Idols Platform Use Conditions 16-07-2025
1. This document reflects the general terms and conditions applicable on the use of the Idols Platform by you as a Fan.
2. Fans are provided access to the Idols Platform provided that Fans act in accordance with these terms and conditions imposed by . By using the Idols Platform the Fans can purchase Content Access Services from the Creators registered on the Idols Platform.
3. The Dutch Central Bank has confirmed on February 25, 2021 that under PSD2 the activities of ACW BV fall outside the scope of the Financial Supervision Act of the Netherlands (Wet op het Financieel Toezicht) on the basis of article 1:5a, paragraph 2, section K of this Act.
Introduction
If you are a visitor of the Idols Platform or a purchaser of the Content Access Services offered by the Creator on the Idols Platform as exploited by  (hereinafter referred to as Fan or you), you must consult these Idols Platform Use Conditions.These Idols Platform Use Conditions describe the terms and rules applicable when the Fan visits this Idols Platform and when he purchases Content Access Services from the Creators registered on the Idols Platform.
The Idols Platform Use Conditions constitute all the rules of use of the Idols Platform and govern the relationship between on the one hand you as a Fan visiting the Idols Platform and/or as a customer of Content Access Services offered by the Creators on the Idols Platform and on the other hand the , as a technical Platform. These Idols Platform Use Conditions do not apply to the Content Access Services offered by the Creators to Fans. does not participate in the offer, sale and delivery of Content Access Services offered by the Creator. If you purchase Content Access Services from a Creator, an agreement will come in place between you and the Creator. will not be part to this agreement. Before you enter the Idols Platform, you must read carefully and accept these Idols Platform Use Conditions in whole, including the documents and other regulations that are part of it for reference. If you do not wish to accept these Idols Platform Use Conditions or if you do not understand the language used, please leave the Platform.
Warning

You realize that in using the Idols Platform, you may be exposed to potential risks like emotional attachment experiencing an illusion of genuine personal connection with the Creator which may affect your expectations and perceptions of intimacy in personal relationships and may lead to increased feelings of loneliness or isolation as well as financial consequences as the purchase of the Content Access Services can lead to excessive financial expenditure which may impact your ability to meet essential financial obligations. If you notice any of these patterns developing you should consider strict time and spending limits.
1. General
1.1. By effectively using the Idols Platform, you are deemed to have accepted these Idols Platform Use Conditions.
1.2. If you have any questions regarding these Idols Platform Use Conditions you can consult the FAQ section (frequently asked questions) or contact via the contact form that you will find on the Idols Platform.1.3. reserves the right to modify these Idols Platform Use Conditions. will inform the Fan by placing the new modified Idols Platform Use Conditions on the Idols Platform. The changes take effect on the date specified in the notification. If the Fan does not accept the modifications, the relationship between you as a Fan using the Idols Platform exploited by and will end, by the effect of the law.
1.4 These Idols Platform Use Conditions supersede all prior conditions applicable between ACW BV and the Fan with respect to the E-Wallet.
1.5. The Idols Platform Use Conditions take effect on the date on which the Fan has registered and has accepted the Idols Platform Use Conditions (effective date).
2. Definitions
2.1 ACW BV: refers to registered with the Chamber of Commerce under number 52306054 with its offices at Beursplein 37, 3011 AA, Rotterdam.
2.2 AC Group: companies which are directly and indirectly held by AC Media Connect BV.
2.2 AC Media Connect BV: a company registered in the commercial registry under number 6863636628, having its offices at Beursplein 37, 3011 AA, Rotterdam.
2.3 Adult: a person who is of age of majority in its country of residence.
2.4 Content: any material uploaded on the Idols Platform by the Creator in his/her Creator's Account, including any photos, videos, audio (for example, music and other sounds), data, text (including comments and hashtags), metadata, images, interactive features, emojis, GIFs, memes, and any other material.
2.5 Content Access Services: services by the Creator to the Fan whereby the Fan is granted access via the Idols Platform to the Content of the Creator consisting of electronic services or offline services with respect to the access to non life content against a Content Access Fee.
2.6 Content Access Fee: the fee the Fan pays to the Creator for his/her access to the Content of the Creator in any of the following ways in the form of a Subscription and/or in the form of payment per view.
2.7 Creator: means a person who has set up an Creators Account with the Idols Platform to post Content with the purpose to getting Fans to follow the Creator and to view the Content. The Creator may also be an agency which has registered himself on the Idols Platform to provide Content Access Services.

2.8 Creator's Name: the name under which the Creator is registered. Also the name that, in combination with the personal password, gives access to the Creator Account.
2.9 Creator Account: the Creator's personal registration on the Idols Platform containing the personal information of the Creator (Creator's Profile and the Creator's Name) as well as the Content uploaded by this Creator on his account.
2.10 Creator's Profile: the full personal and physical description of the Creator.
2.11 E-Wallet: virtual credit balance registered by ACW BV upon receipt of funds from the Fan. The Fan's E-Wallet is stored in the systems of ACW BV. The E-Wallet is not an account but a virtual balance.
2.12 Financing Transaction: the transaction in which the Fan deposits credits into his/her virtual balance (E-Wallet).
2.13 Fan: Fan: a person who follows a Creator and can be granted access to the Creator’s Content by purchasing Content Access Services from the Creator via a Website connected to the Idols Platform and who uses the E-Wallet provided by ACW BV in order to make the discharge payment for the Content Access Services Fee.
2.14 Fan Account: the Fan's personal registration on the Idols Platform.
2.15 Fan Information: all the information that you place yourself as a Fan on the Idols Platform or in your Fan Account, including registration data, feedback and all other messages.
2.16 Fan Payment: means any and all payments made by a Fan to a Creator in connection with a the provision of the Content Access Services rendered by the Creator to the Fan.

2.17 Idols Platform: a technical exploited by that enables the Creator to provide the Content Access Services to the Fans and enables the Fans to purchase  the Content Access Services  from the Creator
2.18 General Idols Platform Services: the services provided to the Creator for the use of the Idols Platform  in return for payment, which services are performed by us whereby we may use third parties (internal or external).   
2.19 Idols Platform Service Fees: the fees charged to the Creator for the General Idols Platform Services.
2.20 General Idols Platform Services Agreement: the general terms & conditions that apply to the relationship between the Creator and us in relation to the provision of the General Idols Platform Services to the Creators.

2.20a Idols E-Wallet Use Conditions: the general terms and conditions imposed by ACW BV applicable on the use of the E-Wallet provided by ACW BV to Fans.
2.21 : refers to ., registered with the Chamber of Commerce under number 122760, with its offices at Perseusweg 40 Willemstad, Curaçao, which company exploits the Idols Platform.

2.22 Payment Day: the 1st or 16th day of each calendar month. If this day falls on a Saturday, Sunday or public holiday, the Payment Day will be postponed to the next following days.
2.23 Payment Instruction: the authorization the Fan gives ACW BV to deduct the payment from the virtual credit balance in the Fan's E-Wallet for the Content Access Services purchased from the Creator; these credits are automatically and instantly credited to the Creator Payment Account.
2.24 Payment Service: a service provided by ACW BV to the Creator by crediting the Creator Payment Account, upon the deduction of a virtual credit balance held by the Fan (E-Wallet), for the discharge payment of Content Access Services the Creator has sold to the Fan.
2.25 Payment Service Agreement: the agreement as concluded by ACW BV and the Creator on the basis of which ACW BV renders Payment Service to the Creator. 
2.26 Payment Service Fee: the fee that ACW BV charges to the Creators for the Payment Service.
2.27 Payment Transaction: the transaction in which ACW BV transfers the credits held in the Creator's Payment Account into the bank account of the Creator.
2.28 Pay-Per-Media Content: Content that can only be accessed after paying a specified amount and of which the access does not fall under (a) Suscription(s).
2.26 Policy Rules: documents prepared by the AC Group and published on the Idols Platform containing mandatory or non-mandatory rules which apply to the relationship between the Creator and any member of the AC Group as a result of any agreement concluded between the two including but not limited to Privacy/ GDPR rules, Code of Conduct, KYC rules and AML rules.
2.27 Subscription: a Fan's binding agreement with the Creator to obtain access for a specific period of time to certain Content specified by the Creator in exchange for authorized automatic renewal payments.
2.27 Third Party: any party except the Fan and and all companies who have the same direct and indirect shareholders as .
2.29 Transaction Fees: the costs associated with the Payment Transaction.
2.30 Website: a website linked to the technical Idols Platform of .
3. Fan Requirements

3.1. The Fan must be an Adult. The Idols Platform may install a age verification system (go.cam) in order to check whether the Fan meets the requirement of being an Adult.
3.2. The Fan Account is non assignable or transferable, shall be strictly personal and must not be transferred to or used by any third party.
3.3 The Fan cannot be a person whose Fan Account has been
temporarily or permanently suspended for legal reasons. 

1. Registration
   4.1. To be able to register, the Fan must choose a Fan name and a password.4.2. The Fan is personally responsible for the use he makes of his Fan name and password.
   4.3. The Fan must take all necessary steps to protect his password.4.4. The Idols Platform Use Conditions take effect on the date on which the Fan has registered and has accepted the Idols Platform Use Conditions (effective date).
   4.5. Registration as a Fan is completely free of charges.
   4.6. Creating a Fan Account for a third party shall be prohibited.

