Use Conditions (or to which ACW BV is entitled in accordance with applicable law), that choice shall not be considered to constitute a waiver of a right on the part of ACW BV. Nor can that choice be regarded as a waiver of a right to act in relation to subsequent or similar violations. ACW BV can and still has the right to exercise its rights or to implement the remedies.22.5. The provisions of the articles bearing the titles: "7. Information of the Fan", "12. Warranties", "15. Limitations of liability ", "17. Announcements and notifications", "21. Governing law" and "22. Other" and other provisions and charges thereunder continue to apply after the termination of the relationship between ACW BV and the Fan.22.6. These Idols E-Wallet Use Conditions together with the documents that form part thereof by reference and the policy rules followed govern the entire relationship between the Fan and ACW BV.

22. Data Privacy Notice
    Your personal data is collected and processed for identity verification and platform compliance purposes, in accordance with the Privacy Policy available on the Idols Platform.

AGREEMENT BETWEEN ACW AND INDEPENDENT CREATOR REGARDING THE PROVISION OF PAYMENT SERVICES (16-07-2025)

Agreement between ACW BV and Creator regarding the Provision of Payment Services
1. This document reflects the general terms and conditions applicable on the Payment Services provided by ACW BV to the Creators.The following agreement, together with any documents it references (collectively “Agreement”), governs the the general terms and conditions applicable on the Payment Services provided by ACW BV to the Creators.
2. At the instructions of the Fans, ACW BV will debit the Fans E-Wallet for the discharge payment of Content Access Services the Creator has provided to the Fans. Consequently, ACW will credit the Creator Payment Account and make the Payment Transaction to the Creator. Before making the Payment Transaction, ACW BV will deduct:
(i) the Idols Platform Services Fees due by the Creator and credit the Idols Platform Services Provider.
(ii) the Payment Service Fee due by the Creator and credit ACW BV.
3. The Dutch Central Bank has confirmed on February 25, 2021 that under PSD2 the activities of ACW BV fall outside the scope of the Financial Supervision Act of the Netherlands (Wet op het Financieel Toezicht) on the basis of article 1:5a, paragraph 2, section K of this Act.

This Agreement describes the general terms & conditions that apply when you use the Payment Service (Billing) offered by ACW BV.
This Agreement constitutes a legally valid contract determining the relationship between you, as the Creator and ACW BV
Before you can make use of the Payment Services you need to carefully read and accept all the conditions and stipulations of this Agreement, including the documents and Policy Rules that are part of this Agreement.

1. General

1.1 This Agreement replaces all previous agreements between the Creator and a company of the AC Group.
1.2 In the case of questions about this Agreement the Creator can consult the FAQ page (Frequently Asked Questions) or contact ACW BV via the online contact form of ACW BV.
1.3 ACW BV has the right to make changes to this Agreement. ACW BV will notify the Creator of such changes by means of placing the new, amended Agreement on the Platform. The changes take effect on the date specified in the notification. If the Creator is unable to agree with the changes the Agreement will terminate.

1. Definitions
   2.1 ACW BV: refers to registered with the Chamber of Commerce under number 52306054 with its offices at Beursplein 37, 3011 AA, Rotterdam.
   2.1A ACW NV: whose address is officially recorded Perseusweg 40 , Willemstad, Curaḉao, RC 102163.
   2.2 AC Group: companies which are directly and indirectly held by AC Media Connect BV.
   2.2 AC Media Connect BV: a company registered in the commercial registry under number 6863636628, having its offices at Beursplein 37, 3011 AA, Rotterdam.
   2.3 Adult: a person who is of age of majority in its country of residence.
   2.3a Agency: a person to whom the General Idols Platform Provider provides or has provided General Idols Platform Services under a General Idols Platform Services Agreement.
   2.3b Agency Creator: a person who performed or has performed his Content Access Services for the risk and account of an Agency.
   2.4 Content: any material uploaded on the Idols Platform by the Creator in his/her Creator's Account, including any photos, videos, audio (for example, music and other sounds), data, text (including comments and hashtags), metadata, images, interactive features, emojis, GIFs, memes, and any other material.
   2.5 Content Access Services: services by the Creator to the Fan whereby the Fan is granted access via the Idols Platform to the Content of the Creator consisting of electronic services or offline services with respect to the access to non life content against a Content Access Fee.
   2.6 Content Access Fee: the fee the Fan pays to the Creator for his/her access to the Content of the Creator in any of the following ways in the form of a Subscription and/or in the form of payment per view.
   2.6a Net Content Access Fee: the amount of the Content Access Fee without VAT on which the VAT Fiction is applicable.
   2.7 Creator: means a person who has set up an Creators Account with the Idols Platform to post Content with the purpose to getting Fans to follow the Creator and to view the Content.
   2.8 Creator's Name: the name under which the Creator is registered. Also the name that, in combination with the personal password, gives access to the Creator Account.
   2.9 Creator Account: the Creator's personal registration on the Idols Platform containing the personal information of the Creator (Creator's Profile and the Creator's Name) as well as the Content uploaded by this Creator on his account.
   2.10 Creator's Profile: the full personal and physical description of the Creator.
   2.10a Creator Payment Account: the Creators current account with ACW BV to which ACW BV credits payments made and approved by the Fans for the purchase of the Content Access Services provided and sold by the Creator.
   2.11 E-Wallet: virtual credit balance registered by ACW BV upon receipt of funds from the Fan. The Fan's E-Wallet is stored in the systems of ACW BV. The E-Wallet is not an account but a virtual balance.
   2.12 Financing Transaction: the transaction in which the Fan deposits credits into his/her virtual balance (E-Wallet).
   2.13 Fan: a person who follows a Creator and can be granted access to the Creator’s Content by purchasing Content Access Services from the Creator via a Website connected to the Idols Platform and who uses use the Fan Payment Service (E-Wallet) in order to make the discharge payment for the Content Access Services Fee.
   2.14 Fan Account: the Fan's personal registration on the Idols Platform.
   2.15 Fan Information: all the information that you place yourself as a Fan on the Idols Platform or on your Fan Account, including registration data, feedback and all other messages.
   2.16 Fan Payment: means any and all payments made by a Fan to a Creator in connection with a the provision of the Content Access Services rendered by the Creator to the Fan.
   
   2.16a General Idols Platform Services Provider: and ACW NV, jointly providing the General Idols Platform Services to it’s clients.
   
   2.17 General Idols Platform Services: the services provided to the Creator by the General Platform Services Provider for the use of the Idols Platform in return for payment, which whereby third parties may be used (internal or external).
   
   2.18 General Idols Platform Services Agreement: the general terms & conditions that apply to the relationship between the Creator and us in relation to the provision of the General Idols Platform Services to the Creators.
   
   2.19 Idols Platform: a technical platform exploited by that enables the Creator to provide the Content Access Services to the Fans and enables the Fans to purchase the Content Access Services from the Creator
   2.20 Idols Platform Services Fee: the fees charged to the Creator for the General Idols Platform Services.
   2.20a Licensee: and/or an Affiliated Company to whom the Agency Creator has granted a license on all his Agency Creator Content pursuant to this Agreement.
   2.21 refers to N.V., registered with the Chamber of Commerce under number 122760, with its offices at Perseusweg 40 Willemstad, Curaçao and to the companies and partners affiliated with N.V.
   2.22 Payment Day: the 1st or 16th day of each calendar month. If this day falls on a Saturday, Sunday or public holiday, the Payment Day will be postponed to the next following days.
   2.23 Payment Instruction: the authorization the Fan gives ACW BV to deduct the payment from the virtual credit balance in the Fan's E-Wallet for the Content Access Services purchased from the Creator; these credits are automatically and instantly credited to the Creator Payment Account.
   2.24 Payment Service: a service provided by ACW BV to the Creator by crediting the Creator Payment Account, upon the deduction of a virtual credit balance held by the Fan (E-Wallet), for the discharge payment of Content Access Services the Creator has sold to the Fan.
   2.25 Payment Service Agreement: the agreement as concluded by ACW BV and the Creator on the basis of which ACW BV renders Payment Service to the Creator.
   2.26 Payment Service Fee: the fee that ACW BV charges to the Creators for the Payment Service.
   2.27 Payment Transaction: the transaction in which ACW BV transfers the credits held in the Creator's Payment Account into the bank account of the Creator.
   2.28 Pay-Per-Media Content: Content that can only be accessed after paying a specified amount and of which the access does not fall under (a) Suscription(s).
   2.26 Policy Rules: documents prepared by the AC Group and published on the Idols Platform containing mandatory or non-mandatory rules which apply to the relationship between the Creator and any member of the AC Group as a result of any agreement concluded between the two including but not limited to Privacy/ GDPR rules, Code of Conduct, KYC rules and AML rules.
   2.27 Subscription: a Fan's binding agreement with the Creator to obtain access for a specific period of time to certain Content specified by the Creator in exchange for authorised automatic renewal payments.
   2.30 Third Party: any party except the Fan and and all companies who have the same direct and indirect shareholders as .
   2.31 Transaction Fees: the costs associated with the Payment Transaction.
   2.32 VAT Platform Fiction: the VAT fiction as mentioned in article 28 of the VAT Directive 2006/112 jo. article 9bis of the VAT Implementing Regulation No 1042/2013, by which the commission agent regime as laid down in article 28 of the VAT Directive 2006/112 applies on the Content Access Services. This means that for VAT purposes the Content Access Service is deemed to have been provided by the Creator to the General Idols Platform Services Provider and subsequently by the General Idols Platform Services Provider to the Fan (the VAT Platform Fiction). As a result of the VAT Platform Fiction, the General Idols Platform Services Provider must collect and pay to the tax authorities in its own name but on behalf of the Creator the VAT due on the Content Access Services provided to Fans who are located in an EU country. Please note that the VAT Platform Fiction only applies for VAT purposes on Content Access Services provided to Fans located in the EU and that for all other purposes amongst which legal purposes and all other taxes than the VAT on Content Access Services provided to Fans located in the EU, the Idols Platform acts as a technical platform only.
   2.33 Content Access Services Fee VAT: the VAT due on the Content Access Services which General Idols Platform Services Provider must collect and pay on behalf of the Creator as a result of the VAT Platform Fiction.
   
   2.34 Website: a website linked to the technical Idols Platform of .

2. Payment Services

3.1 As a result of the Payment Instruction, ACW BV will debit the Fans E-Wallet with the amount of the Content Access Fee for the discharge payment of Content Access Services the Creator has provided to the Fans and will credit the Creator Payment Account with the amount of the Net Content Access Fee as far as the Content Access Services are provided to Fans located in an EU Country and with the amount of the Content Access Fee as far as the Content Access Services are provided to Fans located in an non EU Country. The Creator hereby instructs ACW BV to deduct this Idols Platform Services Fee and the Payment Services Fee from the discharge payment made by Fans to Creators for the Content Access Services.
On Payment day ACW BV effectuates the Payment Transaction retaining the Payment Service Fee and the Idols Platform Service Fee to cover the payment of the invoices due by the Creator for the Payment Services (Payment Service Fee) and to cover the payment of the invoices due by the Creator for the General Idols Platform Services (the Idols Platform Service Fee):
a) In case the Fan is located in an EU country the Payment Service Fee and the Idols Platform Service Fee are retained from the Net Content Access Fee.

b) In case the Fan is located in a non EU country the Payment Service Fee and the Idols Platform Service Fee are retained from the Content Access Fee.

3.2. The Creator can only apply for registration of the Payment Services with ACW BV with his Creator Account on the Idols Platform as laid down in the Idols Platform Services Agreement the Creator has concluded with the Idols Platform Services Provider. It is not possible for a Creator to apply for the Payment Services if this Creator has not opened a Creator Account on the Idols Platform.
3.3. In principle the information provided by the Creator for opening his Creator Account is used for applying for the Payment Services and opening the Creator Payment Account albeit that ACW BV is entitled to ask any additional information from the Creator which is considered to be necessary by ACW BV in respect of the application of the Creator for the Payment Services.
3.4. The Creator is obliged to provide complete, up­ to date and correct registration information and information in respect of his Creator Account and his Creator Payment Account and to update this information on a regular basis to keep it current and correct.
3.5. The Creator agrees that:a. the sale of the Content Access Services constitutes a transaction between the Creator and the Fan; ACW BV is not a party to this sale.b. ACW BV is not responsible for and has no influence on the completion or the payment of the Content Access Service Fee for the Content Access Service Services purchased by the Fan from the Creator.
3.6. If a Financing Transaction is reversed for whatever reason (cancellation), ACW BV is entitled to recover the payment from the Creator by debiting the previously credited amount back from the Creator's Payment Account.
3.7. ACW BV will reserve temporarily (180 days) 5 percent of the amount of the Content Access Services the Fan has purchased from the Creator in order to cover potential payment cancellations by the Fan (Reservation Requirement).
3.8. ACW BV can suspend a Payment Transaction if ACW BV, at its own discretion, suspects that the Payment Transaction is based on a factual error, is fraudulent or is made using a fraudulent or invalid method of payment and/or is a possible case of money laundering.
3.9. ACW BV will notify the Creator about the suspension of any Payment Transaction.
3.10. ACW BV is entitled to deduct all payment obligations that ACW BV may accrue under this Agreement as well as all payment obligations that the General Platform Services Provider may accrue under the Idols Platform Services Agreement from the Creator's Payment Account, in addition to all other rights and legal means available to ACW BV pursuant to this Agreement.

3.11. ACW BV is not liable to the Creator or Third Parties for any loss suffered by the Creator as a result of imposed transaction limits, Reservation Requirements, payment cancellations or other refund demands.