2. The Idols Platform is only a technical Platform
   5.1. The Idols Platform is only a technical allowing the Creator to provide the Content Access Services to the Fan and the Fan to purchase the Content Access Services from the Creator. The commission agent regime as mentioned in article 28 of the VAT Directive 2006/112 jo. article 9bis of the VAT Implementing Regulation No 1042/2013 does not affect the foregoing. 5.2. does not control the Content Access Services offered by the Creator and does not intervene in the Content Access Services offered by the Creator. only monitors if any forbidden activities take place when the Creator uploads its Content on the Idols Platform and/or sells its Content Access Services to the Fan and/or when the Fan purchases the Content Access Services from the Creator.
   5.3. , who is exploiting the Idols Platform, only acts as a host. hosts content and information that is placed by the Creator in his account, the Content Access Services offered by the Creator and the Fan Information. 5.4. does not in any way verify the quality, safety or legality of the Content Access Services offered, the Creator's competence to offer Content Access Services and the Fan's ability to purchase Content Access Services. therefore does not guarantee the quality, safety or legality of the Content Access Services offered, the Creator's competence to offer Content Access Services and the Fan's ability to purchase Content Access Services.
   5.5 does not guarantee that the Creator will actually provide the Content Access Services offered.
   5.7 The Fan may obtain from the Creator paid Content Access Services and also free Content Access Services. The Fan and the Creator will mutually agree upon this.
   5.8 With respect to the payment by the Fan to the Creator for the purchase of the Content Access Services, ACW BV, which is a related company of , offers the possibility for the Fan to make discharge payments to the Creators by making use of a so-called E-Wallet. The relationship between ACW BV and the Fan is governed by the General Conditions E-Wallet.
   5.9 Under no circumstances is a party to the offer, sale and/or delivery of Content Access Services offered by the Creator. Using the E-Wallet offered by ACW BV to the Fan to pay for the Creator does not change the above nor does the commission agent regime as mentioned in article 28 of the VAT Directive 2006/112 jo. article 9bis of the VAT Implementing Regulation No 1042/2013.
   
   5.10 is not responsible to the Fan if the Fan suffer any loss or damage as a result of the Fan accessing or viewing this the Idols Platform in a way that places the Fan in breach of any contract the Fan has with a Third Party (for example, your employment contract) or in breach of any law.
   5.11 on the one hand, and the Fan on the other, are independent parties. Each of them acts in his own name and on his own behalf. These Idols Platform Use Conditions are not intended to establish / create an agency, agency agreement, corporation, joint venture or any other form of cooperation or to establish an employer or franchisor relationship.

3. Content Access Services
   6.1 The Fan must ensure for himself that he has the ability to purchase the Content Access Services offered by the Creator under the applicable law in his country of origin or in his country of residence.6.2. It cannot be guaranteed that the Content Access Services offered will be harmless for the Fan, for third parties and/or for their property.
   6.3. The Fan is considered to purchase the Content Access Services as a private person and not as an entrepreneur for VAT purposes unless the Fan informs otherwise and provides all information to necessary for to meet the VAT obligations in this situation.

4. Content Access Services Fee
   7.1. The Content Access Services Fee due for the Content Access Services of a Creator is determined by the Creator himself and is published in his Creator’s Account. In this respect the Creator determines and mentions in his Creator’s Account the price and the conditions of the Subscription(s) and the provision of the Content Access Services falling such Subscription(s) as well as the price and the conditions for Pay-Per-Media Content.
   7.2 Except for free-trial Subscriptions, all Subscriptions will automatically renew at the end of the relevant Subscription period selected, except if your payment card is declined to load the E-wallet, the Subscription price has increased, or you have turned off the “Auto-Renew” switch located on the relevant Creator’s Account or in your User Account settings. This means that if you want to stop your Subscription with a certain Creator and stop paying continuing Subscription charges, you will need to turn off “Auto- Renew.” If you cancel a Subscription, you will continue to have access to the relevant Creator’s Content until the end of the current-Subscription period, after which no further payments will be taken from your payment card for Subscriptions with that Creator and you will no longer be able to view the relevant Creator’s Content. If we suspend your account for breach of the User Conditions, any payments that would otherwise have fallen due during that suspension will also be suspended.
   7.3 You may provide a bonus to the Creators through the Platform. You acknowledge the following about providing a bonus:
   a. Providing a bonus is not required to use the Idols Platform.
   b. Providing a bonus is at your option and risk.
   d. Providing a bonus is voluntary gratuity and must not be given in exchange for specific services. Promising to provide a bonus in exchange for performing any specific act is prohibited. This conduct will result in an immediate and lifetime ban from the Idols Platform.
   e. It is strictly prohibited to offer, request or imply any form of sexual or erotic act, including but not limited to custom explicit content, in exchange for a bonus.
   f. Bonuses are chargeable when made. We will not return a bonus made from your account except in situations that we consider, in our sole discretion, to be extraordinary.

5. Information and actions of the Fan
   
   8.1. The Fan is solely responsible for the Fan Information as well as for his actions on the Idols Platform.8.2. The Fan Information as well as all the acts of the Fan cannot:a. be inaccurate, incorrect or misleading;b. be insulting, threatening, damaging, slanderous;c. infringe copyright, privacy rights or other rights;d. violate the law and/or any other regulation;e. contravene public order and / or morality;f. be obscene, indecent or contain child pornography;g. incur the liability of and/or cause (in whole or in part) that cannot exploit the Platform;h. cause 's Idols Platform to be broken, damaged or less efficiently operated, or have the effect that the Idols Idols Platform is affected in such a way that its effectiveness or functionality is affected in any way.
   8.3 The access and use of the Idols Platform by the Fan are for his personal use only and not for any commercial use i.e resell/auction the content to a third party other than the fan himself in order to achieve economic profits. In this respect the Fan is not allowed to reproduce, distribute, resell, modify, create derivative works of, publicly display, publicly perform, republish, download, store, print, or transmit any of the Content except in the following situations:
   a. the printing and downloading of one copy of the Content which copy may only be used for the Fan’s own personal and non commercial use and which copy may not be further reproduced, published or distributed;
   b. viewing or downloading (where enabled) any Content to which the Fan has properly gained access solely for his personal and non commercial use and not for further reproduction, publication, or distribution.
   8.4 The Fan is notified that parental control protections (including computer hardware, software, or services) are commercially available that may help in limiting access to material that is harmful to minors. The Fan may find information about providers of these protections on the Internet by searching “parental control protection” or similar terms.

6. Privacy and personal data.
   9.1. , who is exploiting the Idols Platform, only acts as a host, allowing the Creator to provide Content Access Services and the Fan to purchase Content Access Services. As a result, it is recommended not to publish personal information (e.g. name, address, telephone number, email address, social network account).
   9.2. Information about 's data protection is mentioned in the Privacy Statement of Fans. In particular, it explains how processes the Fan's personal data and how the Fan's privacy is respected when purchasing the Content Access Services.9.3. The Fan is personally responsible for the confidentiality of the corresponding identifiers to his Fan account and must himself take all reasonable measures to maintain the confidentiality of this information.
   9.4. will inform the Fan in the event that his Fan Account is suspended. will reenable Fan Account credentials as soon as possible and after the causes of the suspension have been resolved.

7. Fraud/AML/ abuse
   10.1. will, in the event of suspected fraud, prohibited transactions or money laundering, carry out an identity check which may be performed by a Third Party. Failure by the Fan to cooperate with an identity check may result in the immediate suspension or termination of the relationship between the Fan and . 10.2. In the event of suspected fraud, prohibited transactions or money laundering, or not complying with the Idols Platform Use Conditions, the Fan is responsible for all losses suffered by as a result of / or in connection with these actions.

8. Miscellaneouss
   11.1. In case there will be any payment obligation from the Fan towards under these Idols Platform Use Conditions, in addition to all other legal rights and remedies available towards the Fan by , the amount at that moment remaining in the E-Wallet offered by ACW BV for the payment of the Creators, will serve as (partial) payment of such obligation.11.2. cannot be held responsible towards the Fan or a Third Party for any loss incurred by the Fan due to imposed transaction limits or other recoveries.

9. Litigation
   12.1. The Fan accepts and acknowledges that is not a party and therefore cannot be held responsible for any dispute between the Fan and the Creator.12.2. Claims or disputes arising from these Idols Platform Use Conditions must first be reported to online support.

10. Warranties
    13.1. The Fan guarantees that he is an Adult and that he has reached at least the legal age of use of the Idols Platform.13.2. The Fan guarantees that he will comply with all laws, regulations and regulations applicable to the purchase of Content Access Services by the Creators registered on the Idols Platform.13.3. The Fan will not (attempt to) initiate, or take advantage of, fraud, prohibited transactions or money laundering, the violation of these Idols Platform Use Conditions or a violation of the law or be in violation of applicable laws and regulations.13.4. The Fan is obliged to pay the taxes, fees and commissions that may arise from the use of the Idols Platform .

11. Exclusion of guarantees
    14.1. does not warrant that the access to the Idols Platform, the operation of the servers and the Content Access Services of the Creator will be permanent, uninterrupted, fast / punctual, secure or infallible.14.2. To the fullest extent permitted by law, excludes all warranties, conditions or other terms, legal or implicit, quality or speed / punctuality in relation to the use of the Idols Platform by the Fan.14.3. does not warrant that the use of the Idols Platform offered by will always meet all Fan requirements or will be permanent, secure, virus free and infallible.

12. Violation of the Idols Platform Use Conditions
    15.1. Without prejudice to the other means available to , has the right to immediately send the Fan a warning, to temporarily suspend or for an indefinite period the Fan's Account, to close the Fan's Account, to refuse to the Fan access to the use of the Idols Platform when:a. the Fan does not respect the Idols Platform Use Conditions or the documents by integral part by reference; orb. when it proves impossible for to check the accuracy of the information provided by the Fan; orc. is of the opinion that the Fan is guilty of fraudulent activity, fraud, prohibited transactions or money laundering or is involved in, or in any way connected with, such activities; ord. believes that the Fan, by its actions, causes or may cause damage to .
    15.2 In case of violation of article 8.3, not only article 15.1 applies but the Fan is also obliged to - at the option of - return and/or destroy any copies/downloads of the Content the Fan has made.

13. Limitation of liability of
    16.1. Content Access Services offered and purchased on 's Platform are not endorsed by . The Fan is solely responsible for the legality of his actions. declines any responsibility with regard to any dangerousness or defectiveness of the Content Access Services offered on the Idols Platform that may be harmful to physical or mental health.16.2. In no event shall be liable for any direct or indirect (consequential) damages, including:* any loss or falsification of data;* any loss of profit (suffered directly or indirectly);* any loss as a result of cybercrime;* any loss of turnover;* any loss of reputation;* any loss of opportunity;* any indirect, incidental, or other damages, regardless of whether the loss or damage is attributable to any changes made by to the Idols Platform or due to temporary or permanent interruption of the Idols Platform, and regardless of whether it is due to negligence or any other cause attributable to .16.3. 's liability to the Fan whatever the circumstances is limited, in any event, to the aggregate of the amounts that the Fan has paid to the Creator(s) as a fee for the Content Access Services in the six months preceding the legal act giving rise to the responsibility, the whole with a maximum of 150 €.

14. Compensation
    17.1. The Fan agrees to indemnify and hold harmless against any claim or claim whatsoever including reasonable attorney's fees from any Third Party that is attributable to or arising from the breach of this contract of use or documents by integral part by reference, a violation of the law or the regulation or an infringement of the rights of a Third Party by the Fan.17.2. When the Fan has a right or a claim on the Creator or is in dispute with the latter following the use of the Idols Platform, the Fan has no right of recourse against and the Fan guarantees against any claim, seeking liability, damages, losses, costs and compensation, including legal costs, known or unknown, in connection with such a claim or such litigation.

15. Announcements and notifications
    18.1. Statements, notices and other announcements to the Fan may be made by email, publications on the Idols Idols Platform or by any other reasonable means.18.2. In this respect the email address will be used which the Fan has provided to during the registration process.

16. Policy rules
    19.1. reserves the right to introduce policy rules to supplement or amend the conditions and / or to clarify the applicable provisions. The policy rules are an integral part of these Idols Platform Use Conditions.19.2. can modify the policy rules. Important changes will be published on the Idols Platform.19.3. The policy rules to which it is referred, and which form part of these Idols Platform Use Conditions are: 's privacy policy, GDPR policy as included in the cookie policy and the Fans Code of Conduct.

17. Termination of the relationship with
    20.1. The Idols Platform Use Conditions apply until the relationship between and the Fan is terminated as described below.20.2. If the Fan wishes to terminate the relationship with , he can do so immediately and free of charge by closing his Fan account.20.3. may terminate the relationship with the Fan at any time without notice when: a. the Fan has violated an essential provision of the Idols Platform Use Conditions or clearly shows, by the way he acts, that he does not intend or is unable to comply with the essential provisions of the Idols Platform Use Conditions; or b. is obligated by law.20.4. The termination of the relationship between and the Fan does not affect the rights, obligations and responsibilities arising from the law which governed the relationship between the Fan and .

18. Governing Law
    21.1. The law of Curaçao is applicable to the relationship between and the Fan. Any dispute that may arise between the Fan and , resulting from these Idols Platform Use Conditions or any other agreement or any other action in connection with these Idols Platform Use Conditions will be settled by the Court of Willemstad, Curaçao, except to the extent that binding rules of jurisdiction shall apply.21.2. In the event of contradiction, whatever it may be, between the English version and a version in another language of the present contract of use, the English version prevails.21.3. The court in Willemstad, Curaçao has exclusive jurisdiction in case of litigation.

19. Other
    22.1. The Fan acknowledges that the rights and obligations arising from these Idols Platform Use Conditions and all other documents that apply by reference, may be freely and automatically transferred by in the event of a merger, demerger or redemption or any other form of restructuring.22.2. The titles of the different sections of these Idols Platform Use Conditions are purely indicative and do not necessarily indicate precisely the content of the articles to which they refer.22.3. If fails to act as a result of not complying by the Fan or by third parties of these Idols Platform Use Conditions, does not automatically waive the right to act in the face of subsequent or similar violations.22.4. If does not exercise or enforce a legal right or remedy set forth in these Idols Platform Use Conditions (or to which is entitled in accordance with applicable law), that choice shall not be considered to constitute a waiver of a right on the part of . Nor can that choice be regarded as a waiver of a right to act in relation to subsequent or similar violations. can and still has the right to exercise its rights or to implement the remedies.22.5. The provisions of the articles bearing the titles: "8. Information and actions of the Fan", "13. Warranties", "16. “Limitation of liability of ”, 18. Announcements and notifications", "21. Governing law" and "22. Other" and other provisions and charges thereunder continue to apply after the termination of the relationship between and the Fan.22.6. These Idols Platform Use Conditions together with the documents that form part thereof by reference and the policy rules followed govern the entire relationship between the Fan and .

20. Data Privacy Notice
    Your personal data is collected and processed for identity verification and platform compliance purposes, in accordance with the Privacy Policy available on the Idols Platform.

Code of Conduct of the AC Group for Users dated 13-07-2022

For buying the services from the Service Providers, who are registered on the platform of Shoshoro NV (the Platform) (the Services), the Users need to open an Users Account on the Platform and in this respect they need to comply with this Code of Conduct. The Service Providers (Studios and (Independent) Performers registered on the Platform are hereinafter referred to as the Service Providers.

In addition to the Code of Conduct (also referred to as: “Code”), Users are required to comply with the Users Conditions. Nothing in this Code of Conduct shall be deemed to amend, limit or otherwise impact any other obligations the User may have to Shoshoro NV (whether such obligation is written or otherwise).

Shoshoro NV will discontinue the relationship with any User who violates the Code or the law.

The Code is comprised of 3 sections. Section Sections A outlines standards for buying the Services from the Service Providers registered on the Platform. Section B adds standards relating to business ethics and Section C contains additional provisions.

A. BUYING SERVICES FROM THE SERVICE PROVIDERS REGISTERED ON THE PLATFORM

In buying the services from the Service Providers , the Users are committed to uphold the human rights as understood by the international community and proclaimed under the Universal Declaration of Human Rights and the International Labour Organization's core conventions.

1. Free Choice

When buying the Services from the Service Providers, the Users will comply with the rule that all Service Providers have to provide the Services via the Platform voluntarily.

2. Child Labour/Abuse Avoidance

When buying the Services from the Service Providers, the Users will comply with the rule that child labour shall not be used under any circumstances. The presence of a child with the User and/or showing content of a child to the Service Provider when buying the Services from the Service Providers shall not take place under any circumstances.
The term "child" refers to any person under the age of 18 or 21 according to the applicable local laws.

3. Non-Discrimination

In buying the Services from the Service Providers registered on the Platform, the Users must maintain an attitude free of harassment and unlawful discrimination.

4. No threat to public or personal safety

In buying the Services from the Service Providers registered on the Platform, the User must maintain an attitude free of threats, violence and calls to violence. Showing weapons and/or drugs or content thereof when buying the Services from the Service Provider, should not take place.

B. ETHICS

Shoshoro NV requires the highest standards of integrity in all interactions between Shoshoro NV and the Users and in all business interactions between the Users and the Service Providers.

1. Business Integrity

In buying the Services from the Service Providers any and all forms of corruption, extortion and embezzlement are strictly prohibited.

2. No Improper Advantage

Users are prohibited to use their User Account as an item of value in providing, promising to provide, or offering to provide any item of value, directly or indirectly, to any government or public international organization officials, political parties.

3. Disclosure of Information

Users should not disclose information regarding business activities, structure, financial situation and performance, relating to Shoshoro NV, to any other party. Users shall act in accordance with applicable regulations and prevailing industry practices in this area.

4. Intellectual Property, Confidentiality, and Data Privacy

Users are prohibited from using any Shoshoro NV or third party patented technology, copyrighted materials, or other intellectual property or confidential information without written permission. Users are further prohibited from transferring, publishing, disclosing, or using Shoshoro NV's confidential information other than as necessary in the ordinary course of business or as authorized by Shoshoro NV.

5. Data Privacy Laws and Regulations

Users are required to abide by applicable data privacy laws and regulations.

6. Fair Business

In buying the Services from the Service Providers, Users shall maintain all standards of fair business.

C. ADDITIONAL PROVISIONS

1. Conflicts of Interest

Users must be free to act with total objectivity in their relationship with Shoshoro NV, and thus, must avoid conflicts of interest.

2. Regulatory Officials

Users have to be honest in discussions with regulatory agency representatives and government officials and cooperate with Shoshoro NV representatives in any internal or external investigations or audits of Users' relationship involving or related to Shoshoro NV.

3. Contacts

Users shall inform the Shoshoro NV online support if any situation develops that causes the User to act in violation of this Code. Users should promptly contact Shoshoro NV and work together in resolving the compliance concern. The SNV online support is available 24/7.

Idols E-Wallet Use Conditions (14-07-2025)

1. This document reflects the general terms and conditions applicable on the use of the E-Wallet provided by ACW BV to Fans.
2. ACW BV provides an E-Wallet to Fans which allowing the Fans to exchange money for virtual credits in their E-wallet. Fans may only spend these credits for purchasing services offered on platforms exploited by the AC Group.
3. The Dutch Central Bank has confirmed on February 25, 2021 that under PSD2 the activities of ACW BV fall outside the scope of the Financial Supervision Act of the Netherlands (Wet op het Financieel Toezicht) on the basis of article 1:5a, paragraph 2, section K of this Act.
   

Introduction
If You are a Fan who uses the E-Wallet (hereinafter referred to as Fan) offered by  ACW BV serving to make discharge payments to the Creators who offer and sell their Content Access Services on the Idols Platform as exploited by  (hereinafter: referred to as Idols Platform and respectively), you must consult these Idols E-Wallet Use Conditions for the use of the E-Wallet (hereinafter: Idols E-Wallet Use Conditions).These Idols E-Wallet Use Conditions describe the terms and rules applicable when the Fan uses the E-Wallet as registered and stored by ACW BV to make discharge payments to the Creators for the purchase of the Content Access Services offered and sold to him by the Creators registered on the Idols Platform. A Fan can only apply for the use of the E-Wallet after he has opened a Fan Account on the Idols Idols Platform.The Idols E-Wallet Use Conditions constitute all the rules of use of the E-Wallet and govern the relationship between you as a user of the E-Wallet on the one hand and ACW BV as the provider of the E-Wallet on the other hand. These Idols E-Wallet Use Conditions do not apply to the Content Access Services sold by the Creators to Fans for which the E-Wallet is used as a payment method. ACW BV does not participate in the offer, sale and delivery of Content Access Services offered by the Creator. If you purchase Content Access Services from a Creator, an agreement will come in place between you and the Creator, ACW BV will not be part to this agreement.