1. Payment Services Fee
   4.1. ACW BV renders the Payment Services to the Creator against a Payment Service Fee which fee is set out in the price list display available in the Creator Account and which Payment Services Fee will be retained from the Net Content Access Fee in case the Fan is located in an EU country and from from the Content Access Fee In case the Fan is located in a non EU country as laid down in article 3.1 of this Agreement.
   4.2 The Creator has the right to download at any time from his Creator Account the invoices which have been paid by retaining amounts from the Content Access Service Fees as set out above.
   4.3 Transaction Fees may apply depending on the chosen payment method as laid down in the Creator Account.
   
   4.4 ACW BV is entitled to change the Payment Service Fee and/or the Transaction Fee the Creator is due to ACW BV. The changes take effect on the date specified in the notification of such change. If, in the 14 days after this change, the Creator notifies ACW BV that he/she does not accept the changes in question, question the Payment Service Agreement and the right to use the Payment Services will terminate immediately upon receipt of this notification.
   4.5 Any VAT which ACW BV may have to charge on the Payment Services Fee on the basis of Dutch VAT legislation, does not affect the amount of the Payment Transaction nor the VAT position of the Creator in his country of residence with respect to the Content Access Services sold to the Fan.

2. Additional conditions Payment Service
   5.1. The Creator agrees that:
   a. the Creator’s Payment Account may not be a deposit account;b. ACW BV is not required to pay the Creator interest on any balance in the Creator’s Payment Account.
   5.2. The Creator agrees and acknowledges that the provision and sale of the Content Access Services by the Creator to the Fans and the purchase of the Content Access Services by the Fans only constitute an agreement between the Creator and the Fans, that ACW BV is not a party to this sale and purchase and that ACW BV is not responsible for any dispute between the Fan and the Creator. The VAT Platform Fiction as laid down in article 5.3 of the Idols Platform Services Agreement does not alter this provision as this only concerns a fiction for VAT purposes.
   5.3. Any dispute with respect to the Payment Service must, in the first instance, be reported to the online support team of the AC Group.

3. Account not Assignable
   6.1 The Creator Account is non assignable, shall be strictly personal and must not be transferred to or used by any third party.
   6.2 Creating a Creator Account for a third party shall be prohibited.

4. No representation
   7.1 ACW BV on the one hand and the Creator on the other are independent parties; each party acts only in its own name and on its own behalf.
   7.2 It is not the purpose of this Payment Service Agreement to establish an agency, mandate ship, partnership, joint venture or any other form of collaboration, an employer/­employee relationship or a franchisor/­franchisee relationship. The Payment Service Agreement consequently does not create any of the above.

5. Guarantees
   8.1 Each party declares and guarantees that he/she/it is legally competent and authorized to sign this Payment Service Agreement.
   8.2 The Creator guarantees ACW BV that he/she is an Adult. For this purpose the Creator will supply a copy of a valid ID.
   8.3 The Creator guarantees ACW BV that:a. the Creator will comply with all the laws, regulations and bylaws that apply to the Creator’s use of the Payment Service;
   b. the Creator will comply with (the rules resulting) from the Payment Services Agreement;
   c. the Creator will comply with the national legislation of the country in which the Creator is located;d. the Creator will not attempt to initiate or receive a Payment Transaction that is illegal or fraudulent or that conflicts with the applicable legislation and regulations;e. the Creator will pay all taxes, levies and commissions which will be due for the Creator in respect of the use of the Payment Services and/or the Idols Platform and/or the use of the Idols Platform Services and/or the provision of the Content Access Services to the Fan. This does not hold for the the VAT due on the Content Access Services collected and paid by the Idols Platform Services Provider for the Creator as mentioned in article 5.3 of the Idols Platform Services Agreement.
   8.4 The Creator indemnifies and/or shall be liable for any damage sustained by ACW BV as a result of non-compliance with the stipulations of section 8.3 of the present article. The Creator cannot exculpate itself towards ACW BV by stating that the damage arose as a result of a violation by the Creator. The Creator shall be liable for its or its Creator's actions at all times.
   8.5 ACW BV guarantees the Creator that the Payment Service will be provided with reasonable care and professionalism.
   8.6 ACW BV does not guarantee that the Payment Service will meet all of the Creator’s requirements or that the Payment Service will function uninterruptedly, be virus-­free, safe or error-­free.

6. Announcements and notification
   9.1 Declarations, notifications and other announcements from ACW BV to the Creator can be made via publications on the Idols Platform or by any other reasonable method.
   9.2 The Creator agrees that ACW BV can send the Creator electronic messages that relate to the Creator’s use of the Payment Service or any other matter.

7. Information and actions on the part of the Creator
   
   10.1 The Creator is solely responsible and liable for the information he provides in order to make use of the Payment Services. The Agency is obliged to comply with all the applicable national, European and international regulations relating to the activities and Services offered on the Idols Platform.
   10.2 This information from and any actions and/or Services by the Creator cannot:
   a. be inaccurate, incorrect or misleading;b. be insulting, threatening, damaging, slanderous;c. infringe copyright, privacy rights or other rights;d. violate the law and/or any other regulation;e. contravene public order and / or morality;f. incur a liability for ACW BV and/or cause (in whole or in part) that ACW BV cannot operate the Payment Services;g. cause the operation of the Payment Services by ACW BV to be broken, damaged or less efficiently rendered, or have the effect that the provision of the Payment Services is affected in such a way that its effectiveness or functionality is affected in any way.

8. Fraud, money laundering and terrorism financing
   11.1 Without prejudice to any other legal remedy, ACW BV can suspend or terminate the Creator's Payment Account, if actions on the part of the Creator cause ACW BV to reasonably suspect or give the impression that there is any form of involvement or association with fraudulent activities (fraud and terrorism financing), prohibited transactions or money laundering, the violation of this Agreement or a violation of the law.
   11.2 If the Creator commits fraud, is involved in prohibited transactions or money laundering or terrorism financing, or deliberately or as a result of gross negligence fails to comply with the stipulations of this Agreement or the law, the Creator is liable for all loss suffered in relation to the unlawful transactions.
   11.3. The Creator acknowledges that ACW BV may block a transaction, a payment order or any use of the Payment Services when ACW BV reasonably suspects a case of fraud, prohibited transactions or money laundering, the violation of this Agreement or a violation of the law or terrorism financing. When ACW BV blocks a transaction or payment order, the Creator is informed unless ACW BV is legally prevented from doing so. 11.4. In the event of suspected fraud, prohibited transactions, terrorism financing or money laundering, or not complying with this Agreement, ACW BV may as a result declare the transaction to the relevant authorities without informing the Creator.

9. Violation of this Agreement
   12.1 Without prejudice to any other means available to ACW BV, ACW BV has the right to send the Creator an immediate warning, suspend or terminate the Creator’s Payment Account temporarily or indefinitely and refuse to provide the Payment Services to the Creator if:
   a. the Creator violates this Agreement, the Idols Platform Services Agreement or the documents that form an integral part of this Agreement and/or the Idols Platform Services Agreement for reference purposes;b. it proves impossible for ACW BV to verify the correctness of the information provided by the Creator; orc. ACW BV suspects that the Creator is engaged in, will be engaged in or is in any way involved or associated with fraudulent activities, terrorism financing, prohibited transactions or money laundering, the violation of this Agreement or a violation of the law;
   d. ACW BV feels that by his/her actions the Creator will or may cause damage to ACW BV.

10. Limitation of liability ACW BV
    13.1. ACW BV can never be held liable for any direct or indirect damage or (consequential) loss, including but not limited to :
    any loss or falsification of data;loss of profits (suffered directly or indirectly);loss of turnover;loss of goodwill or reputation;loss of opportunity;or for indirect, incidental, additional or any other damage, irrespective of whether the loss or damage is attributable to any change ACW BV has made to the operation of the Payment Service, or due to a permanent or temporary interruption in the Payment Service, and irrespective of any negligence or other cause.
    13.2. ACW BV's liability to the Creator – irrespective of the circumstances – is in any case limited to the total of the amounts the Creator has received from ACW BV in the 6 months preceding the legal action that gives rise to the liability, with a maximum of €100.

11. Indemnity
    14.1 The Creator will compensate ACW BV and protect ACW BV against any entitlement or claim whatsoever including reasonable solicitors’ fees on the part of a third party and that is attributable to or arises from a violation of this Agreement or the documents that form part of the Agreement for reference purposes, a violation of any law or regulation whatsoever or the infringement of the rights of a third party by the Creator.
    14.2 If the Creator has an entitlement or claim against or a dispute with a Fan as a result of the use of the operation of the Payment Services, the Creator indemnifies ACW BV against any claims, liability, damage, loss, costs and fees, including legal fees, known or unknown, that are associated with such an entitlement, claim or dispute.

12. Termination of relationship with ACW BV
    15.1 This Agreement will remain in place until such time as it is canceled by the Creator or by ACW BV, as outlined below. If this Agreement is canceled this means that the Creator Payment Account will be closed by ACW BV. The Creator’s Payment Account however will will remain open until the last day of the Creator Fans' paid Subscription period, following which the Creator will receive the Creator final payment and the Creator Payment Account will be deleted.
    15.2 If the Creator wishes to terminate this Agreement with ACW BV, the Creator can do so at any time and free of charge by closing the Creator’s Account as a result of which the provision of the Payment Services by ACW BV to the Creator under this Agreement will also terminate.
    15.3 ACW BV can terminate this Agreement at any time without prior notice if:
    a. the Creator has violated an essential stipulation of this Agreement or has made it clear by his/her actions that he/she does not intend to comply or is not capable of complying with the essential stipulations of this Agreement; orb. ACW BV is legally obliged to do so.
    15.4 The termination of this Agreement does not affect the legal rights, obligations and responsibilities the Creator and ACW BV have used, that have applied to the relationship between the Creator and ACW BV, or that arose in the period that this Agreement was in effect or for which it is stipulated that they remain valid for an indefinite period.
    15.5 Upon termination of this Agreement or any other termination of the use of the Payment Service by the Creator the Creator remains responsible for all cancellations and recovery costs.

13. Applicable law
    16.1 Dutch law applies to this Agreement. Any disputes that arise or may arise between the Creator and ACW BV as a result of this Agreement or subsequent agreements or other actions in relation to this Agreement will be settled by the competent courts in the Netherlands.
    17.2 This Agreement is drawn up in the English language. In the event of a conflict between the English version of this Agreement and a version in another language, the English version will prevail.

14. Other
    17.1 The Payment Service referred to in this Agreement is supplied by ACW BV.
    17.2 The Creator agrees that ACW BV can freely and by operation of law transfer the rights and obligations arising from this Agreement and from all the documents that apply for reference purposes in the event of a merger, division, takeover or other restructuring.
    17.3 The titles of the various sections of this Creator’s Agreement are indicative only and do not necessarily give an exact indication of the content of the articles to which they refer.
    17.4 If ACW BV fails to act in respect of a violation of this Agreement by the Creator or by others ACW BV does not automatically waive the right to act in respect of later or similar violations.
    17.5 If ACW BV does not exercise or enforce a legal right or legal remedy referred to in this Agreement (or to which ACW BV is entitled in accordance with the applicable law) this cannot be considered a waiver of the rights of ACW BV. Neither can it be considered a waiver of the right to act in respect of later or similar violations. ACW BV can and may always use its rights or legal remedies.
    17.6 The provisions in the following articles: ‘9. Announcements and notification’, ‘10. Information and actions on the part of the Creator’, ‘13. Limitation of liability ACW BV’, ‘14. Indemnity’, , ‘16. Applicable law’ and ‘17. Other’ and any other provision insofar as applicable continue to exist after the termination or expiry of this Agreement.
    17.7 This Agreement, accompanied by the documents and Policy Rules included for reference purposes, constitutes the entire agreement between the Creator and ACW BV.

AGREEMENT BETWEEN AND ACW NV AS THE ONE PARTY AND THE INDEPENDENT CREATOR AS THE OTHER PARTY REGARDING THE PROVISION OF THE GENERAL IDOLS PLATFORM SERVICES BY AND ACW NV TO THE INDEPENDENT CREATOR (General Idols Platform Services Agreement or this Agreement ) (v.16-07-2025)

This document reflects the general terms and conditions applicable on the Idols Platform Services provided by and ACW NV (jointly referred to as the General Idols Platform Services Provider, “we,” or “us”) to the Creator.
Creators are provided access to the Idols Platform provided that Creators act in accordance with the terms and conditions imposed by the General Idols Platform Services Provider. The General General Idols Platform Services allows Creators to provide Content Access Services to Fans registered on the Idols Platform.
This Agreement constitutes a legally valid contract determining the relationship between you, as the Creator and the General General Idols Platform Services Provider
Before you can offer and sell your services on the Idols Platform you need to carefully read and accept all the conditions and stipulations of this Agreement, including the documents and Policy Rules that are part of this Agreement.

1. General
   1.1 In the case of questions about this Agreement the Creator can consult the FAQ page (Frequently Asked Questions) or contact the General Idols Platform Services Provider via the online contact form.
   1.2 The General Idols Platform Services Provider has the right to make changes to this Agreement. The General Idols Platform Services Provider will notify the Creator of such changes by means of placing the new, amended Agreement on the Platform. The changes take effect on the date specified in the notification. If the Creator is unable to agree with the changes the Agreement will terminate.
   1.3 By signing this Agreement the Creator accepts that the Idols Platform Provider can use third parties (internal or external) to provide the General Idols Platform Services.

2. Definitions
   2.1 ACW BV: refers to registered with the Chamber of Commerce under number 52306054 with its offices at Beursplein 37, 3011 AA, Rotterdam.
   2.1A ACW NV: whose address is officially recorded Perseusweg 40 , Willemstad, Curaḉao, RC 102163.
   2.2 AC Group: companies which are directly and indirectly held by AC Media Connect BV.
   2.2 AC Media Connect BV: a company registered in the commercial registry under number 6863636628, having its offices at Beursplein 37, 3011 AA, Rotterdam.
   2.3 Adult: a person who is of age of majority in its country of residence.
   2.3a Agency: a person to whom the General Idols Platform Provider provides or has provided General Idols Platform Services under a General Idols Platform Services Agreement.
   2.3b Agency Creator: a person who performed or has performed his Content Access Services for the risk and account of an Agency.
   2.4 Content: any material uploaded on the Idols Platform by the Creator in his/her Creator's Account, including any photos, videos, audio (for example, music and other sounds), data, text (including comments and hashtags), metadata, images, interactive features, emojis, GIFs, memes, and any other material.
   2.5 Content Access Services: services by the Creator to the Fan whereby the Fan is granted access via the Idols Platform to the Content of the Creator consisting of electronic services or offline services with respect to the access to non life content against a Content Access Fee.
   2.6 Content Access Fee: the fee the Fan pays to the Creator for his/her access to the Content of the Creator in any of the following ways in the form of a Subscription and/or in the form of payment per view.
   2.6a Net Content Access Fee: the amount of the Content Access Fee without VAT on which the VAT Fiction is applicable.
   2.7 Creator: means a person who has set up an Creators Account with the Idols Platform to post Content with the purpose to getting Fans to follow the Creator and to view the Content.
   2.8 Creator's Name: the name under which the Creator is registered. Also the name that, in combination with the personal password, gives access to the Creator Account.
   2.9 Creator Account: the Creator's personal registration on the Idols Platform containing the personal information of the Creator (Creator's Profile and the Creator's Name) as well as the Content uploaded by this Creator on his account.
   2.10 Creator's Profile: the full personal and physical description of the Creator.
   2.10a Creator Payment Account: the Creators current account with ACW BV to which ACW BV credits payments made and approved by the Fans for the purchase of the Content Access Services provided and sold by the Creator.
   2.11 E-Wallet: virtual credit balance registered by ACW BV upon receipt of funds from the Fan. The Fan's E-Wallet is stored in the systems of ACW BV. The E-Wallet is not an account but a virtual balance.
   2.12 Financing Transaction: the transaction in which the Fan deposits credits into his/her virtual balance (E-Wallet).
   2.13 Fan: a person who follows a Creator and can be granted access to the Creator’s Content by purchasing Content Access Services from the Creator via a Website connected to the Idols Platform and who uses use the Fan Payment Service (E-Wallet) in order to make the discharge payment for the Content Access Services Fee.
   2.14 Fan Account: the Fan's personal registration on the Idols Platform.
   2.15 Fan Information: all the information that you place yourself as a Fan on the Idols Platform or on your Fan Account, including registration data, feedback and all other messages.
   2.16 Fan Payment: means any and all payments made by a Fan to a Creator in connection with a the provision of the Content Access Services rendered by the Creator to the Fan.
   
   2.16a General Idols Platform Services Provider: and ACW NV, jointly providing the General Idols Platform Services to it’s clients.
   
   2.17 General Idols Platform Services: the services provided to the Creator by the General Platform Services Provider for the use of the Idols Platform in return for payment, which whereby third parties may be used (internal or external).
   
   2.18 General Idols Platform Services Agreement: the general terms & conditions that apply to the relationship between the Creator and us in relation to the provision of the General Idols Platform Services to the Creators.
   
   2.19 Idols Platform: a technical platform exploited by that enables the Creator to provide the Content Access Services to the Fans and enables the Fans to purchase the Content Access Services from the Creator
   2.20 Idols Platform Services Fee: the fees charged to the Creator for the General Idols Platform Services.
   2.20a Licensee: and/or an Affiliated Company to whom the Agency Creator has granted a license on all his Agency Creator Content pursuant to this Agreement.
   2.21 refers to N.V., registered with the Chamber of Commerce under number 122760, with its offices at Perseusweg 40 Willemstad, Curaçao and to the companies and partners affiliated with N.V.
   2.22 Payment Day: the 1st or 16th day of each calendar month. If this day falls on a Saturday, Sunday or public holiday, the Payment Day will be postponed to the next following days.
   2.23 Payment Instruction: the authorization the Fan gives ACW BV to deduct the payment from the virtual credit balance in the Fan's E-Wallet for the Content Access Services purchased from the Creator; these credits are automatically and instantly credited to the Creator Payment Account.
   2.24 Payment Service: a service provided by ACW BV to the Creator by crediting the Creator Payment Account, upon the deduction of a virtual credit balance held by the Fan (E-Wallet), for the discharge payment of Content Access Services the Creator has sold to the Fan.
   2.25 Payment Service Agreement: the agreement as concluded by ACW BV and the Creator on the basis of which ACW BV renders Payment Service to the Creator.
   2.26 Payment Service Fee: the fee that ACW BV charges to the Creators for the Payment Service.
   2.27 Payment Transaction: the transaction in which ACW BV transfers the credits held in the Creator's Payment Account into the bank account of the Creator.
   2.28 Pay-Per-Media Content: Content that can only be accessed after paying a specified amount and of which the access does not fall under (a) Suscription(s).
   2.26 Policy Rules: documents prepared by the AC Group and published on the Idols Platform containing mandatory or non-mandatory rules which apply to the relationship between the Creator and any member of the AC Group as a result of any agreement concluded between the two including but not limited to Privacy/ GDPR rules, Code of Conduct, KYC rules and AML rules.
   2.27 Subscription: a Fan's binding agreement with the Creator to obtain access for a specific period of time to certain Content specified by the Creator in exchange for authorised automatic renewal payments.
   2.30 Third Party: any party except the Fan and and all companies who have the same direct and indirect shareholders as .
   2.31 Transaction Fees: the costs associated with the Payment Transaction.
   2.32 VAT Platform Fiction: the VAT fiction as mentioned in article 28 of the VAT Directive 2006/112 jo. article 9bis of the VAT Implementing Regulation No 1042/2013, by which the commission agent regime as laid down in article 28 of the VAT Directive 2006/112 applies on the Content Access Services. This means that for VAT purposes the Content Access Service is deemed to have been provided by the Creator to the General Idols Platform Services Provider and subsequently by the General Idols Platform Services Provider to the Fan (the VAT Platform Fiction). As a result of the VAT Platform Fiction, the General Idols Platform Services Provider must collect and pay to the tax authorities in its own name but on behalf of the Creator the VAT due on the Content Access Services provided to Fans who are located in an EU country. Please note that the VAT Platform Fiction only applies for VAT purposes on Content Access Services provided to Fans located in the EU and that for all other purposes amongst which legal purposes and all other taxes than the VAT on Content Access Services provided to Fans located in the EU, the Idols Platform acts as a technical platform only.
   2.33 Content Access Services Fee VAT: the VAT due on the Content Access Services which General Idols Platform Services Provider must collect and pay on behalf of the Creator as a result of the VAT Platform Fiction.
   
   2.34 AI Assistant: a software program or AI system designed to help users perform tasks, answer questions, and provide services through digital interaction like a AI chatbot or another AI text-based assistants that interact through messaging or chat interfaces.
   2.35 Website: a website linked to the technical Idols Platform of .

3. Conditions Creator
   3.1 The Creator must be an Adult. For this purpose the Creator will supply a copy of a valid ID of the Creator together with his photograph.
   3.2 The Creator and must be a person who is legally competent and authorized to sign binding agreements
   3.3 The Creator cannot be a person whose Creator’s Account, Agency’s Account and/or Agency Creator’s Account has been temporarily or permanently suspended for legal reasons.
   3.4 The Creator Account is non assignable or transferable, shall be strictly personal and must not be transferred to or used by any third party.
   3.5 The Creator is obliged to make a Creator Account by completing and sending the applicable on-line registration form and upload all forms as requested during the registration process. The registration process is carried out by .
   
   3.6 The moment has received and approved the documents, shall send the Creator an e-mail to confirm the registration, a link and a password to access the Creator Account.
   3.7 After approval the Creator will have access to the countersigned Creator Agreement on his Creator Account and will be able to offer and sell Content Access Services on the Idols Platform to his customers (the Fans) (Effective Date).
   3.8 The Creator shall be under the obligation to supply current, correct, complete and truthful data in respect of himself. The Creator shall furthermore be under the obligation to immediately inform of any changes in said data (such as Address, Banking Information, etc.).
   3.9 There is no charge for registering as a Creator.
   3.10 In the event of non-compliance with this article, the General Idols Platform Services Provider shall be entitled to dissolve the General Idols Platform Services Agreement with immediate effect or to suspend the Creator Account Agreement for an (in)definite period of time.
   3.11 Creating a Creator Account for a third party shall be prohibited.
   3.12 It is forbidden for the Creator to act as Fan of its own Creator Account.
   3.13 It is allowed to have an agent, agency, management company or other third party which assists you with the provision of Content Access Services, However this does not affect your personal legal responsibility. Our relationship is with you, and not with any third party, and you will be legally responsible for ensuring that all Content posted and all use of your account complies with the Terms of Service.

4. Password and Creator’s Name
   4.1 The Creator is responsible for all actions (including but not limited to safeguarding the secrecy) involving the Creator’s Name and his password.
   4.2 The Creator must observe all the appropriate security measures to protect his password. The Creator is not allowed to reveal such password to Third Parties.
   4.3 Neither is the Creator allowed to permit Third Parties to use the Creator’s Name and his password either directly or indirectly.
   4.4 The password and Creator’s Name given to the Creator is for that person ONLY.
   4.5 The Creator indemnifies and holds harmless the General Idols Platform Services Provider from any loss of his password and/or Creator’s Name, including but not limited to; actual, total, capital or consequential loss, for reason of the Creator not safeguarding the secrecy of the password to their account. In this case, the Creator shall be liable for the costs incurred and the damage sustained by the General Idols Platform Services Provider. The General Idols Platform Services Provider shall never be liable to the Creator for any damage resulting from loss, theft, publication or misuse of the password of the Creator.
   4.6 In the event there is any suspicion that the password and/or the Creator’s Name of the Creator are misused, the Creator shall immediately notify the General Idols Platform Services Provider thereof.

The Idols Platform
5.1 The Idols Platform is a technical platform only that enables the Creator to provide and sell Content Access Services to the Fan and enables the Fan to purchase Content Access Services.
5.2 The provision and sale of the Content Access Services by the Creator to the Fans and the purchase of the Content Access Services by the Fans only constitute an agreement between the Creator and the Fans. The General Idols Platform Services Provider is not a party to this sale. The sale of the Content Access Services thus constitutes a transaction between the Creator and the Fan.
5.3 On the basis of article 28 of the VAT Directive 2006/112 jo. article 9bis of the VAT Implementing Regulation No 1042/2013, by fiction the commission agent regime as laid down in article 28 of the VAT Directive 2006/112 applies on the Content Access Services. As a result of the VAT Platform Fiction the Content Access Service is deemed to have been provided by the Creator to the General Idols Platform Services Provider and subsequently by the General Idols Platform Services Provider to the Fan (the VAT Platform Fiction). As a result of the VAT Platform Fiction, the General Idols Platform Services Provider must collect and pay on behalf of the Creator the VAT due on the Content Access Services provided to Fans who are located in an EU country.

5.3a As a result of the VAT Platform Fiction, VAT has to be charged over the Content Access Service Fee provided to Fans located in an EU country in accordance with the VAT legislation of that country, which VAT will have to be paid by the General Idols Platform Services Provider to the tax authorities on behalf of the Agency. The VAT payable by General Idols Platform Services Provider as a result of the VAT Platform Fiction will be deducted from the amount paid by the Fan for the Content Access Service Fee. It is the responsibility of the Agency to take the applicable VAT into account when determining the Content Access Service Fee. The General Idols Platform Services Provider is not responsible for the determination of the amount of the Content Access Service Fee and is thus not responsible whether in this price the applicable VAT is included.

5.4 The General Idols Platform Services Provider is in no way involved in the Content Access Services provided and sold by the Creator. The General Idols Platform Services Provider only monitors if any forbidden activities take place when the Creator uploads its Content on the Idols Platform and/or sells its Content Access Services to the Fan.
5.5 The Platform Services Provider has no control over the quality of the Content Access Services offered and sold by the Creator.

5.6 The General Idols Platform Services Provider does not guarantee the Creator that the Fan will pay for the Content Access Services purchased by the Fan from the Creator.
5.7 The Creator agrees and acknowledges that the General Idols Platform Services Provider is not a party to this sale and is not responsible for any dispute between the Fan and the Creator.
5.8 The Creator Content may be viewed by individuals that recognize the Creator identity. We will not in any way be responsible to the Creator if the Creator are identified from the Creator Content.
5.9 The Creator is free to use the features which we make accessible on the Idols Platform for Creator's but we do not guarantee that the use of such features will enlarge the Creator turnover. We are not responsible for the Creator’s use of the features.
5.10 We do not promise that the Idols Platform is compatible with all devices and operating systems. The Creator is responsible for configuring the Creator information technology, device, and computer programs to access the Idols Platform. The Creator should use the Creator’s own virus protection software.
5.11 We are not responsible for the availability of the internet, or any errors in the Creator connections, device or other equipment, or software that may occur in relation to the Creator use of the Idols Platform.
While we try to make sure that the Idols Platform is secure and free from bugs and viruses, we cannot promise that it will be and have no control over the Content that is supplied by the Creator.
5.12 The Creator acknowledges that once the Creator Content is posted on the Idols Platform, we cannot control and will not be responsible to the Creator for the use which other Creator's, Fans or third parties make of such Content. The Creator can delete the Creator account at any time, but the Creator acknowledges that deleting the Creator account will not of itself prevent the circulation of any of the Creator Content which may have been recorded by other Creator's, Fans or third parties in breach of the Idols Platform Use Conditions or by third parties prior to the deletion of the Creator account.
5.13 The VAT Platform Fiction does not affect the paragraphs 5.1, 5.2 and the paragraphs 5.4 - 5.12 of this article.