1. General 1.1. These Idols E-Wallet Use Conditions supersede all prior conditions applicable between ACW BV and the Fan with respect to the E-Wallet.1.2. By effectively using the E-Wallet, you are deemed to have accepted these Idols E-Wallet Use Conditions.1.3. If you have any questions regarding these Idols E-Wallet Use Conditions you can consult the FAQ section (frequently asked questions) or contact ACW BV via the contact form that you will find on the Idols Idols Platform.1.4. ACW BV reserves the right to modify these Idols E-Wallet Use Conditions. ACW BV will inform the Fan by placing the new modified Idols E-Wallet Use Conditions on the Idols Idols Platform. The changes take effect on the date specified in the notification If the Fan does not accept the modifications, the relationship between you as a Fan of the E-Wallet and ACW BV will end, by the effect of the law.1.5. The Idols E-Wallet Use Conditions take effect on the date on which the Fan has registered and has accepted the Idols E-Wallet Use Conditions (effective date).
2. Definitions 2.1 ACW BV: refers to registered with the Chamber of Commerce under number 52306054 with its offices at Beursplein 37, 3011 AA, Rotterdam. 2.2 AC Group: companies which are directly and indirectly held by the same shareholders. 2.3 AC Media Connect BV: a company registered in the commercial registry under number 6863636628, having its offices at Beursplein 37, 3011 AA, Rotterdam. 2.4 Adult: a person who is of age of majority in its country of residence. 2.5 Content: any material uploaded on the Idols Platform by the Creator in his/her Creator's Account, including any photos, videos, audio (for example, music and other sounds), data, text (including comments and hashtags), metadata, images, interactive features, emojis, GIFs, memes, and any other material. 2.6 Content Access Services: services by the Creator to the Fan whereby the Fan is granted access via the Idols Platform to the Content of the Creator consisting of electronic services or offline services with respect to the access to non live content against a Content Access Fee. 2.7 Content Access Fee: the fee the Fan pays to the Creator for his/her access to the Content of the Creator in any of the following ways in the form a Subscription and/or in the form of payment per view. 2.8 Creator: means a person who has set up an Creators Account with the Idols Platform to post Content with the purpose to getting Fans to follow the Creator and to view the Content. The Creator may also be an agency which has registered himself on the Idols Platform to provide Content Access Services. 2.9 Creator's Name: the name under which the Creator is registered. Also the name that, in combination with the personal password, gives access to the Creator Account. 2.10 Creator Account: the Creator's personal registration on the Idols Platform containing the personal information of the Creator (Creator's Profile and the Creator's Name) as well as the Content uploaded by this Creator on his account. 2.11 Creator's Profile: the full personal and physical description of the Creator. 2.12 E-Wallet: virtual credit balance registered by ACW BV upon receipt of funds from the Fan. The Fan's E-Wallet is stored in the systems of ACW BV. The E-Wallet is not an account but a virtual balance. 2.13 Financing Transaction: the transaction in which the Fan deposits credits into his/her virtual balance (E-Wallet). 2.13a Fan: a person who follows a Creator and can be granted access to the Creator’s Content by purchasing Content Access Services from the Creator via a Website connected to the Idols Platform and who uses the E-Wallet provided by ACW BV in order to make the discharge payment for the Content Access Services Fee. 2.14 Fan Account: the Fan's personal registration on the Idols Platform. 2.15 Fan Information: all the information that you place yourself as a Fan on the Idols Platform or on your Fan Account, including registration data, feedback and all other messages. 2.16 Fan Payment: means any and all payments made by a Fan to a Creator in connection with a the provision of the Content Access Services rendered by the Creator to the Fan.
   2.17 Idols Platform: a technical exploited by that enables the Creator to provide the Content Access Services to the Fans and enables the Fans to purchase  the Content Access Services  from the Creator 2.18 Idols Platform Services: the services provided to the Creator for the use of the Idols Platform  in return for payment, which services are performed by us whereby we may use third parties (internal or external).    2.19 Idols Platform Service Fees: the fees charged to the Creator for the Idols Platform Services. 2.20 Idols Platform Services Agreement: the general terms & conditions that apply to the relationship between the Creator and us in relation to the provision of the Idols Platform Services to the Creators.
   2.20a Idols Platform Use Conditions: the general terms and conditions imposed by applicable on the use of the Idols Platform by you as a Fan. 2.21 refers to NV, registered with the Chamber of Commerce under number 122760, with its offices at Perseusweg 40 Willemstad, Curaçao and to the companies and partners affiliated with NV which company exploits the Idols Platform. 2.22 Payment Day: the 1st or 16th day of each calendar month. If this day falls on a Saturday, Sunday or public holiday, the Payment Day will be postponed to the next following days. 2.23 Payment Instruction: the authorization the Fan gives ACW BV to deduct the payment from the virtual credit balance in the Fan's E-Wallet for the Content Access Services purchased from the Creator; these credits are automatically and instantly credited to the Creator Payment Account. 2.24 Payment Service: a service provided by ACW BV to the Creator by crediting the Creator Payment Account, upon the deduction of a virtual credit balance held by the Fan (E-Wallet), for the discharge payment of Content Access Services the Creator has sold to the Fan. 2.25 Payment Service Agreement: the agreement as concluded by ACW BV and the Creator on the basis of which ACW BV renders Payment Service to the Creator.  2.26 Payment Service Fee: the fee that ACW BV charges to the Creators for the Payment Service. 2.27 Payment Transaction: the transaction in which ACW BV transfers the credits held in the Creator's Payment Account into the bank account of the Creator. 2.28 Pay-Per-Media Content: Content that can only be accessed after paying a specified amount and of which the access does not fall under (a) Suscription(s). 2.29 Policy Rules: documents prepared by the AC Group and published on the Idols Platform containing mandatory or non-mandatory rules which apply to the relationship between the Creator and any member of the AC Group as a result of any agreement concluded between the two including but not limited to Privacy/ GDPR rules, Code of Conduct, KYC rules and AML rules. 2.30 Subscription: a Fan's binding agreement with the Creator to obtain access for a specific period of time to certain Content specified by the Creator in exchange for authorised automatic renewal payments. 2.31 Third Party: any party except the Fan and and all companies who have the same direct and indirect shareholders as . 2.32 Transaction Fees: the costs associated with the Payment Transaction. 2.33 Website: a website linked to the technical Idols Platform of . 2.34 Single Payment: a payment method whereby the User places funds in his E-Wallet with a one-time payment which takes place after the User has ordered this payment with his payment provider. 2.35 Recurring Payment: a payment method whereby the User authorizes an automatic monthly withdrawal of funds with his Registered Payment Method to fund their E-Wallet. This payment method is optional and must be activated voluntarily by the User through his account on the Idols Platform. For this payment method only a credit card or debit card can be used. 2.36 Registered Payment Method: the payment method registered by the User in his User Account for placing funds in the E-Wallet.
3. Fan Requirements 3.1. The Fan must be an Adult. The Idols Platform may install a age verification system (go.cam) in order to check whether the Fan meets the requirement of being an Adult. 3.2. The E-Wallet is not transferable, in any form whatsoever. 3.3 The Fan cannot be a person whose Fan Account has been temporarily or permanently suspended for legal reasons. 

4. E-Wallet
   4.1. The E-Wallet is a virtual asset registered with ACW BV to the credit of the Fan upon placing of funds by the Fan, and serves to allow the Fan to make discharge payments for the Content Access Services Fee due by the Fan to the Creators for the Content Access Services purchased from the Creators. 4.2. The Fan can only apply for registration of the E-Wallet with ACW BV with his Fan Account on the Idols Platform.4.3. ACW BV allows the Fans to exchange money for virtual credits in their E-Wallet which credits the Fan can only spend for purchasing Content Access Services from the Creators on the Idols Platform. A payment from the Fan by means of the E-Wallet results in a discharge payment in respect of that which the Fan owes to the Creator for the purchase of the Content Access Services from the Creator.4.4. The Fan acknowledges that, in the event of purchase of the Content Access Services the amount due to the Creator will be deducted directly and automatically from his virtual credit in order to make a discharge payment to the Creator.4.5. The E-Wallet is not an account but a virtual asset.4.6. ACW BV sets daily loading limits for the E-Wallet to comply with the AML rules.4.7. In any case, the E-Wallet cannot be considered as a deposit.4.8. In no case does ACW BV pay interest on the balance of the E-Wallet.4.9. ACW BV does not charge any fees to the Fan for the use of the E-Wallet.4.10. The E-Wallet is not an account but a virtual credit which cannot be refunded to the Fan unless a request for refund is made by the Fan within 14 days after the first loading of his E-Wallet under the condition that such Fan has not yet spent any of his virtual credit yet, even not a part of it. However, repeated, excessive or abusive use of this refund option may give rise, after notification to the User, to preventive limitation measures, such as:
   · Temporary suspension of access to the credit purchase function;
   · Limiting the amount and/or frequency of transactions authorized via the E-Wallet.
   These measures are intended to ensure fair and responsible use of the Idols Platform and to preserve the quality of service for all Users.4.11. The Fan agrees that he will not give access (or attempt to give access) to the E-Wallet to third parties.4.12. The Fan may not undertake any activity that could hinder or interfere with the operation of the E-Wallet (or the servers and networks to which the E-Wallet is connected).4.13. The Fan is prohibited from reproducing, duplicating, copying, selling, exchanging the E-Wallet.4.14. Use of the E-Wallet by the Fan is completely free of charges.4.15. Payment via the E-Wallet guarantees the anonymity of the Fan and the Creator. Only the name chosen by the Fan and the Creator on the Idols Platform will be visible.4.16. Under no circumstances is ACW BV a party to the offer, sale and / or delivery of Content Access Services offered by the Creator. Using the E-Wallet to pay for the Creator does not change the above.
   4.17. The User can place funds in his E-Wallet either by a Single Payment or by a Recurring Payment. If a Recurring Payment fails (e.g., expired card, insufficient funds), the User will be notified and invited to update his Registered Payment Method.
   4.18. The User is entitled to cancel or modify his authorization for the Recurring Payment at any time via his User Account (Cancellation or Modification Action). The Cancellation or Modification takes effect immediately, unless the process for the next Recurring Payment has already commenced before the Cancellation or Modification Action. Funds already placed in the E-Wallet as a result of the Recurring Payment prior to the Cancellation or Modification Action, are non-refundable and non-transferable, unless otherwise required by law.
   4.19. If the User disputes one or more amounts of the Recurring Payment, the User has to contact customer support within 14 days after the funds as a result of this Recurring Payment have been placed in the E-Wallet. 4.20. Any unjustified charge back request may result in the suspension of the User Account. To protect Creators, we will review excessive and potentially fraudulent charge backs and may prohibit you from making additional purchases during that review. If we determine that any charge back request is fraudulent or was made by you in bad faith, we may suspend or remove your User Account or any future account you create.
   4.21. ACW BV applies banking-standard security protocols to protect Recurring Payments. 4.22. The User is solely responsible for keeping his Registered Payment Method updated and acknowledges that the Recurring Payments are processed under its express authorization.