1. No representation
   6.1 The General Idols Platform Services Provider on the one hand and the Creator on the other are independent parties; each party acts only in its own name and on its own behalf.
   6.2 It is not the purpose of this Agreement to establish an agency, mandate ship, partnership, joint venture or any other form of collaboration, an employer/­employee relationship or a franchisor/­franchisee relationship. The Agreement consequently does not create any of the above.

2. Provision of Content Access Services
   7.1 The Creator is offering and selling the Content Access Services to the Fans who are the Creator’s customers. Only by the VAT Platform Fiction, the Content Access Service is deemed to have been provided by the Content Creator to the General Idols Platform Services Provider and subsequently by the General Idols Platform Services Provider to the Fan (see also article 5.3 above).
   7.2 The General Idols Platform Services Provider does not determine the price of the offered Content Access Services. Creators are solely responsible for determining the pricing applicable to transactions and interactions and the Content to which a Fan may have access and/or purchase.
   7.3 Only a registered Creator can offer and sell his Content Access Services on the Platform.
   7.4 Actions and transactions are not approved and/or validated by the General Idols Platform Services Provider. The Creator is personally responsible for the legality of his/her actions, the Content uploaded on the Idols Platform and offered Content Access Services.
   
   7.5 The Creator is allowed to use an agent, agency, management company or other third party (like a human chatter or a texting agency or AI Assistant) to assist the Creator with the creation of the Content and/or the provision of Content Access Services and/or creates the Content and/or provides the Content Access Services for the risk and the account of the Creator.
   7.6 By selling the Creator Content Access Services via the Idols Platform the Creator is considered to be an entrepreneur. Depending on the applicable rules of the Creator’s country of residence, the Creator Content Access Services may or may not be subject to VAT on Content Access Services provided to Fans located in a non-EU Country. The Creator himself will remain responsible for paying any other VAT due than the VAT falling under VAT Platform Fiction.

3. Idols Platform Services Fee
   8.1 There is no charge for registering as a Creator on the Platform.
   8.2 The General Idols Platform Services Provider renders the General Idols Platform Services to the Creator against an Idols Platform Services Fee, which fee is set out in the price list display available in the Creator Account and will be collected by ACW BV by debiting the Creator Payment Account. ACW BV will debit the Fans E-Wallet with the amount of the Content Access Fee for the discharge payment of Content Access Services the Creator has provided to the Fans and will credit the Creator Payment Account with the amount of the Net Content Access Fee as far as the Content Access Services are provided to Fans located in an EU Country and with the amount of the Content Access Fee as far as the Content Access Services are provided to Fans located in an non EU Country.
   On Payment day ACW BV effectuates the Payment Transaction retaining the the Idols Platform Service Fee to cover the payment of the invoices due by the Creator for the General Idols Platform Services (the Idols Platform Service Fee).
   8.3 The Creator has the right to download at any time from his Creator Account the invoices which have been paid by retaining amounts from the Content Access Services Fees as set out above.
   8.4 The General Idols Platform Services Provider is entitled to change the Idols Platform Services Fee. The changes take effect on the date specified in the notification of such change.

4. Guarantees
   9.1 Each party declares and guarantees that he/she/it is legally competent and authorized to sign this Agreement.
   9.2 The Creator guarantees that he/she is an Adult. For this purpose the Creator will supply a copy of a valid ID.
   9.3 The Creator guarantees the General Idols Platform Services Provider
   that
   a. the Creator will comply with:
   · all the laws, regulations and bylaws that apply to the provision and sale of its/his/her Content Access Services;
   · all the laws, regulations and bylaws related to the Creator’s use of the General Idols Platform Services;
   · (the rules resulting from) the General Idols Platform Services Agreement;
   · the national legislation of the country in which the Creator is located.
   b. the Creator will not attempt to initiate or receive a Payment Transaction that is illegal or fraudulent or that conflicts with the applicable legislation and regulations;
   c. the Creator will pay all taxes, levies and commissions which will be due for the Creator in respect of the use of the Payment Services and/or the Idols Platform and/or the use of the General Idols Platform Services and/or the provision of the Content Access Services to the Fan. This does not hold for the the VAT due on the Content Access Services collected and paid by the General Idols Platform Services Provider on behalf of the Creator as mentioned in article 5.3 of this Agreement.
   9.4 The Creator indemnifies and/or shall be liable for any damage sustained by the General Idols Platform Services Provider as a result of non-compliance with the stipulations of section 9.3 of the present article. The Creator cannot exculpate itself towards the General Platform Services Provider by stating that the damage arose as a result of a violation by another party than the Creator. The Creator shall be liable for its own actions at all times.
   9.5 The General Idols Platform Services Provider guarantees the Creator that the General Idols Platform Services will be provided with reasonable care and professionalism.
   9.6 The General Idols Platform Services Provider does not guarantee that the General Idols Platform Services will meet all of the Creator’s requirements and will function uninterruptedly, be virus-free, safe or error-free.
   
   9.7 The Creator guarantees that he has verified the identity and age of all persons depicted in his Content to ensure that all persons depicted are Adults and the Creator can provide supporting documents to us on request.

5. Announcements and notification
   10.1 Declarations, notifications and other announcements from the General Idols Platform Services Provider to the Creator can be made via publications on the Idols Platform or by any other reasonable method.
   10.2 The Creator agrees that the General Idols Platform Services Provider can send the Creator electronic messages that relate to the Creator’s use of the Idols Platform Service or any other matter.

6. Fraud, money laundering and terrorism financing
   11.1 Without prejudice to any other legal remedy, the General Idols Platform Services Provider can suspend or terminate the Creator's Account if actions on the part of the Creator causes the General Idols Platform Services Provider to reasonably suspect or give the impression that there is any form of involvement or association with fraudulent activities (fraud, money laundering and terrorism financing) on the Idols Platform.
   11.2 If the Creator commit(s) fraud or deliberately or as a result of gross negligence fails to comply with the stipulations of this Agreement with respect to the Creator's Account, the Creator is liable for all loss suffered in relation to the unlawful transactions.
   11.3. The Creator acknowledges that the General Idols Platform Services Provider may block the use of the Creator of the Idols Platform when the General Idols Platform Services Provider reasonably suspects a case of fraud, prohibited transactions or money laundering, the violation of this Agreement or a violation of the law. When the General Idols Platform Services Provider blocks the use of the Platform, the Creator is informed unless the General Idols Platform Services Provider is legally prevented from doing so.
   
   11.4. In the event of suspected fraud, prohibited transactions or money laundering, or not complying with this Agreement, the General Idols Platform Services Provider may as a result declare the transaction to the relevant authorities without informing the Creator.

7. Information and actions on the part of the Creator
   12.1 The Creator is responsible and liable for the Content placed in the Creator Account, for the (information in the) Creator's Profile and the Creator’s Name as well as for the provision of the Content Access Services even in the case where the Creator uses an agent, agency, management company or other third party (like a human chatter or a texting agency) and/or AI Assistant to assist the Creator with the creation of the Content and/or the provision of Content Access Services and/or creates the Content and/or provides the Content Access Services for the risk and the account of the Creator.
   
   12.2 The use of AI-generated content on the Idols Platform is only permitted only under the following conditions:
   · Transparency: the Content must clearly disclose that it is AI-generated ensuring that Fans are aware that the material is produced by artificial intelligence. AI Generated content must comply with our Terms of Service and must be clearly and conspicuously captioned as AI Generated Content (with a signifier such as #ai, or #AIGenerated).
   · Creator Association: the AI-generated content must prominently include or be clearly associated with the Creator’s, ensuring that the content is directly attributable to that Creator and not impersonated or falsely attributed to another individual.
   12.3 It is forbidden for the Creator to use a AI Assistant to spam the Fans with repetitive and automatic messages. When using the AI Assistant in the interaction with the Fans, the messages generated by the AI Assistant have to be reviewed and monitored by the Creator. The Creator remains responsible for the messages of the AI Assistant.
   12.4 The Content and the information as mentioned in article 12.1 and/or any actions on the part of the Creator when delivering, managing and/or providing the Content Access Services cannot:
   a. be incorrect, inaccurate or misleading;
   b. be insulting, threatening, damaging or defamatory;
   c. infringe copyrights, privacy or other rights;
   d. break the law or violate any other regulations;
   e. breach public order and/or public morals;
   f. be obscene or inappropriate and/or contain children, child sexual abuse material, age-play, incest, rape or non-consensual sex, hypnosis, intoxication, sexual assault, extreme violence, non-consensual pain, blood, cutting, erotic asphyxiation, torture, necrophilia, sadomasochistic abuse, hardcore bondage, extreme sting, genital mutilation, bestiality, urine or water sports, scat or excrement-related material, enema play, vomiting, menstrual bleeding, or any other matter that is illegal or violate credit card association standards..
   g. exploit, harm, or try to exploit or harm minors in any way by exposing them to inappropriate content, asking for personal information, or otherwise.
   h. Promote violence or discrimination based on race, sex, religion, nationality,disability, sexual orientation, or age.
   i. contain unsolicited content or unsolicited language that sexually objects another person in a non-consensual way or contains fake or manipulated content concerning another person (including “deepfakes”).
   Promote, depict, or constitute “revenge porn” (being any sexually explicit material featuring any individual who has not given prior, express, and informed consent to that material (a) being taken, captured, or otherwise memorialized; or (b) being posted and shared on the Website).
   j. promote or depict rearms (excluding obvious toys), weapons (excluding obvious toys), or any goods whose sale, possession, or use is subject to
   prohibitions or restrictions.
   K. Promote or depict alcohol or drugs or drug paraphernalia.
   l. create liability for or cause the (full or partial) loss of its services;
   m. cause the Idols technical platform to suffer interruptions or damage, function less efficiently or be influenced in such a way that its effectiveness or functionality is in any way diminished.
   n. Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
   o. Transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation.
   p. be engaged in data mining, web scraping, or any other automated data collection methods to access or extract content or data related to the services. q. Promote, facilitate, or solicit the prostitution of another person, sex tracking,or human tracking.
   r. Contain viruses, worms, Trojan horses, or any other computer code, les, programs designed to interrupt, destroy, or limit the functionality of any computer software, hardware, mobile device, or telecommunications equipment.
   s. Be likely to deceive anyone.
   t. Promote fraudulent or dubious money-making schemes, propose an unlawful transaction, or use deceptive marketing practices. We do not allow Content that promotes (a) illegal schemes (like Pyramid/Ponzi schemes); (b) businesses that promise wealth with little or no effort; (c) unregistered securities offerings (absent a legal basis); (d) illegal products or services; and (e) product or services (even if legal) using deceptive marketing practices.
   u. Impersonate any person or misrepresent the Creator’s identity.
   v. disclose anyone’s private or personal information without their written consent.
   12.5 Any claim that a Creator may have, by a right in law or statute, by the Creator's failure of execution under this Agreement, shall be safeguarded against the General Idols Platform Services Provider and the Creator shall indemnify against all costs of such claims.
   12.6 The Creator is obliged to comply with all the applicable national, European and international regulations relating to the activities and Services offered on the Idols Platform.

8. Violation of this Agreement
   13.1 The General Idols Platform Services Provider has the right to send the Creator an immediate warning, suspend or terminate the Creator and/or Creator's Account temporarily or indefinitely and refuse to provide services to the Creator if:
   a. the Creator violate(s) this Agreement or the documents that form an integral part of this Agreement.
   b. it proves impossible for the General Idols Platform Services Provider to verify the correctness of the information provided by the Creator.
   c. the General Idols Platform Services Provider suspects that the Creator is engaged in, will be engaged in or is in any way involved or associated with fraudulent activities fraudulent activities, prohibited transactions or money laundering, the violation of this Agreement or a violation of the law;
   d. the General Idols Platform Services Provider feels that by his/her actions the Creator will or may cause damage to the General Idols Platform Services Provider.

9. Limitation of liability of the the General Idols Platform Services Provider
   14.1 The General Idols Platform Services Provider can never be held liable for any direct or indirect damage or (consequential) loss, including but not limited to: any loss or falsification of data; loss of profits (suffered directly or indirectly);loss of turnover; loss of goodwill or reputation; loss of opportunity;
   or for indirect, incidental, additional or any other damage, irrespective of whether the loss or damage is attributable to any change the Platform Services Provider has made to the Idols Platform or the or due to a permanent or temporary interruption in the Idols Platform or and irrespective of any negligence or other cause.
   14.2 The General Idols Platform Services Provider’s liability to the Creator – irrespective of the circumstances – is in any case limited to the total of the amounts the Creator has received as Content Access Fees transferred by ACW BV to the Creator in the 3 months preceding the legal action that gives rise to the liability, with a maximum of €100.

10. Indemnity
    15.1 The Creator will compensate the General Idols Platform Services Provider and protect the General Idols Platform Services Provider against any entitlement or claim whatsoever including reasonable solicitors’ fees on the part of a third party and that is attributable to or arises from a violation of this Agreement or the documents that form part of the Agreement for reference purposes, a violation of any law or regulation whatsoever or the infringement of the rights of a third party by the Creator.
    15.2 If the Creator has an entitlement or claim against or a dispute with a Fan as a result of the use of the Platform, the Creator indemnifies the the General Idols Platform Services Provider against any claims, liability, damage, loss, costs and fees, including legal fees, known or unknown, that are associated with such an entitlement, claim or dispute.

11. Intellectual property rights – ownership and licenses:
    16.1 The Creator confirms that he owns all intellectual property rights (examples of which are copyrights and trademarks) in his Content or that he has obtained all necessary rights to his Content which are required to grant licenses in respect of the Creator Content to the General Idols Platform Services Provider. This includes any rights required to engage in the acts covered by sub-section 2 below in any territory in which the Idols Platform is accessible.
    16.2 The Creator agrees to grant the Licensee a license on all his Content to perform any act restricted by any intellectual property right (including copyright) in such Content, for any purpose reasonably related to the provision and operation of the Idols Platform. Such acts include to reproduce, make available and communicate to the public, display, perform, distribute, translate, and create adaptations or derivative works of the Content, and otherwise deal in the Content.
    16.3 The license which is granted under sub-section 2 above is perpetual, non-exclusive, worldwide, royalty-free, sub licensable, assignable and transferable by the Licensee. This means that the license will continue even after this Agreement ends, that if the Creator stops using the Idols Platform, the Licensee does not have to pay the Creator for the license, and that the Licensee can grant a sub-license of the Content to someone else or assign or transfer the license to someone else. This license will allow the Licensee, for example, to add stickers, text, and watermarks to the Content, to make the Content available to other Fans and/or Creators and/or Agencies of the Idols Platform, as well as to use the Content for other normal operations of the Idols Platform.
    16.4 The Licensee will never sell the Content to other platforms, though the Licensee may sell or transfer any license granted by the Creator in this Agreement in the event of a sale of the Licensee or its assets to a third party.
    16.5 Whilst the Licensee does not own the Content, the Creator grants the Licensee the limited right to submit notifications of infringement (including of copyright or trademark) on his behalf to any third-party platform or service that hosts or is otherwise dealing in infringing copies of the Content without permission of the Creator. Although the Licensee is not under any obligation to do so, the Licensee may at any time submit or withdraw any such notification to any third-party platform or service where the Licensee considers it appropriate to do so. However, the Licensee does not and is under no obligation to police infringements of the Content. The Creator agrees that if the Licensee requests, the Creator will provide the Licensee with all consents and other information which the Licensee reasonably needs to submit notifications of infringement on the Creator behalf. Please see the Complaints Policy for how to make a complaint about infringement of intellectual property rights.
    16.6 The Creator waives any rights which the Creator may have under any applicable law to object to derogatory treatment of any Content posted by the Creator on the Idols Platform. This waiver does not affect in any way the Creator's ownership of any intellectual property rights in the Creator's Content or the rights which the Creator has to prevent the Creator's Content from being copied without the Creator's permission. The waiver is intended to allow the General Idols Platform Services Provider when dealing with the Creator's Content (as permitted by the license which the Creator give the General Idols Platform Services Provider in section 2 above) to add watermarks, stickers or text to the Creator's Content.
    16.7 Creators have the facility to connect an active Twitter account to their Creator’s Account and to share certain Content in the form of the Idols Platform posts to Twitter using the share feature. If the Creator use this feature, the Creator must fully comply with Twitter's terms of service from time to time in respect of any Content shared in this way.

17: Links to and from the Idols Platform
17.1 The Creator may link to the the Idols Platform homepage, provided the Creator does so in a way that is fair and legal and does not damage our reputation or take advantage of it, but the Creator must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part.
17.2 When promoting the Creator Account, the Creator must comply with this Agreement and the terms of service of any other Platform where the Creator place a link to or otherwise promote the Creator Account. When promoting the Creator Account, the Creator must not impersonate the Idols Platform or give the impression that the Creator Account is being promoted by us if this is not the case. The Creator must not promote the Idols Platform account by using Google Ads or any similar advertising platform or search engine advertising service.
17.3 If the Idols Platform contains links to other sites and resources provided by third parties, these links are provided for the Creator convenience only. Such links should not be interpreted as approval by us of those linked Platforms or information the Creator may obtain from them. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from the Creator's use of them. If the Creator decides to access any of the third-party platforms linked to the Idols Platform, the Creator does so entirely at the Creator's own risk and subject to the terms and conditions of use for such Platforms.

1. Termination of relationship with the General Idols Platform Services Provider
   18.1 The Agreement will remain in place until such time as it is canceled by the Creator or by the General Idols Platform Services Provider, as outlined below.
   18.2 If the Creator wishes to terminate this Agreement with the General Idols Platform Services Provider the Creator can do so at any time and free of charge by closing the Creator’s Account. The Creator’s Account however will will remain open until the last day of the Creator Fans' paid Subscription period, following which the Creator will receive the Creator final payment and the Creator Account will be deleted.
   18.3 The General Idols Platform Services Provider can terminate the Agreement with the Creator at any time without prior notice if:
   a. the Creator has violated an essential stipulation of the Agreement or has made it clear by his/her actions that he/she does not intend to comply or is not capable of complying with the essential stipulations of the Agreement; orb. the General Idols Platform Services Provider is legally obliged to do so.
   18.4 The termination of this Agreement does not affect the legal rights, obligations and responsibilities the Creator and the General Idols Platform Services Provider have used, that have applied to the relationship between the Creator and the General Idols Platform Services Provider, or that arose in the period that the Agreement was in effect or for which it is stipulated that they remain valid for an indefinite period.
   18.5 Upon termination of this Agreement or any other termination of the use of the Idols Platform Service by the Creator the Creator remains responsible for all cancellations and recovery costs.

2. Applicable law
   19.1 Curacao law applies to this Agreement. Any disputes that arise or may arise between the Creator and the General Idols Platform Services Provider as a result of this Agreement or subsequent agreements or other actions in relation to this Agreement will be settled by the competent courts in Curacao.
   19.2 This Agreement is drawn up in the English language. In the event of a conflict between the English version of this Agreement and a version in another language, the English version will prevail.

3. Other
   20.1 The General Idols Platform Services referred to in this Agreement are supplied by the General Idols Platform Services Provider or by a third party (internal or external) under a contract in this respect with the General Idols Platform Services Provider.
   20.2 The Creator agrees that the General Idols Platform Services Provider can freely and by operation of law transfer the rights and obligations arising from this Agreement and from all the documents that apply for reference purposes in the event of a merger, division, takeover or other restructuring.
   20.3 The titles of the various sections of this Agreement are indicative only and do not necessarily give an exact indication of the content of the articles to which they refer.
   20.4 If the General Idols Platform Services Provider fails to act in respect of a violation of this Agreement by the Creator or by others the General Idols Platform Services Provider does not automatically waive the right to act in respect of later or similar violations.
   20.5 If the General Idols Platform Services Provider does not exercise or enforce a legal right or legal remedy referred to in this Agreement (or to which the General Idols Platform Services Provider is entitled in accordance with the applicable law) this cannot be considered a waiver of the rights of the General Idols Platform Services Provider. Neither can it be considered a waiver of the right to act in respect of later or similar violations. The General Idols Platform Services Provider can and may always use its rights or legal remedies.
   20.6 The provisions in the following articles: ‘10. Announcements and notification’, ‘12. Information and actions on the part of the Creator’, ‘14. Limitation of liability of the General Idols Platform Services Provider, ‘15. Indemnity’, ‘19. Applicable law’ and 20. ‘Other’ and any other provision insofar as applicable continue to exist after the termination or expiry of this Agreement.
   20.7 This Agreement, accompanied by the documents and Policy Rules included for reference purposes, constitutes the entire agreement between the Creator and the General Idols Platform Services Provider.

4. Data Privacy notice
   The personal data of the Creator are collected and processed by for the purposes of identity verification, compliance with legal obligations, and the proper functioning of the Idols Platform.
   Such processing is carried out in accordance with the Privacy Policy available on the Idols Platform, which the Creator acknowledges having read and understood.

La Déclaration de Confidentialité des Utilisateurs

25 mai 2018 - mise à jour le 21 novembre 2019

La protection des données est particulièrement prioritaire au sein de notre société. Concernant le traitement des données, nous nous conformons strictement aux exigences de la législation applicable en matière de protection des données, notamment le règlement général de l'UE sur la protection des données (RGPD). Cela signifie que :

• nous limitons notre collecte de données personnelles uniquement aux données personnelles nécessaires à des fins légitimes;
• nous précisons clairement nos objectifs avant de traiter les données personnelles, conformément à la présente Déclaration de Confidentialité;
• nous demandons d'abord l'autorisation explicite de traiter vos données personnelles dans les cas où votre autorisation est requise;
• nous prenons les mesures de sécurité appropriées pour protéger vos données personnelles et nous exigeons la même chose des parties qui traitent vos données personnelles en notre nom;
• nous respectons votre droit de consulter, de corriger ou de supprimer les données personnelles que nous détenons.

est l’entité responsable du traitement de toutes les données. Dans la présente Déclaration de Confidentialité, nous expliquons quelles données personnelles nous collectons et à quelles fins. Nous vous recommandons de la lire attentivement.

Inscription

Certaines fonctionnalités liées à votre utilisation de la plate-forme de nécessitent une inscription préalable. Vous devrez fournir des informations vous concernant et choisir un nom d'utilisateur et un mot de passe pour le compte que nous allons créer pour vous.
À cette fin, nous utilisons vos nom, adresse, numéro de téléphone, adresse de facturation, adresse e-mail, détails de paiement et pseudo. Nous avons besoin de ces données en raison de votre utilisation de la Plateforme. Nous stockons ces informations jusqu'à ce que vous clôturiez votre compte.
Nous conservons ces données afin que vous n'ayez pas à les ressaisir chaque fois que vous visitez notre Plateforme, et afin de vous contacter dans le cadre de votre utilisation de la Plateforme et aussi, pour fournir un aperçu des services que vous avez achetés sur la Plateforme auprès de tiers.

Porte-monnaie électronique (E-Wallet)

Via la Plateforme, vous pouvez charger des crédits dans votre Ewallet pour acquérir des services des autres parties. Cela nécessite certaines informations personnelles que nous partageons avec les prestataires de paiement pour faciliter les chargements des porte-monnaies électroniques (E-Wallet).

Vos données personnelles que nous utilisons sont vos nom et adresse, adresse de facturation, adresse e-mail et détails de paiement. Nous avons besoin de ces données en raison de votre utilisation de la Plateforme. Nous stockons ces informations pendant la période de conservation légale imposée par l'administration fiscale.

Promotion

Nous pouvons vous informer sur les nouveaux produits ou services à acheter via la Plateforme, via notre newsletter. Vous pouvez vous opposer à tout moment à cette communication promotionnelle. Chaque e-mail contient un lien d'annulation.

Le consentement au stockage des données personnelles, que vous avez donné pour la newsletter, peut être révoqué à tout moment. Afin d’exercer votre droit de révocation de votre consentement, un lien dédié est toujours présent dans chaque newsletter. Il est également possible de se désinscrire de la newsletter à tout moment directement sur la Plateforme.

Publicités

Notre Plateforme montre des publicités génériques. Nous ne collectons aucune donnée personnelle à cette fin.

Cookies

La Plateforme utilise des cookies. Les cookies sont des fichiers texte stockés dans un système informatique via un navigateur Internet. Les cookies sont nécessaires pour nous permettre d’améliorer le fonctionnement de la Plateforme et des sites Web qui y sont liés et pour vous reconnaître lors de vos visites. De cette façon, vous n'avez pas à vous connecter à chaque fois et nous nous souvenons de vos paramètres et préférences. Nous ne partageons pas les cookies avec des tiers et ne ciblons pas les publicités basées sur les cookies.

Vous pouvez désactiver les cookies via les paramètres de votre navigateur, mais cela peut rendre certaines fonctionnalités inutilisables.

Le partage des données personnelles avec des tiers

À l'exception des parties mentionnées ci-dessus, nous ne partageons en aucun cas vos données personnelles avec d'autres sociétés ou organisations, à moins que nous n’y soyons contraints par la loi.

Statistiques

Nous faisons des statistiques sur l'utilisation de la Plateforme et des sites Web qui y sont liés, ce qui nous amène à utiliser des données personnelles. Nous utilisons ces statistiques pour améliorer la présentation et le fonctionnement de la Plateforme et des sites Web qui y sont liés et nous n'accédons aux données personnelles que dans la stricte nécessité liée à cet effet.

Sécurité

Nous prenons les mesures de sécurité appropriées pour limiter toute mauvaise utilisation ou un accès non autorisé aux données personnelles.

Modification de la Déclaration de Confidentialité

Nous nous réservons le droit de modifier notre Déclaration de Confidentialité. Nous vous recommandons de la consulter régulièrement afin de rester informé de tout changement.

Consultation et modification de vos données

Vous pouvez nous contacter si vous avez des questions concernant notre Déclaration de Confidentialité ou si souhaitez consulter, modifier ou supprimer vos données personnelles.

Vos droits sont ci-dessous énumérés :

• Être informé des données personnelles que nous possédons et de l'utilisation que nous en faisons;
• Contrôler les données personnelles qui sont stockées;
• Modifier les données personnelles incorrectes;
• Demander la suppression des données personnelles périmées;
• Vous opposer à certaines utilisations.

Veuillez noter que vous devrez toujours vous identifier pour pouvoir exercer vos droits de consultation/modification/suppression des données personnelles, ceci afin de nous assurer que nous ne modifions pas ou ne supprimons pas les données de la mauvaise personne.