5. Absence of representation.
   6.1. ACW BV on the one hand, and the Fan on the other, are independent parties. Each of them acts in his own name and on his own behalf.6.2. These Idols E-Wallet Use Conditions are not intended to establish / create an agency, agency agreement, corporation, joint venture or any other form of cooperation or to establish an employer or franchisor relationship. The above cannot be the subject of the Idols E-Wallet Use Conditions.

6. Information and actions of the Fan
   7.1. The Fan is solely responsible for the information he provides in order to make use of the E-Wallet.7.2. Said information of the Fan cannot:a. be inaccurate, incorrect or misleading;b. violate the law and/or any other regulation;c. incur the liability of ACW BV and/or cause (in whole or in part) that ACW BV cannot operate the E-Wallet;d. cause the E-Wallet to be broken, damaged or less efficiently operated, or have the effect that the E-Wallet is affected in such a way that its effectiveness or functionality is affected in any way.
   e. It is strictly prohibited to offer, request or imply any form of sexual or erotic act, including but not limited to custom explicit content, in exchange for a bonus.

7. Privacy and personal data
   8.1. ACW BV operates an E-Wallet allowing the Fan to anonymously pay for the Content Access Services purchased from Creator. As a result, it is recommended not to publish personal information (e.g. name, address, telephone number, email address, social network account).8.2. Information about ACW BV's data protection is mentioned in the Privacy Statement of Fans. In particular, it explains how ACW BV processes the Fan's personal data and how the Fan's privacy is respected when using the E-Wallet.8.3. The Fan is personally responsible for the confidentiality of the corresponding identifiers to his Fan account and thus to the information in respect of the E-Wallet and must himself take all reasonable measures to maintain the confidentiality of this information.8.4. ACW BV will inform the Fan in the event that his E-Wallet is suspended. ACW BV will reenable the use of the E-Wallet credentials as soon as possible and after the causes of the suspension have been resolved.

8. Fraud/AML/ abuse
   9.1. and/or ACW BV will, in the event of suspected fraud, prohibited transactions or money laundering, carry out an identity check which may be performed by a Third Party. Failure by the Fan to cooperate with an identity check may result in the immediate suspension of the use of the E-Wallet and termination of the relationship between the Fan and ACW BV.9.2. The Fan acknowledges that ACW BV may block a transaction, a payment order or any use of the E-Wallet when ACW BV reasonably suspects a case of fraud, prohibited transactions or money laundering, the violation of these Idols E-Wallet Use Conditions or a violation of the law. When ACW BV blocks a transaction or payment order, the Fan is informed unless ACW BV is legally prevented from doing so.9.3. In the event of suspected fraud, prohibited transactions or money laundering, or not complying with the Idols E-Wallet Use Conditions, the Fan is responsible for all losses suffered by ACW BV as a result of / or in connection with these actions.

9. Miscellaneous
   10.1. In case there will be any payment obligation from the Fan towards ACW BV under these Idols E-Wallet Use Conditions, in addition to all other legal rights and remedies available towards the Fan by ACW BV, the amount at that moment remaining in the E-Wallet will serve as (partial) payment of such obligation.10.2. ACW BV cannot be held responsible towards the Fan or a third party for any loss incurred by the Fan due to imposed transaction limits or other recoveries.

10. Litigation
    11.1. The Fan accepts and acknowledges that ACW BV cannot be held responsible for any dispute between the Fan and the Creator.11.2. Claims or disputes arising from these Idols E-Wallet Use Conditions must first be reported to ACW BV online support.

11. Warranties
    12.1. The Fan guarantees that he is an Adult and that he has reached at least the legal age of use of the Idols Platform.12.2. The Fan guarantees that he will comply with all laws, regulations and regulations applicable to the use of the E-Wallet.12.3. The Fan will not (attempt to) initiate, or take advantage of, fraud, prohibited transactions or money laundering, the violation of these Idols E-Wallet Use Conditions or a violation of the law or be in violation of applicable laws and regulations.12.4. The Fan is obliged to pay the taxes, fees and commissions that may arise from the use of the E-Wallet.

12. Exclusion of guarantees
    13.1. ACW BV does not warrant that the operation of the E-Wallet, the operation of the servers and the Content Access Services of the Creator will be permanent, uninterrupted, fast / punctual, secure or infallible.13.2. To the fullest extent permitted by law, ACW BV excludes all warranties, conditions or other terms, legal or implicit, quality or speed / punctuality in relation to the use of the E-Wallet by the Fan.13.3. ACW BV does not warrant that the use of the E-Wallet will always meet all Fan requirements or that the operation of the E-Wallet will be permanent, secure, virus free and infallible.

13. Violation of the Idols E-Wallet Use Conditions
    14.1. Without prejudice to the other means available to ACW BV, ACW BV has the right to immediately send the Fan a warning, to temporarily suspend or for an indefinite period the Fan's E-Wallet, to close the Fan's E-Wallet, to refuse to the Fan access to the use of the E-Wallet when:a. the Fan does not respect the Idols E-Wallet Use Conditions or the documents by integral part by reference; orb. when it proves impossible for ACW BV to check the accuracy of the information provided by the Fan; orc. ACW BV is of the opinion that the Fan is guilty of fraudulent activity, fraud, prohibited transactions or money laundering or is involved in, or in any way connected with, such activities; ord. ACW BV believes that the Fan, by its actions, causes or may cause damage to ACW BV.

14. Limitation of liability of ACW BV
    15.1. In no event shall ACW BV be liable for any direct or indirect (consequential) damages, including:* any loss or falsification of data;* any loss as a result of cybercrime;* any loss of profit (suffered directly or indirectly);* any loss of turnover;* any loss of reputation;* any loss of opportunity;* any indirect, incidental, or other damages, regardless of whether the loss or damage is attributable to any changes made by ACW BV to the E-Wallet or due to temporary or permanent interruption of the E-Wallet, and regardless of whether it is due to negligence or any other cause attributable to ACW BV.15.2. ACW BV's liability to the Fan - whatever the circumstances - is limited, in any event, to the aggregate of the amounts that the Fan has paid to the Creator through the E-Wallet in the six months preceding the legal act giving rise to the responsibility, the whole with a maximum of 150 €.

15. Compensation
    16.1. The Fan agrees to indemnify and hold ACW BV harmless against any claim or claim whatsoever including reasonable attorney's fees from any third party that is attributable to or arising from the breach of this contract of use or documents by integral part by reference, a violation of the law or the regulation or an infringement of the rights of a third party by the Fan.16.2. When the Fan has a right or a claim on the Creator or is in dispute with the latter following the use of the E-Wallet, the Fan has no right of recourse against ACW BV and the Fan guarantees ACW BV against any claim, seeking liability, damages, losses, costs and compensation, including legal costs, known or unknown, in connection with such a claim or such litigation.

16. Announcements and notifications
    17.1. Statements, notices and other announcements to the Fan are published on the Idols Platform or by any other reasonable means.17.2. All notifications to the Fan can be sent to the email address that he has indicated to ACW BV during the registration process and/or in the Fan Account. 17.3. The Fan can consult free of charge the transactions carried out with his E-Wallet. The Fan agrees that he will not receive a statement in paper form.

17. Policy rules
    18.1. ACW BV reserves the right to introduce policy rules to supplement or amend the conditions and / or to clarify the applicable provisions. The policy rules are an integral part of these Idols E-Wallet Use Conditions.18.2. ACW BV can modify the policy rules. Important changes will be published on the Idols Idols Platform.18.3. The policy rules to which it is referred, and which form part of these Idols E-Wallet Use Conditions are: privacy policy, GDPR policy as included in the cookie policy and the Fans Code of Conduct.

18. Termination of the relationship with ACW BV
    19.1. The Idols E-Wallet Use Conditions apply until the relationship between ACW BV and the Fan is terminated as described below.19.2. If the Fan wishes to terminate the relationship with ACW BV, he can do so immediately and free of charge by closing his Fan Account as a result of which the E-Wallet will also be closed. The Fan has no right of refund of the remaining credits. 19.3. ACW BV may terminate the relationship with the Fan at any time without notice when:a. the Fan has violated an essential provision of the Idols E-Wallet Use Conditions or clearly shows, by the way he acts, that he does not intend or is unable to comply with the essential provisions of the Idols E-Wallet Use Conditions; orb. ACW BV is obligated by law for example, when the provision of the E-Wallet to the Fan is not or will not be legally authorized.19.4. The termination of the relationship between ACW BV and the Fan does not affect the rights, obligations and responsibilities arising from the law which governed the relationship between the Fan and ACW BV.19.5 The relationship between ACW BV and the Fan in respect of the E-Wallet is automatically terminated if the relationship between and the Fan in respect of the use of the Idols Platform is terminated.

19. Cancellation and refund
    20.1. The E-Wallet is not an account but a virtual credit which cannot be refunded to the Fan unless  a request for refund is made by the Fan within 14 days after the first loading of his E-Wallet under the condition that such Fan has not yet spent any of his virtual credit yet. No refunds are available for completed transactions, except in the case of a technical error, system malfunction, or unauthorized charge caused by ACW BV. This applies to funds loaded in the E-Wallet either by a Single Payment or by a Recurring Payment.