Plaintes

Si vous estimez que nous ne vous permettons pas d’exercer vos droits correctement, vous pouvez déposer une plainte auprès de l'autorité nationale compétente en matière de protection des données, si vous êtes basé dans l'Union européenne.

Coordonnées

Email:

Website: idols.cam

, société de Curaçao, déclare par la présente que tous les modèles présents sur ce site Web et qui publient leurs images sexuellement explicites, sont âgés d'au moins 18 (dix-huit) ans et qu'ils ont fourni une pièce d'identité officielle avec photo, conformément au règlement 18 U.S.C. §2257.

Ces documents susmentionnés sont conservés et ne sont divulgués qu'en conformité avec les lois sur la protection de la vie privée de Curaçao et de l'UE.

Pour toute question, veuillez vous adresser au
Dépositaire des documents

PROCÉDURES ET CONTRÔLES EN MATIÈRE DE LUTTE CONTRE LE BLANCHIMENT D'ARGENT (AML) ET DE CONNAISSANCE DU CLIENT (KYC)

DOCUMENT MIS À JOUR LE 19 AVRIL 2021

En tant que membre du Groupe AC, vous agirez conformément à la règle de politique générale définie dans la présente déclaration de politique générale sur l'AML et le KYC.
La politique du Groupe AC stipule que tous les membres du personnel, à tous les niveaux, doivent participer activement à la prévention de l'exploitation des services du Groupe AC par des criminels et des terroristes à des fins de blanchiment d'argent.

Cette participation vise à :

• Assurer la conformité du Groupe AC avec toutes les lois, règlementations et exigences applicables des autorités de surveillance.
• Protéger le Groupe AC et tout son personnel, en tant qu'individus, contre les risques associés aux infractions à la loi, aux réglementations et aux exigences des autorités de surveillance.
• Préserver la réputation du Groupe AC contre les risques de dommages réputationnels liés à une implication dans des activités de blanchiment d'argent ou de financement du terrorisme.
• Contribuer positivement à la lutte contre le crime et le terrorisme. Pour atteindre ces objectifs, la politique du Groupe AC est la suivante :
• Chaque membre du personnel respecte ses obligations personnelles conformément à son rôle et à sa position dans le Groupe AC.
• Ni les considérations commerciales ni un sentiment de loyauté envers les Utilisateurs de la Plateforme ne doivent prendre le pas sur l'engagement du Groupe AC contre le blanchiment d'argent.
• Le Groupe AC a nommé un Responsable de la Conformité, chargé de la conformité AML et KYC. Le Responsable de la Conformité reçoit toute l'aide et la coopération nécessaires de tous les membres du personnel pour accomplir ses fonctions.
• Le Groupe AC réalise une évaluation à l'échelle de l'entreprise des risques de blanchiment d'argent et de financement du terrorisme auxquels il est soumis, conçoit et met en œuvre des contrôles appropriés pour atténuer et gérer efficacement les risques identifiés.
• Le Groupe AC doit établir et tenir à jour des politiques et procédures documentées et proportionnées, y compris des contrôles, qui décrivent les mesures positives à prendre par le personnel pour prévenir le blanchiment d'argent et le financement du terrorisme dans le cadre de son travail. Le Responsable de la Conformité doit les réexaminer régulièrement pour s'assurer qu'elles sont toujours appropriées.

POLITIQUE ET PROCÉDURE D'ÉVALUATION DU RISQUE DE BLANCHIMENT D'ARGENT

POLITIQUE

La politique du Groupe AC est d'identifier et d'évaluer les risques de blanchiment d'argent et de financement du terrorisme représentés par les activités que nous menons, afin de pouvoir atténuer ces risques en appliquant des niveaux de vigilance appropriés aux personnes et entreprises utilisant la Plateforme exploitée par (une société du Groupe AC) (les Utilisateurs de la Plateforme). Les Utilisateurs de la Plateforme sont les Prestataires de Services, à savoir le Studio et le Performer avec lesquels un Accord Général de Services de Plateforme a été conclu. Le Performer est également appelé « Modèle ». Ces Prestataires de Services offrent et vendent leurs services à leurs clients (Utilisateurs) sur la Plateforme SNV.

CONTRÔLES ET PROCÉDURES

1. Le Groupe AC doit évaluer le risque de blanchiment d'argent représenté par les Utilisateurs de la Plateforme et les activités menées selon trois niveaux :
   1. Le niveau normalement traité par le Groupe AC, nécessitant un niveau standard de vigilance client.
   2. Un niveau de risque exceptionnellement élevé nécessitant un niveau renforcé de vigilance client.
   3. Un niveau de risque négligeable nécessitant uniquement une vigilance simplifiée.
2. Le Groupe AC doit identifier et tenir à jour des listes de facteurs de risque (y compris ceux exigés par les règlements) concernant les Utilisateurs de la Plateforme, les produits ou services, les transactions, les canaux de distribution et les zones géographiques d'exploitation.
3. Le Groupe AC doit évaluer le niveau de risque associé à ces facteurs en analysant des indicateurs tels que :
   1. Les caractéristiques de l'Utilisateur de la Plateforme (individuel ou société, statut, localisation, profession).
   2. L'objectif des comptes ou des engagements, les niveaux d'actifs et les transactions
   3. La régularité ou la durée des relations commerciales.
4. Le Groupe AC doit mettre à jour l'évaluation des risques chaque année pour s'assurer que les nouveaux risques émergents sont pris en compte et que les nouvelles informations fournies par notre autorité de contrôle sont pris en compte.
5. Le Groupe AC doit conserver un registre écrit à jour de toutes les étapes suivies et fournir l'évaluation des risques ainsi que les informations sur lesquelles elle est fondée.
6. Le risque de blanchiment d'argent ou de financement du terrorisme représenté par chaque Utilisateur de la Plateforme sera évalué :
   1. Pendant le processus d'acceptation d'un nouvel Utilisateur de la Plateforme (KYC), avant toute opération.
   2. Chaque fois que le processus de surveillance continue du Groupe AC indique qu'un changement dans l'environnement commercial ou opérationnel d'un Utilisateur de la Plateforme peut représenter une modification du risque de blanchiment d'argent.
7. L'évaluation des risques concernant un Utilisateur de la Plateforme sera effectuée par l'Agent responsable du Groupe AC, qui déterminera les mesures de vigilance appropriées à l'égard de chaque Utilisateur de la Plateforme, en se basant sur :
   1. L'évaluation des risques à l'échelle du Groupe AC.
   2. L'évaluation du niveau de risque lié à chaque cas particulier.
8. Un enregistrement doit être effectué de l’évaluation des relations individuelles des Utilisateurs de la Plateforme, confirmant que l'évaluation des risques à l'échelle du Groupe AC a été prise en compte, ainsi que tout autre facteur pertinent.

POLITIQUE ET PROCÉDURE DE VÉRIFICATION DE L'IDENTITÉ DES UTILISATEURS DE LA PLATEFORME (KYC)

POLITIQUE

AC Group a pour politique de vérifier l'identité de tous les Utilisateurs de la Plateforme, en veillant à ce que les procédures reflètent les caractéristiques de risque des Utilisateurs de la Plateforme. Lors de l'ouverture d'un compte auprès d'AC Group, tous les Utilisateurs de la Plateforme seront vérifiés sur la base des procédures suivantes.

A. CONTRÔLES ET PROCÉDURES POUR L'UTILISATION DE LA PLATEFORME (SNV)

Les Utilisateurs de la Plateforme qui proposent et vendent leurs services sur la Plateforme SNV – Performers et Studios – agissant sous la forme d'une entité juridique doivent fournir les informations suivantes :
* Nom de l'entité juridique
* Numéro d'enregistrement officiel
* Forme juridique
* Pays du siège social
* Adresse du siège social
* Le cas échéant, numéro de TVA intracommunautaire
* Adresse e-mail de contact
* Numéro de téléphone
* Toutes les informations concernant les bénéficiaires effectifs.

L'Agent responsable du Groupe AC vérifiera que l'Utilisateur de la Plateforme est correctement constitué en société (si applicable) et enregistré, et prendra les mesures nécessaires pour déterminer qui sont les principaux bénéficiaires effectifs, ainsi que les personnes exerçant un contrôle significatif, et leur identité sera vérifiée conformément à cette procédure.

B. Les Utilisateurs de la Plateforme qui proposent et vendent leurs services sur la Plateforme SNV – Performers et Studios – sans agir sous la forme d'une entité juridique doivent fournir les informations suivantes :

• Nom ou identification du Studio/Performer non-individuel
• Pays de résidence
• Adresse
• Numéro de téléphone et adresse e-mail de contact
• Une attestation indiquant qu'il s'acquitte de ses obligations fiscales et qu'il peut agir en tant qu'entité non juridique dans son pays (micro-entreprises).

Vérification de l'identité

1. Le membre du personnel chargé de la vérification de l'identité terminera le processus en vérifiant que le Studio/Performer ne fait pas l'objet de sanctions ou d'autres mesures statutaires, en utilisant les méthodes de filtrage définies par le Responsable de la Conformité (liste noire des terroristes internationaux, vérification par SMS).
2. Pour les Studios/Performers, les vérifications d'identité seront effectuées par l'examen de :
   1. Un document avec photo confirmant le nom du gérant du Studio/Performer, tel qu'un passeport valide.
   2. Une photo avec le document d'identité présenté à côté du visage.
   3. Un document confirmant l'adresse du Gérant du Studio/Performer, tel qu'une facture de services publics (datant de moins de 3 mois, aucune facture de téléphone portable n'est acceptée). Ce document est requis même si le document confirmant le nom inclut déjà l'adresse. Le Responsable de la Conformité du Groupe AC tiendra à jour une liste de documents ou d’informations acceptables obtenus auprès d’une source fiable et indépendante du Studio/Performer :
   4. Seule une copie numérique couleur et haute résolution du document sera acceptée pour l'examen.
   5. Les sources d'informations électroniques doivent avoir été évaluées en termes de risques avant utilisation.
3. Dans les cas où un Utilisateur de la Plateforme ne peut pas fournir des documents acceptables, l'Agent responsable du Groupe AC prendra une décision basée sur les risques quant à l'acceptation des documents disponibles, en consultant le Responsable de la Conformité si nécessaire.
4. Lorsque le Gérant de Studio/Performer n'est pas un résident européen ou ne sera pas vu en personne (c'est-à-dire via la webcam) par le membre du personnel effectuant la vérification, l'Agent responsable du Groupe AC prendra une décision basée sur les risques concernant les moyens de vérification à accepter, en consultant le Responsable de la Conformité si nécessaire.

Vérification de la propriété effective

1. Lorsque le Performer n'est pas le bénéficiaire effectif des sommes en cause, le responsable du Groupe AC prendra les mesures nécessaires pour déterminer qui est le bénéficiaire effectif et prendra des mesures raisonnables pour vérifier son identité, conformément à la présente procédure.
2. Le Responsable de la Conformité préparera un formulaire que l'Agent responsable du Groupe AC utilisera pour demander au Studio ou au Performer de vérifier son identité et les informations relatives à la propriété effective, ainsi qu'une procédure de suivi lorsque les demandes ne sont pas satisfaites dans le délai prévu par la loi.
3. Si tous les moyens possibles pour identifier le bénéficiaire effectif d'un Studio/Performer non-individuel ont été épuisés sans succès, et enregistrés, l'Agent responsable du Groupe AC demandera l'approbation du Responsable de la Conformité, qui sera donnée en tenant compte des risques, pour désigner comme bénéficiaire effectif la personne principale responsable de la gestion du Studio/Performer non-individuel.
4. En ce qui concerne les bénéficiaires effectifs ultimes (Ultimate Beneficial Owner – UBO) des Studios/Performers non-individuels, les informations suivantes sont requises :
   1. Titre
   2. Nom et prénom
   3. Pays de résidence
   4. Adresse
   5. Date de naissance
   6. Pays de naissance
   7. Numéro d'identification
   8. Raison pour laquelle la personne est UBO (pourcentage de capital/détention directe ou indirecte, etc.)
5. Lorsque l'Utilisateur de la Plateforme est une société cotée ou une entreprise réglementée, l'Agent responsable du Groupe AC vérifiera que l'Utilisateur de la Plateforme est correctement enregistré et que la personne avec laquelle le Groupe AC traite est autorisée à agir au nom de l'Utilisateur de la Plateforme, et vérifiera l'identité de cette personne conformément à cette procédure, en plus de celle du Studio/Performer non-individuel.
6. Dans tous les cas évalués comme présentant un risque plus élevé de blanchiment d'argent, où une vigilance renforcée est requise pour l'Utilisateur de la Plateforme, l'Agent responsable du Groupe AC consultera le Responsable de la Conformité pour décider des étapes supplémentaires à suivre pour vérifier l'identité de l'Utilisateur de la Plateforme.
7. Toutes les procédures de vérification de l'identité, ainsi que les actions entreprises pour vérifier l'identité des Studios/Performers non-individuels, seront enregistrées. Cela inclura la conservation de copies de tous les documents produits et les échanges d'e-mails.
8. Pour les Studios/Performers individuels et non-individuels, l'Agent responsable du Groupe AC recueillera les informations de référence concernant le compte bancaire du Studio/Performer :
   1. Bic ou IBAN
   2. Nom de l'institution où le compte est détenu
   3. Adresse de ladite institution
9. Pour les Performers/Studios individuels et les bénéficiaires effectifs des Performers/Studios non-individuels, il sera surveillé si cette personne est qualifiée comme « personne politiquement exposée ». Lors de l'ouverture d'un compte, les questions suivantes seront posées :
   1. Êtes-vous une personne politiquement exposée, c'est-à-dire une personne qui est ou a été investie d'une fonction publique importante ? O/N
   2. Êtes-vous lié(e) à une telle personne (famille, proche associé) ? O/N
   3. Si oui, veuillez indiquer le nom et la fonction de la personne justifiant ce statut.

POLITIQUE ET PROCÉDURE EN VUE DE LA CONNAISSANCE DES ACTIVITÉS DE L'UTILISATEUR DE LA PLATEFORME DANS LE CADRE DE LA « CUSTOMER DUE DILLIGENCE » (CDD)

POLITIQUE

La politique du Groupe AC consiste à obtenir des informations permettant d'évaluer l‘objectif et la nature de chaque relation de l'Utilisateur de la Plateforme avec le Groupe AC. Ces informations relatives à la connaissance des activités de l'Utilisateur permettront au Groupe AC de maintenir à jour son évaluation du risque de blanchiment d'argent en cours et de détecter tout changement ou anomalie dans les actions de l'Utilisateur de la Plateforme qui pourrait indiquer un blanchiment d'argent. La politique du Groupe AC est de ne pas proposer ses services ou de se retirer de la fourniture de ses services sur la Plateforme si une compréhension satisfaisante de la nature et de l'objectif des activités de l'Utilisateur de la Plateforme ne peut être obtenue.

CONTRÔLES ET PROCÉDURES (gestion de la sécurité telle que définie dans le document "manuel de prévention du blanchiment des transactions")

• L'Agent responsable du Groupe AC obtiendra les informations relatives aux activités de l'Utilisateur (KYC) de la Plateforme (Studio/Performer, qu'il soit individuel ou non) lors de :

*L'acceptation des Studios/Performers. Tout changement significatif dans les accords des Studios/Performers, tels que la taille ou la fréquence des transactions, la nature des activités menées, l'implication de tierces parties ou de nouvelles juridictions, dans le cadre d'un exercice continu tout au long de la relation avec l'Utilisateur de la Plateforme. Les informations sur les activités de l'Utilisateur de la Plateforme incluront, sans s'y limiter :
*La finalité ou la justification commerciale des services que l'Utilisateur de la Plateforme vend sur la Plateforme en tant que Studio/Performer aux Utilisateurs, en utilisant le portefeuille électronique pour les paiements aux Utilisateurs de la Plateforme.
*La provenance des fonds ou des actifs impliqués dans les ventes de l'Utilisateur de la Plateforme.
*La nature, la taille, la fréquence, la source et la destination des transactions du Studio/Performer (volume et destination des transactions).
*La justification commerciale de l'utilisation de structures et d'entités (le cas échéant).
*Les contreparties et les juridictions concernées.
Les informations seront obtenues en posant des questions pertinentes à l'Utilisateur de la Plateforme, et les réponses fournies seront vérifiées lorsque cela est possible dans le cadre de la relation normale (enquête auprès de l'Utilisateur de la Plateforme).
Les informations fournies par l'Utilisateur de la Plateforme seront enregistrées sur le compte de l'Utilisateur de la Plateforme, pour aider à la surveillance future de la relation avec l'Utilisateur (marqueur sur la surveillance du compte). Les réponses non facilement vérifiables doivent néanmoins être considérées avec d'autres détails connus ou fournis par l'Utilisateur de la Plateforme afin de vérifier que toutes les informations sont cohérentes et plausibles.
Lorsque les réponses fournies par l'Utilisateur de la Plateforme sont invraisemblables ou incohérentes avec d'autres informations, ou lorsque l'Utilisateur de la Plateforme refuse de fournir des réponses satisfaisantes aux demandes dans le cadre de la « CUSTOMER DUE DILLIGENCE » (CDD) , l'Agent responsable du Groupe AC envisagera si le Groupe AC doit commencer ou doit se retirer de la relation. Les informations sur les activités de l'Utilisateur de la Plateforme, ou leur absence, seront prises en compte par tout le personnel lors de l'examen des raisons possibles de suspecter un blanchiment d'argent.

POLITIQUE ET PROCÉDURE DE SURVEILLANCE CONTINUE DES UTILISATEURS DE LA PLATEFORME

Le Groupe AC surveillera dans tous les cas les événements suivants et cherchera une explication satisfaisante :
* Changement dans les références bancaires.
* Changement de localisation.
* Concernant les Studios/Performers non-individuels : changement de direction/changement de propriétaire bénéficiaire.
Les audits seront effectués à la date anniversaire, c'est-à-dire à la date à laquelle le Studio/Performer s'est inscrit sur la Plateforme. Une alerte notifiera l'équipe lorsque les contrôles devront être effectués.
Les audits peuvent entraîner la réalisation d'étapes supplémentaires (demande de documents supplémentaires, vérifications supplémentaires...), qui devront être documentées dans le dossier des Utilisateurs de la Plateforme (constitué de leurs informations, de leurs pièces justificatives et des informations relatives à la surveillance AML).
Ces audits peuvent également conduire à une nouvelle évaluation du niveau de vigilance appliqué à l'Utilisateur de la Plateforme, jusqu'à la fin de la relation d'affaires. Une telle décision est prise par les dirigeants du Groupe AC, sur les conseils du Responsable de la Conformité et du responsable du contrôle interne.

POLITIQUE ET PROCÉDURE DE CONSERVATION DES INFORMATIONS RELATIVE À LA DILIGENCE RAISONNABLE DES UTILISATEURS DE LA PLATEFORME

POLITIQUE

Le Groupe AC a pour politique d'établir et de maintenir des systèmes permettant d'enregistrer les demandes de renseignements effectuées et les informations obtenues dans le cadre de l'exercice de la diligence raisonnable de l'utilisateur de la Plateforme à des fins de lutte contre le blanchiment d'argent, et de veiller à ce que ces enregistrements puissent être consultés en cas de besoin pour des raisons juridiques et réglementaires. Ces registres comprendront, sans s'y limiter, les détails enregistrés à des fins de comptabilité et de développement commercial.

CONTRÔLES ET PROCÉDURES

• Lorsque des informations sont collectées à des fins AML auprès des Utilisateurs de la Plateforme, l'Agent responsable du Groupe AC veillera à ce que : * Les informations collectées soient enregistrées de manière cohérente dans le compte de l'Utilisateur de la Plateforme, ou à un autre endroit approprié, et que les dossiers conservés à différents endroits soient croisés si nécessaire, afin que les informations soient accessibles et compréhensibles par d'autres membres autorisés du personnel, y compris le Responsable de la Conformité. * Tous les cas où les informations demandées n'ont pas été fournies ou les explications données n'ont pas été satisfaisantes sont consignés.
• Le Groupe AC doit disposer de moyens permettant d'archiver régulièrement les documents avec les registres comptables du Groupe AC, afin de garantir leur disponibilité pendant la durée minimale requise par la loi à compter de la date de la transaction ou de l'enquête.
• Le Groupe AC doit disposer de moyens de récupération des données qui facilitent la récupération complète et rapide de tous les dossiers pertinents par le personnel autorisé, afin de répondre pleinement aux demandes des enquêteurs financiers.
• Le Groupe AC doit disposer de procédures garantissant que toute donnée personnelle obtenue est traitée uniquement dans le but de prévenir le blanchiment d'argent et le financement du terrorisme.
• Tous les documents et informations collectés lors de l'ouverture du compte, concernant l'identité du Studio/Performer, le cas échéant son UBO, ainsi que ceux collectés durant la relation commerciale, doivent être conservés pendant 5 ans à compter de la clôture du compte. De plus, chaque année, l'historique de toutes les transactions effectuées depuis le début de l'année doit être conservé pendant 5 ans. Le Groupe AC conserve tous les documents issus de la relation commerciale avec les Studios/Performers en les archivant selon des conditions et modalités garantissant leur intégrité, notamment sur un support permanent respectant les règles du RGPD.
• Le Groupe AC doit fournir aux nouveaux Utilisateurs de la Plateforme les informations suivantes avant l'inscription sur la Plateforme SNV : une déclaration indiquant que toutes les données personnelles reçues lors de l'inscription seront traitées uniquement dans le but de prévenir le blanchiment d'argent et le financement du terrorisme (RGPD).
• Le Groupe AC doit disposer d'une procédure permettant d'identifier les données personnelles pertinentes en vue de leur suppression à l’issue de la période légale de conservation, sauf si : elles sont requises pour des procédures judiciaires ; la personne concernée a donné son consentement exprès à la conservation de ces données.
• Pour les comptes enregistrés sur la Plateforme SNV qui ont fait l'objet d'un rapport de suspicion, les documents pertinents seront conservés séparément des archives courantes du Groupe AC et ne seront pas détruits, même après l'expiration de la période légale de conservation, sans confirmation de l'Officier de Conformité que ces dossiers ne sont plus nécessaires dans le cadre d'une enquête.

POLITIQUE ET PROCÉDURE DE RAPPORT INTERNE DE SUSPICION

POLITIQUE

La politique du Groupe AC stipule que chaque membre du personnel doit rester vigilant quant à la possibilité de blanchiment d'argent et doit signaler toute suspicion s’il estime qu'il existe des motifs raisonnables, en suivant la procédure du Groupe AC. Les attentes placées àl’égard de chaque membre du personnel concernant les réponses aux suspicions potentielles doivent être appropriées à leur poste dans le Groupe AC. Il n'est attendu de personne qu'il ait une connaissance et une compréhension supérieures à celles appropriées à son rôle.

CONTRÔLES ET PROCÉDURES

• Chaque membre du personnel doit rester attentif à la possibilité que les services du Groupe AC puissent être utilisés à des fins de blanchiment d'argent, ou que, dans le cadre de son travail, il puisse être informé de l'existence de biens criminels ou terroristes.
• La vigilance quant à la possibilité de blanchiment d'argent doit être associée à une connaissance appropriée des activités des Utilisateurs de la Plateforme, de sorte que les membres du personnel soient conscients des facteurs anormaux qui pourraient représenter des causes possibles de suspicion.
• Un membre du personnel prenant conscience d'une suspicion potentielle doit recueillir les informations pertinentes qui sont disponibles de manière routinière et décider s'il existe des motifs raisonnables de soupçonner un blanchiment d'argent. Toute information supplémentaire acquise, en particulier des explications concernant des instructions ou transactions inhabituelles, doit être enregistrée sur les comptes enregistrés sur la plate-forme de la manière habituelle, mais aucune mention de soupçon de blanchiment de capitaux ne doit être enregistrée sur ces comptes.
• L'obligation de recueillir des informations pertinentes ne s'étend pas à la recherche ou à l'investigation au-delà de l'utilisation des sources d'information disponibles au sein du Groupe AC.
• Si, après avoir recueilli et examiné les informations disponibles, le membre du personnel est entièrement convaincu qu'il n'existe pas de motifs raisonnables de suspicion, aucune autre action ne doit être entreprise.
• Un membre du personnel qui, après réflexion, estime qu'il pourrait y avoir des motifs de suspicion doit normalement soumettre la question à l'Agent responsable du Groupe AC. Si, après discussion, ils conviennent tous deux qu'il n'y a pas de motifs de suspicion, aucune autre action ne doit être entreprise.
• Aucun membre du personnel n'est obligé de discuter d'une suspicion de blanchiment d'argent avec l'Agent responsable. Ils peuvent, si les circonstances le justifient, contacter directement le Responsable de la Conformité sans donner de raison.
• Si, à la suite d'une suspicion potentielle soulevée par un membre du personnel, ou à la suite de ses propres observations, l'Agent responsable du Groupe AC décide qu'il existe des motifs raisonnables de soupçonner un blanchiment d'argent, il doit soumettre un rapport de suspicion au Responsable de la Conformité, dans le formulaire spécifié par le Responsable de la Conformité à cet effet.
• Un rapport interne de suspicion ne viole pas la confidentialité, et aucun membre du personnel ne doit omettre de faire un rapport interne pour ces raisons.
• Si un rapport de suspicion découle d'une question soulevée par un membre du service assistance, l'Agent responsable du Groupe AC doit l’informer par écrit qu'un rapport a été soumis en référence à la question discutée à la date donnée, sans inclure le nom de la ou des personnes suspectées. Cela confirme au membre du service assistance qui a soulevé la question que son obligation légale de signaler a été remplie (formulaire de procédure de signalement).
• Dans le cas où un membre du personnel soupçonne une opération de blanchiment d'argent mais que le responsable de la CA n'est pas d'accord sur le fait qu'il y a des motifs raisonnables de suspicion, le membre du personnel soupçonnant l'opération doit remplir son obligation légale en soumettant une déclaration de soupçon de blanchiment d'argent au Responsable de la Conformité, dans le formulaire spécifié à cet effet. L'Agent responsable du Groupe AC doit reconnaître cette obligation légale et aider le membre du personnel à la remplir.
• Un membre du personnel qui formule ou a connaissance d'une suspicion de blanchiment d'argent ne doit en discuter avec aucune partie extérieure ni avec un autre membre du personnel, à moins qu'il ne soit directement impliqué dans l'affaire à l'origine de la suspicion.
• Aucun membre du personnel ne doit, à aucun moment, révéler une suspicion de blanchiment d'argent à la personne suspectée (y compris une partie extérieure). Si des circonstances surgissent qui pourraient causer des difficultés, le membre du personnel doit demander et suivre les instructions du Responsable de la Conformité.
• Aucune copie ni aucun enregistrement des rapports de suspicion de blanchiment d'argent ne doit être fait, sauf par le Responsable de la Conformité, qui gardera ces documents en lieu sûr, séparés des comptes des Utilisateurs de la Plateforme et d'autres répertoires d'informations du Groupe AC.