20. Governing Law
    21.1. The law of the Netherlands is applicable to the relationship between ACW BV and the Fan. Any dispute that may arise between the Fan and ACW BV, resulting from these Idols E-Wallet Use Conditions or any other agreement or any other action in connection with these Idols E-Wallet Use Conditions will be settled by the Court of The Hague, except to the extent that binding rules of jurisdiction shall apply.21.2. In the event of contradiction, whatever it may be, between the English version and a version in another language of the present contract of use, the English version prevails.21.3. The court in Rotterdam has exclusive jurisdiction in case of litigation.

21. Other
    22.1. The Fan acknowledges that the rights and obligations arising from these Idols E-Wallet Use Conditions and all other documents that apply by reference, may be freely and automatically transferred by ACW BV in the event of a merger, demerger or redemption or any other form of restructuring.22.2. The titles of the different sections of these Idols E-Wallet Use Conditions are purely indicative and do not necessarily indicate precisely the content of the articles to which they refer.22.3. If ACW BV fails to act as a result of not complying by the Fan or by third parties of these Idols E-Wallet Use Conditions, ACW BV does not automatically waive the right to act in the face of subsequent or similar violations.22.4. If ACW BV does not exercise or enforce a legal right or remedy set forth in these Idols E-Wallet Use Conditions (or to which ACW BV is entitled in accordance with applicable law), that choice shall not be considered to constitute a waiver of a right on the part of ACW BV. Nor can that choice be regarded as a waiver of a right to act in relation to subsequent or similar violations. ACW BV can and still has the right to exercise its rights or to implement the remedies.22.5. The provisions of the articles bearing the titles: "7. Information of the Fan", "12. Warranties", "15. Limitations of liability ", "17. Announcements and notifications", "21. Governing law" and "22. Other" and other provisions and charges thereunder continue to apply after the termination of the relationship between ACW BV and the Fan.22.6. These Idols E-Wallet Use Conditions together with the documents that form part thereof by reference and the policy rules followed govern the entire relationship between the Fan and ACW BV.

22. Data Privacy Notice
    Your personal data is collected and processed for identity verification and platform compliance purposes, in accordance with the Privacy Policy available on the Idols Platform.

AGREEMENT BETWEEN ACW AND INDEPENDENT CREATOR REGARDING THE PROVISION OF PAYMENT SERVICES (16-07-2025)

Agreement between ACW BV and Creator regarding the Provision of Payment Services
1. This document reflects the general terms and conditions applicable on the Payment Services provided by ACW BV to the Creators.The following agreement, together with any documents it references (collectively “Agreement”), governs the the general terms and conditions applicable on the Payment Services provided by ACW BV to the Creators.
2. At the instructions of the Fans, ACW BV will debit the Fans E-Wallet for the discharge payment of Content Access Services the Creator has provided to the Fans. Consequently, ACW will credit the Creator Payment Account and make the Payment Transaction to the Creator. Before making the Payment Transaction, ACW BV will deduct:
(i) the Idols Platform Services Fees due by the Creator and credit the Idols Platform Services Provider.
(ii) the Payment Service Fee due by the Creator and credit ACW BV.
3. The Dutch Central Bank has confirmed on February 25, 2021 that under PSD2 the activities of ACW BV fall outside the scope of the Financial Supervision Act of the Netherlands (Wet op het Financieel Toezicht) on the basis of article 1:5a, paragraph 2, section K of this Act.

This Agreement describes the general terms & conditions that apply when you use the Payment Service (Billing) offered by ACW BV.
This Agreement constitutes a legally valid contract determining the relationship between you, as the Creator and ACW BV
Before you can make use of the Payment Services you need to carefully read and accept all the conditions and stipulations of this Agreement, including the documents and Policy Rules that are part of this Agreement.

1. General

1.1 This Agreement replaces all previous agreements between the Creator and a company of the AC Group.
1.2 In the case of questions about this Agreement the Creator can consult the FAQ page (Frequently Asked Questions) or contact ACW BV via the online contact form of ACW BV.
1.3 ACW BV has the right to make changes to this Agreement. ACW BV will notify the Creator of such changes by means of placing the new, amended Agreement on the Platform. The changes take effect on the date specified in the notification. If the Creator is unable to agree with the changes the Agreement will terminate.

1. Definitions
   2.1 ACW BV: refers to registered with the Chamber of Commerce under number 52306054 with its offices at Beursplein 37, 3011 AA, Rotterdam.
   2.1A ACW NV: whose address is officially recorded Perseusweg 40 , Willemstad, Curaḉao, RC 102163.
   2.2 AC Group: companies which are directly and indirectly held by AC Media Connect BV.
   2.2 AC Media Connect BV: a company registered in the commercial registry under number 6863636628, having its offices at Beursplein 37, 3011 AA, Rotterdam.
   2.3 Adult: a person who is of age of majority in its country of residence.
   2.3a Agency: a person to whom the General Idols Platform Provider provides or has provided General Idols Platform Services under a General Idols Platform Services Agreement.
   2.3b Agency Creator: a person who performed or has performed his Content Access Services for the risk and account of an Agency.
   2.4 Content: any material uploaded on the Idols Platform by the Creator in his/her Creator's Account, including any photos, videos, audio (for example, music and other sounds), data, text (including comments and hashtags), metadata, images, interactive features, emojis, GIFs, memes, and any other material.
   2.5 Content Access Services: services by the Creator to the Fan whereby the Fan is granted access via the Idols Platform to the Content of the Creator consisting of electronic services or offline services with respect to the access to non life content against a Content Access Fee.
   2.6 Content Access Fee: the fee the Fan pays to the Creator for his/her access to the Content of the Creator in any of the following ways in the form of a Subscription and/or in the form of payment per view.
   2.6a Net Content Access Fee: the amount of the Content Access Fee without VAT on which the VAT Fiction is applicable.
   2.7 Creator: means a person who has set up an Creators Account with the Idols Platform to post Content with the purpose to getting Fans to follow the Creator and to view the Content.
   2.8 Creator's Name: the name under which the Creator is registered. Also the name that, in combination with the personal password, gives access to the Creator Account.
   2.9 Creator Account: the Creator's personal registration on the Idols Platform containing the personal information of the Creator (Creator's Profile and the Creator's Name) as well as the Content uploaded by this Creator on his account.
   2.10 Creator's Profile: the full personal and physical description of the Creator.
   2.10a Creator Payment Account: the Creators current account with ACW BV to which ACW BV credits payments made and approved by the Fans for the purchase of the Content Access Services provided and sold by the Creator.
   2.11 E-Wallet: virtual credit balance registered by ACW BV upon receipt of funds from the Fan. The Fan's E-Wallet is stored in the systems of ACW BV. The E-Wallet is not an account but a virtual balance.
   2.12 Financing Transaction: the transaction in which the Fan deposits credits into his/her virtual balance (E-Wallet).
   2.13 Fan: a person who follows a Creator and can be granted access to the Creator’s Content by purchasing Content Access Services from the Creator via a Website connected to the Idols Platform and who uses use the Fan Payment Service (E-Wallet) in order to make the discharge payment for the Content Access Services Fee.
   2.14 Fan Account: the Fan's personal registration on the Idols Platform.
   2.15 Fan Information: all the information that you place yourself as a Fan on the Idols Platform or on your Fan Account, including registration data, feedback and all other messages.
   2.16 Fan Payment: means any and all payments made by a Fan to a Creator in connection with a the provision of the Content Access Services rendered by the Creator to the Fan.
   
   2.16a General Idols Platform Services Provider: and ACW NV, jointly providing the General Idols Platform Services to it’s clients.
   
   2.17 General Idols Platform Services: the services provided to the Creator by the General Platform Services Provider for the use of the Idols Platform in return for payment, which whereby third parties may be used (internal or external).
   
   2.18 General Idols Platform Services Agreement: the general terms & conditions that apply to the relationship between the Creator and us in relation to the provision of the General Idols Platform Services to the Creators.
   
   2.19 Idols Platform: a technical platform exploited by that enables the Creator to provide the Content Access Services to the Fans and enables the Fans to purchase the Content Access Services from the Creator
   2.20 Idols Platform Services Fee: the fees charged to the Creator for the General Idols Platform Services.
   2.20a Licensee: and/or an Affiliated Company to whom the Agency Creator has granted a license on all his Agency Creator Content pursuant to this Agreement.
   2.21 refers to N.V., registered with the Chamber of Commerce under number 122760, with its offices at Perseusweg 40 Willemstad, Curaçao and to the companies and partners affiliated with N.V.
   2.22 Payment Day: the 1st or 16th day of each calendar month. If this day falls on a Saturday, Sunday or public holiday, the Payment Day will be postponed to the next following days.
   2.23 Payment Instruction: the authorization the Fan gives ACW BV to deduct the payment from the virtual credit balance in the Fan's E-Wallet for the Content Access Services purchased from the Creator; these credits are automatically and instantly credited to the Creator Payment Account.
   2.24 Payment Service: a service provided by ACW BV to the Creator by crediting the Creator Payment Account, upon the deduction of a virtual credit balance held by the Fan (E-Wallet), for the discharge payment of Content Access Services the Creator has sold to the Fan.
   2.25 Payment Service Agreement: the agreement as concluded by ACW BV and the Creator on the basis of which ACW BV renders Payment Service to the Creator.
   2.26 Payment Service Fee: the fee that ACW BV charges to the Creators for the Payment Service.
   2.27 Payment Transaction: the transaction in which ACW BV transfers the credits held in the Creator's Payment Account into the bank account of the Creator.
   2.28 Pay-Per-Media Content: Content that can only be accessed after paying a specified amount and of which the access does not fall under (a) Suscription(s).
   2.26 Policy Rules: documents prepared by the AC Group and published on the Idols Platform containing mandatory or non-mandatory rules which apply to the relationship between the Creator and any member of the AC Group as a result of any agreement concluded between the two including but not limited to Privacy/ GDPR rules, Code of Conduct, KYC rules and AML rules.
   2.27 Subscription: a Fan's binding agreement with the Creator to obtain access for a specific period of time to certain Content specified by the Creator in exchange for authorised automatic renewal payments.
   2.30 Third Party: any party except the Fan and and all companies who have the same direct and indirect shareholders as .
   2.31 Transaction Fees: the costs associated with the Payment Transaction.
   2.32 VAT Platform Fiction: the VAT fiction as mentioned in article 28 of the VAT Directive 2006/112 jo. article 9bis of the VAT Implementing Regulation No 1042/2013, by which the commission agent regime as laid down in article 28 of the VAT Directive 2006/112 applies on the Content Access Services. This means that for VAT purposes the Content Access Service is deemed to have been provided by the Creator to the General Idols Platform Services Provider and subsequently by the General Idols Platform Services Provider to the Fan (the VAT Platform Fiction). As a result of the VAT Platform Fiction, the General Idols Platform Services Provider must collect and pay to the tax authorities in its own name but on behalf of the Creator the VAT due on the Content Access Services provided to Fans who are located in an EU country. Please note that the VAT Platform Fiction only applies for VAT purposes on Content Access Services provided to Fans located in the EU and that for all other purposes amongst which legal purposes and all other taxes than the VAT on Content Access Services provided to Fans located in the EU, the Idols Platform acts as a technical platform only.
   2.33 Content Access Services Fee VAT: the VAT due on the Content Access Services which General Idols Platform Services Provider must collect and pay on behalf of the Creator as a result of the VAT Platform Fiction.
   
   2.34 Website: a website linked to the technical Idols Platform of .

2. Payment Services

3.1 As a result of the Payment Instruction, ACW BV will debit the Fans E-Wallet with the amount of the Content Access Fee for the discharge payment of Content Access Services the Creator has provided to the Fans and will credit the Creator Payment Account with the amount of the Net Content Access Fee as far as the Content Access Services are provided to Fans located in an EU Country and with the amount of the Content Access Fee as far as the Content Access Services are provided to Fans located in an non EU Country. The Creator hereby instructs ACW BV to deduct this Idols Platform Services Fee and the Payment Services Fee from the discharge payment made by Fans to Creators for the Content Access Services.
On Payment day ACW BV effectuates the Payment Transaction retaining the Payment Service Fee and the Idols Platform Service Fee to cover the payment of the invoices due by the Creator for the Payment Services (Payment Service Fee) and to cover the payment of the invoices due by the Creator for the General Idols Platform Services (the Idols Platform Service Fee):
a) In case the Fan is located in an EU country the Payment Service Fee and the Idols Platform Service Fee are retained from the Net Content Access Fee.

b) In case the Fan is located in a non EU country the Payment Service Fee and the Idols Platform Service Fee are retained from the Content Access Fee.

3.2. The Creator can only apply for registration of the Payment Services with ACW BV with his Creator Account on the Idols Platform as laid down in the Idols Platform Services Agreement the Creator has concluded with the Idols Platform Services Provider. It is not possible for a Creator to apply for the Payment Services if this Creator has not opened a Creator Account on the Idols Platform.
3.3. In principle the information provided by the Creator for opening his Creator Account is used for applying for the Payment Services and opening the Creator Payment Account albeit that ACW BV is entitled to ask any additional information from the Creator which is considered to be necessary by ACW BV in respect of the application of the Creator for the Payment Services.
3.4. The Creator is obliged to provide complete, up­ to date and correct registration information and information in respect of his Creator Account and his Creator Payment Account and to update this information on a regular basis to keep it current and correct.
3.5. The Creator agrees that:a. the sale of the Content Access Services constitutes a transaction between the Creator and the Fan; ACW BV is not a party to this sale.b. ACW BV is not responsible for and has no influence on the completion or the payment of the Content Access Service Fee for the Content Access Service Services purchased by the Fan from the Creator.
3.6. If a Financing Transaction is reversed for whatever reason (cancellation), ACW BV is entitled to recover the payment from the Creator by debiting the previously credited amount back from the Creator's Payment Account.
3.7. ACW BV will reserve temporarily (180 days) 5 percent of the amount of the Content Access Services the Fan has purchased from the Creator in order to cover potential payment cancellations by the Fan (Reservation Requirement).
3.8. ACW BV can suspend a Payment Transaction if ACW BV, at its own discretion, suspects that the Payment Transaction is based on a factual error, is fraudulent or is made using a fraudulent or invalid method of payment and/or is a possible case of money laundering.
3.9. ACW BV will notify the Creator about the suspension of any Payment Transaction.
3.10. ACW BV is entitled to deduct all payment obligations that ACW BV may accrue under this Agreement as well as all payment obligations that the General Platform Services Provider may accrue under the Idols Platform Services Agreement from the Creator's Payment Account, in addition to all other rights and legal means available to ACW BV pursuant to this Agreement.

3.11. ACW BV is not liable to the Creator or Third Parties for any loss suffered by the Creator as a result of imposed transaction limits, Reservation Requirements, payment cancellations or other refund demands.

1. Payment Services Fee
   4.1. ACW BV renders the Payment Services to the Creator against a Payment Service Fee which fee is set out in the price list display available in the Creator Account and which Payment Services Fee will be retained from the Net Content Access Fee in case the Fan is located in an EU country and from from the Content Access Fee In case the Fan is located in a non EU country as laid down in article 3.1 of this Agreement.
   4.2 The Creator has the right to download at any time from his Creator Account the invoices which have been paid by retaining amounts from the Content Access Service Fees as set out above.
   4.3 Transaction Fees may apply depending on the chosen payment method as laid down in the Creator Account.
   
   4.4 ACW BV is entitled to change the Payment Service Fee and/or the Transaction Fee the Creator is due to ACW BV. The changes take effect on the date specified in the notification of such change. If, in the 14 days after this change, the Creator notifies ACW BV that he/she does not accept the changes in question, question the Payment Service Agreement and the right to use the Payment Services will terminate immediately upon receipt of this notification.
   4.5 Any VAT which ACW BV may have to charge on the Payment Services Fee on the basis of Dutch VAT legislation, does not affect the amount of the Payment Transaction nor the VAT position of the Creator in his country of residence with respect to the Content Access Services sold to the Fan.

2. Additional conditions Payment Service
   5.1. The Creator agrees that:
   a. the Creator’s Payment Account may not be a deposit account;b. ACW BV is not required to pay the Creator interest on any balance in the Creator’s Payment Account.
   5.2. The Creator agrees and acknowledges that the provision and sale of the Content Access Services by the Creator to the Fans and the purchase of the Content Access Services by the Fans only constitute an agreement between the Creator and the Fans, that ACW BV is not a party to this sale and purchase and that ACW BV is not responsible for any dispute between the Fan and the Creator. The VAT Platform Fiction as laid down in article 5.3 of the Idols Platform Services Agreement does not alter this provision as this only concerns a fiction for VAT purposes.
   5.3. Any dispute with respect to the Payment Service must, in the first instance, be reported to the online support team of the AC Group.

3. Account not Assignable
   6.1 The Creator Account is non assignable, shall be strictly personal and must not be transferred to or used by any third party.
   6.2 Creating a Creator Account for a third party shall be prohibited.

4. No representation
   7.1 ACW BV on the one hand and the Creator on the other are independent parties; each party acts only in its own name and on its own behalf.
   7.2 It is not the purpose of this Payment Service Agreement to establish an agency, mandate ship, partnership, joint venture or any other form of collaboration, an employer/­employee relationship or a franchisor/­franchisee relationship. The Payment Service Agreement consequently does not create any of the above.

5. Guarantees
   8.1 Each party declares and guarantees that he/she/it is legally competent and authorized to sign this Payment Service Agreement.
   8.2 The Creator guarantees ACW BV that he/she is an Adult. For this purpose the Creator will supply a copy of a valid ID.
   8.3 The Creator guarantees ACW BV that:a. the Creator will comply with all the laws, regulations and bylaws that apply to the Creator’s use of the Payment Service;
   b. the Creator will comply with (the rules resulting) from the Payment Services Agreement;
   c. the Creator will comply with the national legislation of the country in which the Creator is located;d. the Creator will not attempt to initiate or receive a Payment Transaction that is illegal or fraudulent or that conflicts with the applicable legislation and regulations;e. the Creator will pay all taxes, levies and commissions which will be due for the Creator in respect of the use of the Payment Services and/or the Idols Platform and/or the use of the Idols Platform Services and/or the provision of the Content Access Services to the Fan. This does not hold for the the VAT due on the Content Access Services collected and paid by the Idols Platform Services Provider for the Creator as mentioned in article 5.3 of the Idols Platform Services Agreement.
   8.4 The Creator indemnifies and/or shall be liable for any damage sustained by ACW BV as a result of non-compliance with the stipulations of section 8.3 of the present article. The Creator cannot exculpate itself towards ACW BV by stating that the damage arose as a result of a violation by the Creator. The Creator shall be liable for its or its Creator's actions at all times.
   8.5 ACW BV guarantees the Creator that the Payment Service will be provided with reasonable care and professionalism.
   8.6 ACW BV does not guarantee that the Payment Service will meet all of the Creator’s requirements or that the Payment Service will function uninterruptedly, be virus-­free, safe or error-­free.

6. Announcements and notification
   9.1 Declarations, notifications and other announcements from ACW BV to the Creator can be made via publications on the Idols Platform or by any other reasonable method.
   9.2 The Creator agrees that ACW BV can send the Creator electronic messages that relate to the Creator’s use of the Payment Service or any other matter.

7. Information and actions on the part of the Creator
   
   10.1 The Creator is solely responsible and liable for the information he provides in order to make use of the Payment Services. The Agency is obliged to comply with all the applicable national, European and international regulations relating to the activities and Services offered on the Idols Platform.
   10.2 This information from and any actions and/or Services by the Creator cannot:
   a. be inaccurate, incorrect or misleading;b. be insulting, threatening, damaging, slanderous;c. infringe copyright, privacy rights or other rights;d. violate the law and/or any other regulation;e. contravene public order and / or morality;f. incur a liability for ACW BV and/or cause (in whole or in part) that ACW BV cannot operate the Payment Services;g. cause the operation of the Payment Services by ACW BV to be broken, damaged or less efficiently rendered, or have the effect that the provision of the Payment Services is affected in such a way that its effectiveness or functionality is affected in any way.