POLITIQUE ET PROCÉDURE DE DIVULGATION FORMELLE AUX AUTORITÉS

POLITIQUE

La politique du Groupe AC stipule que le Responsable de la Conformité reçoit et évalue les rapports de suspicion interne et décide si une divulgation formelle doit être faite aux autorités. Si tel est le cas, le Responsable de la Conformité procédera à la divulgation formelle au nom du Groupe AC, en utilisant le dispositif approprié.

CONTRÔLES ET PROCÉDURES

• Dès réception d'une déclaration de soupçon de blanchiment de capitaux émanant d'un membre du personnel, le Responsable de la Conformité en accuse réception par écrit, en faisant référence à la déclaration par sa date et son numéro de dossier unique, sans inclure le nom de la (des) personne(s) soupçonnée(s). Cet accusé de réception confirme au membre du personnel qu'il s'est acquitté de son obligation légale de déclaration.
• Le Responsable de la Conformité doit ouvrir et tenir à jour un registre sur l’avancement du rapport. Ce registre sera conservé en toute sécurité et ne fera pas partie du compte de l'Utilisateur de la Plateforme.
• Après avoir reçu un rapport, le Responsable de la Conformité doit recueillir toutes les informations pertinentes détenues au sein du Groupe AC et faire toutes les enquêtes nécessaires auprès des membres du personnel partout dans le Groupe AC, afin d'évaluer correctement le rapport. Le Responsable de la Conformité doit ensuite décider s'il pense personnellement qu'il existe des motifs raisonnables de suspicion, et prendre une décision concernant l'obligation du Groupe AC de faire une déclaration formelle aux autorités.
• Avant de faire effectivement une déclaration formelle aux autorités, le Responsable de la Conformité devra demander l'avis du dirigeant du Groupe AC. Ce dernier aura la décision finale concernant la déclaration formelle aux autorités.
• Tous les membres du personnel du Groupe AC devront répondre de manière exhaustive à toutes les demandes faites par le Responsable de la Conformité aux fins d'évaluer un rapport de suspicion. Les informations fournies au Responsable de la Conformité dans le cadre de ces demandes ne violent pas la confidentialité/le secret professionnel, et aucun membre du personnel ne doit retenir des informations pour ces raisons.
• Si une déclaration formelle aux autorités est requise, le Responsable de la Conformité doit la faire par les moyens appropriés.
• Le Responsable de la Conformité doit documenter dans le registre du rapport les raisons de décider de faire ou non une déclaration formelle.
• Le Responsable de la Conformité doit, si cela est approprié, informer l'auteur du rapport interne si une déclaration formelle a été faite ou non.
• Le Responsable de la Conformité doit informer tous les membres du personnel concernés, et seulement ceux-ci, afin de les protéger ainsi que le Groupe AC contre des infractions possibles liées au blanchiment d'argent dans le cadre d'activités connexes.
• Après une déclaration formelle, le Responsable de la Conformité doit prendre les mesures requises par les autorités en rapport avec la déclaration.

POLITIQUE ET PROCÉDURE DE BLOCAGE/CONTINUATION DU COMPTE ENREGISTRÉ SUR LA PLATEFORME SUITE À UN RAPPORT DE SUSPICION

POLITIQUE

La politique du Groupe AC stipule qu'à partir du moment où une suspicion de blanchiment d'argent survient, le compte enregistré sera bloqué. Ni les considérations commerciales ni la difficulté à répondre aux demandes des personnes enregistrées sur la Plateforme ne doivent prendre le pas sur les obligations légales du Groupe AC à cet égard.

CONTRÔLES ET PROCÉDURES

• Dès qu'un membre du personnel forme ou prend connaissance d'une suspicion de blanchiment d'argent, le compte enregistré sera bloqué.
• S'il existe une quelconque probabilité que le compte enregistré ait été bloqué, par exemple parce qu'une transaction prévue n'a pas été effectuée, le membre du personnel concerné doit contacter le Responsable de la Conformité pour obtenir des instructions sur la manière de traiter la question.
• À la réception d'un rapport de suspicion, le Responsable de la Conformité demande à l'auteur du rapport ainsi qu’à tout autre membre du personnel concerné de bloquer le compte nominatif à l'origine de la suspicion.
• Lorsque le compte enregistré a été bloqué, le Responsable de la Conformité doit évaluer le rapport de suspicion aussi rapidement que possible afin de décider s'il est nécessaire de faire une déclaration aux autorités.
• Si le Responsable de la Conformité décide qu'il n'y a pas de motifs raisonnables de soupçonner un blanchiment d'argent, il ou elle autorisera la continuation du compte enregistré de sa propre autorité.
• Si le Responsable de la Conformité décide qu'une déclaration doit être faite, il ou elle demandera l'autorisation de continuer au dirigeant du Groupe AC aussi rapidement que possible. Le dirigeant du Groupe AC aura la décision finale concernant la continuation du compte enregistré.

POLITIQUE ET PROCÉDURE DE FORMATION À LA LUTTE CONTRE LE BLANCHIMENT D'ARGENT (AML)

POLITIQUE

La politique du Groupe AC stipule que le recrutement de tout nouveau personnel inclura une évaluation, comme décrit dans la section 48(2) des Réglementations Européennes contre le Blanchiment d'Argent. (Source PDF directives européennes AML 2018). La politique du Groupe AC est que tous les membres du personnel qui gèrent les comptes enregistrés, ou qui ont accès aux comptes enregistrés, reçoivent une formation sur la lutte contre le blanchiment d'argent afin de s'assurer que leurs connaissances et leur compréhension sont d'un niveau approprié, ainsi qu'une formation continue au moins une fois par an pour maintenir la sensibilisation et s'assurer que les obligations légales du Groupe AC sont respectées. La politique du Groupe AC est que tous les membres du personnel qui gèrent les comptes enregistrés, ou qui ont accès aux données personnelles relatives à ces comptes, reçoivent une formation sur la loi relative à la protection des données afin de s'assurer que leurs connaissances et leur compréhension sont d'un niveau approprié, ainsi qu'une formation continue au moins une fois par an afin de maintenir la sensibilisation et de s'assurer que les obligations légales du Groupe AC sont respectées. Le Responsable de la Conformité, en coopération avec le responsable de la formation et le responsable de la protection des données du Groupe AC, s'assurera que la formation est mise à la disposition du personnel en fonction de son exposition au risque de blanchiment d'argent et de protection des données, et que des mesures sont prises pour vérifier et enregistrer que la formation a été suivie et que le personnel a atteint un niveau approprié de connaissance et de compréhension.Compte tenu de la gravité des obligations imposées à chaque individu par la Loi et les Règlements, et des sanctions possibles, le Responsable de la Conformité s'assurera que l'information sur ces obligations personnelles est disponible pour tous les membres du personnel. L'objectif de la formation est :

• Développer des réflexes AML,
• Sensibiliser chaque membre du personnel pour maintenir leurs réflexes AML,
• Mettre à jour les connaissances collectives et opérationnelles des risques liés à la lutte contre le blanchiment d'argent,
• Former les membres du personnel à détecter les cas suspects,
• Vérifier la bonne connaissance des procédures et des obligations qui en découlent.

La formation de tout nouveau membre du personnel fait partie de leur processus d'intégration, sous la responsabilité du responsable du contrôle interne. Le Responsable de la Conformité organise la session de formation. Les supports de formation et les feuilles de présence doivent être conservés pendant au moins 5 ans après le départ du collaborateur concerné.

CONTRÔLES ET PROCÉDURES

• Après la prise de fonction, l'évaluation du personnel selon la section 48(2) des Réglementations Européennes contre le Blanchiment d'Argent sera intégrée dans le processus d'évaluation régulière du personnel du Groupe AC.
• Le Responsable de la Conformité, en coopération avec l'Agent de formation du Groupe AC, étudiera d'autres méthodes, produits et services de formation en matière de lutte contre le blanchiment d'argent, afin de faire en sorte que le Responsable de la Conformité soit en mesure de proposer des services de formation de qualité.
• Une formation adaptée prendra en compte :
  • La nécessité d'atteindre un niveau de connaissance et de compréhension approprié au rôle de chaque individu dans le Groupe AC.
  • La nécessité de maintenir ce niveau par le biais d'une formation continue de remise à niveau.
  • L'aspect pratique de l'attribution de différents programmes à des membres du personnel ayant des rôles différents, en fonction des risques encourus.
  • le coût et l'efficacité en termes de temps des méthodes alternatives et des médias disponibles.
• Le programme de formation inclura des moyens de valider que chaque individu a atteint un niveau approprié de connaissance et de compréhension, que ce soit par le biais de tests formels, par le bias d’évaluations via des discussions informelles ou d'autres moyens.
• Une attention particulière sera accordée aux besoins de formation de la direction et de l'équipe de conformité.
• Le Responsable de la Conformité devra :
  • informer chaque membre du personnel du programme de formation qu'il doit suivre, ainsi que du calendrier de réalisation,
  • vérifier que chaque membre du personnel a complété le programme de formation qui lui a été assigné, en envoyant des relances à ceux qui ne l'ont pas complété dans les délais,
  • signaler au dirigeant de l'entreprise tout cas où des membres du personnel ne répondent pas aux relances et n'ont pas suivi la formation qui leur a été assignée ;
  • tenir un registre des formations suivies, y compris les résultats des tests ou autres évaluations démontrant que chaque individu a atteint un niveau de compétence approprié.
• À la fin d'un cycle de formation, le Responsable de la Conformité s'assurera de la continuité de la formation continue tout en prenant en compte :
  • l'efficacité du programme achevé,
  • la nécessité de tenir à jour les informations relatives à la formation en fonction des modifications apportées aux lois et aux réglementations.
• Le Responsable de la Conformité déterminera les besoins de formation liés à sa fonction et veillera à acquérir les connaissances et la compréhension nécessaires pour s'acquitter des obligations de sa fonction.

POLITIQUE ET PROCÉDURE DE CONTRÔLE ET DE GESTION DE LA CONFORMITÉ

POLITIQUE

La politique du Groupe AC est de surveiller sa conformité avec les exigences légales et réglementaires en matière de lutte contre le blanchiment d'argent (AML) et de réaliser un audit annuel indépendant de conformité à la loi sur le blanchiment d'argent (AML), dont les conclusions seront examinées et des recommandations appropriées mises en œuvre. Le dirigeant du Groupe AC fournira l'autorité et les ressources nécessaires à la mise en œuvre continue d'un régime de conformité AML.

CONTRÔLES ET PROCÉDURES

• Le Responsable de la Conformité surveillera en permanence tous les aspects des politiques et procédures AML du Groupe AC, ainsi que les évolutions et développements de l'environnement juridique et réglementaire susceptibles d'avoir un impact sur l'évaluation des risques à l'échelle du Groupe AC. Tout manquement à la conformité AML nécessitant une rectification urgente sera traité immédiatement par le MLRO, qui rapportera ces incidents au dirigeant du Groupe AC, le cas échéant, et demandera tout soutien nécessaire.
• Le Responsable de la Conformité facilitera et aidera l'auditeur indépendant à réaliser un audit annuel de la conformité du Groupe AC en matière de lutte contre le blanchiment d'argent. Ce rapport d’audit comprendra :
  • un résumé du profil de risque de blanchiment d'argent du Groupe AC et de ses vulnérabilités, ainsi que des informations sur les changements et évolutions,
  • un résumé de tout changement dans l'environnement réglementaire dans lequel le Groupe AC opère et des façons dont le Groupe AC est affecté,
  • un résumé des activités AML au sein du Groupe AC, y compris le nombre de rapports de suspicion internes reçus par le Responsable de la Conformité et le nombre de déclarations faites aux autorités,
  • les précisions sur les manquements à la conformité pour lesquels des mesures ont déjà été prises, ainsi que les rapports sur les résultats obtenus,
  • les précisions sur les manquements à la conformité pour lesquels des mesures doivent être prises, ainsi que les actions recommandées et le soutien de la direction requis
  • un exposé des plans de développement continu du régime de lutte contre le blanchiment d'argent, y compris les activités de formation et de sensibilisation destinées à l'ensemble du personnel concerné.
• Lorsque des actions de gestion sont nécessaires, le dirigeant du Groupe AC décidera des mesures appropriées à prendre.

RÉCLAMATION

Vous pouvez déposer une réclamation en utilisant le formulaire téléchargeable içi
Après l'avoir rempli, vous pouvez nous l'envoyer par courrier à l'adresse indiquée dans le formulaire ou en pièce jointe à l'adresse e-mail .
Nos services vous répondront à l'adresse e-mail fournie dans le formulaire dans un délai maximum de 7 jours ouvrables.

DAC7

La nouvelle réglementation européenne, communément appelée DAC7, exige que certaines plateformes numériques, y compris Xlovecam, fournissent à l'UE des informations sur les revenus générés par les vendeurs de services utilisant la Plateforme.
Xlovecam se conforme à la directive DAC7 de l'UE.

Loi européenne sur les services numériques (DSA)

Cette page contient des informations relatives à la loi sur les services numériques de l'UE (règlement (UE) 2022/2065 du Parlement européen et du Conseil du 19 octobre 2022 sur un marché unique des services numériques et modifiant la directive 2000/31/CE) (la DSA).

Point de contact désigné

Conformément aux articles 11 et 12 de la DSA, le Responsable de la Conformité a été désigné comme point de contact de Xlovecam pour toutes les communications concernant la DSA. Ces communications doivent être en anglais.