8. Fraud, money laundering and terrorism financing
   11.1 Without prejudice to any other legal remedy, ACW BV can suspend or terminate the Creator's Payment Account, if actions on the part of the Creator cause ACW BV to reasonably suspect or give the impression that there is any form of involvement or association with fraudulent activities (fraud and terrorism financing), prohibited transactions or money laundering, the violation of this Agreement or a violation of the law.
   11.2 If the Creator commits fraud, is involved in prohibited transactions or money laundering or terrorism financing, or deliberately or as a result of gross negligence fails to comply with the stipulations of this Agreement or the law, the Creator is liable for all loss suffered in relation to the unlawful transactions.
   11.3. The Creator acknowledges that ACW BV may block a transaction, a payment order or any use of the Payment Services when ACW BV reasonably suspects a case of fraud, prohibited transactions or money laundering, the violation of this Agreement or a violation of the law or terrorism financing. When ACW BV blocks a transaction or payment order, the Creator is informed unless ACW BV is legally prevented from doing so. 11.4. In the event of suspected fraud, prohibited transactions, terrorism financing or money laundering, or not complying with this Agreement, ACW BV may as a result declare the transaction to the relevant authorities without informing the Creator.

9. Violation of this Agreement
   12.1 Without prejudice to any other means available to ACW BV, ACW BV has the right to send the Creator an immediate warning, suspend or terminate the Creator’s Payment Account temporarily or indefinitely and refuse to provide the Payment Services to the Creator if:
   a. the Creator violates this Agreement, the Idols Platform Services Agreement or the documents that form an integral part of this Agreement and/or the Idols Platform Services Agreement for reference purposes;b. it proves impossible for ACW BV to verify the correctness of the information provided by the Creator; orc. ACW BV suspects that the Creator is engaged in, will be engaged in or is in any way involved or associated with fraudulent activities, terrorism financing, prohibited transactions or money laundering, the violation of this Agreement or a violation of the law;
   d. ACW BV feels that by his/her actions the Creator will or may cause damage to ACW BV.

10. Limitation of liability ACW BV
    13.1. ACW BV can never be held liable for any direct or indirect damage or (consequential) loss, including but not limited to :
    any loss or falsification of data;loss of profits (suffered directly or indirectly);loss of turnover;loss of goodwill or reputation;loss of opportunity;or for indirect, incidental, additional or any other damage, irrespective of whether the loss or damage is attributable to any change ACW BV has made to the operation of the Payment Service, or due to a permanent or temporary interruption in the Payment Service, and irrespective of any negligence or other cause.
    13.2. ACW BV's liability to the Creator – irrespective of the circumstances – is in any case limited to the total of the amounts the Creator has received from ACW BV in the 6 months preceding the legal action that gives rise to the liability, with a maximum of €100.

11. Indemnity
    14.1 The Creator will compensate ACW BV and protect ACW BV against any entitlement or claim whatsoever including reasonable solicitors’ fees on the part of a third party and that is attributable to or arises from a violation of this Agreement or the documents that form part of the Agreement for reference purposes, a violation of any law or regulation whatsoever or the infringement of the rights of a third party by the Creator.
    14.2 If the Creator has an entitlement or claim against or a dispute with a Fan as a result of the use of the operation of the Payment Services, the Creator indemnifies ACW BV against any claims, liability, damage, loss, costs and fees, including legal fees, known or unknown, that are associated with such an entitlement, claim or dispute.

12. Termination of relationship with ACW BV
    15.1 This Agreement will remain in place until such time as it is canceled by the Creator or by ACW BV, as outlined below. If this Agreement is canceled this means that the Creator Payment Account will be closed by ACW BV. The Creator’s Payment Account however will will remain open until the last day of the Creator Fans' paid Subscription period, following which the Creator will receive the Creator final payment and the Creator Payment Account will be deleted.
    15.2 If the Creator wishes to terminate this Agreement with ACW BV, the Creator can do so at any time and free of charge by closing the Creator’s Account as a result of which the provision of the Payment Services by ACW BV to the Creator under this Agreement will also terminate.
    15.3 ACW BV can terminate this Agreement at any time without prior notice if:
    a. the Creator has violated an essential stipulation of this Agreement or has made it clear by his/her actions that he/she does not intend to comply or is not capable of complying with the essential stipulations of this Agreement; orb. ACW BV is legally obliged to do so.
    15.4 The termination of this Agreement does not affect the legal rights, obligations and responsibilities the Creator and ACW BV have used, that have applied to the relationship between the Creator and ACW BV, or that arose in the period that this Agreement was in effect or for which it is stipulated that they remain valid for an indefinite period.
    15.5 Upon termination of this Agreement or any other termination of the use of the Payment Service by the Creator the Creator remains responsible for all cancellations and recovery costs.

13. Applicable law
    16.1 Dutch law applies to this Agreement. Any disputes that arise or may arise between the Creator and ACW BV as a result of this Agreement or subsequent agreements or other actions in relation to this Agreement will be settled by the competent courts in the Netherlands.
    17.2 This Agreement is drawn up in the English language. In the event of a conflict between the English version of this Agreement and a version in another language, the English version will prevail.

14. Other
    17.1 The Payment Service referred to in this Agreement is supplied by ACW BV.
    17.2 The Creator agrees that ACW BV can freely and by operation of law transfer the rights and obligations arising from this Agreement and from all the documents that apply for reference purposes in the event of a merger, division, takeover or other restructuring.
    17.3 The titles of the various sections of this Creator’s Agreement are indicative only and do not necessarily give an exact indication of the content of the articles to which they refer.
    17.4 If ACW BV fails to act in respect of a violation of this Agreement by the Creator or by others ACW BV does not automatically waive the right to act in respect of later or similar violations.
    17.5 If ACW BV does not exercise or enforce a legal right or legal remedy referred to in this Agreement (or to which ACW BV is entitled in accordance with the applicable law) this cannot be considered a waiver of the rights of ACW BV. Neither can it be considered a waiver of the right to act in respect of later or similar violations. ACW BV can and may always use its rights or legal remedies.
    17.6 The provisions in the following articles: ‘9. Announcements and notification’, ‘10. Information and actions on the part of the Creator’, ‘13. Limitation of liability ACW BV’, ‘14. Indemnity’, , ‘16. Applicable law’ and ‘17. Other’ and any other provision insofar as applicable continue to exist after the termination or expiry of this Agreement.
    17.7 This Agreement, accompanied by the documents and Policy Rules included for reference purposes, constitutes the entire agreement between the Creator and ACW BV.

AGREEMENT BETWEEN AND ACW NV AS THE ONE PARTY AND THE INDEPENDENT CREATOR AS THE OTHER PARTY REGARDING THE PROVISION OF THE GENERAL IDOLS PLATFORM SERVICES BY AND ACW NV TO THE INDEPENDENT CREATOR (General Idols Platform Services Agreement or this Agreement ) (v.16-07-2025)

This document reflects the general terms and conditions applicable on the Idols Platform Services provided by and ACW NV (jointly referred to as the General Idols Platform Services Provider, “we,” or “us”) to the Creator.
Creators are provided access to the Idols Platform provided that Creators act in accordance with the terms and conditions imposed by the General Idols Platform Services Provider. The General General Idols Platform Services allows Creators to provide Content Access Services to Fans registered on the Idols Platform.
This Agreement constitutes a legally valid contract determining the relationship between you, as the Creator and the General General Idols Platform Services Provider
Before you can offer and sell your services on the Idols Platform you need to carefully read and accept all the conditions and stipulations of this Agreement, including the documents and Policy Rules that are part of this Agreement.

1. General
   1.1 In the case of questions about this Agreement the Creator can consult the FAQ page (Frequently Asked Questions) or contact the General Idols Platform Services Provider via the online contact form.
   1.2 The General Idols Platform Services Provider has the right to make changes to this Agreement. The General Idols Platform Services Provider will notify the Creator of such changes by means of placing the new, amended Agreement on the Platform. The changes take effect on the date specified in the notification. If the Creator is unable to agree with the changes the Agreement will terminate.
   1.3 By signing this Agreement the Creator accepts that the Idols Platform Provider can use third parties (internal or external) to provide the General Idols Platform Services.

2. Definitions
   2.1 ACW BV: refers to registered with the Chamber of Commerce under number 52306054 with its offices at Beursplein 37, 3011 AA, Rotterdam.
   2.1A ACW NV: whose address is officially recorded Perseusweg 40 , Willemstad, Curaḉao, RC 102163.
   2.2 AC Group: companies which are directly and indirectly held by AC Media Connect BV.
   2.2 AC Media Connect BV: a company registered in the commercial registry under number 6863636628, having its offices at Beursplein 37, 3011 AA, Rotterdam.
   2.3 Adult: a person who is of age of majority in its country of residence.
   2.3a Agency: a person to whom the General Idols Platform Provider provides or has provided General Idols Platform Services under a General Idols Platform Services Agreement.
   2.3b Agency Creator: a person who performed or has performed his Content Access Services for the risk and account of an Agency.
   2.4 Content: any material uploaded on the Idols Platform by the Creator in his/her Creator's Account, including any photos, videos, audio (for example, music and other sounds), data, text (including comments and hashtags), metadata, images, interactive features, emojis, GIFs, memes, and any other material.
   2.5 Content Access Services: services by the Creator to the Fan whereby the Fan is granted access via the Idols Platform to the Content of the Creator consisting of electronic services or offline services with respect to the access to non life content against a Content Access Fee.
   2.6 Content Access Fee: the fee the Fan pays to the Creator for his/her access to the Content of the Creator in any of the following ways in the form of a Subscription and/or in the form of payment per view.
   2.6a Net Content Access Fee: the amount of the Content Access Fee without VAT on which the VAT Fiction is applicable.
   2.7 Creator: means a person who has set up an Creators Account with the Idols Platform to post Content with the purpose to getting Fans to follow the Creator and to view the Content.
   2.8 Creator's Name: the name under which the Creator is registered. Also the name that, in combination with the personal password, gives access to the Creator Account.
   2.9 Creator Account: the Creator's personal registration on the Idols Platform containing the personal information of the Creator (Creator's Profile and the Creator's Name) as well as the Content uploaded by this Creator on his account.
   2.10 Creator's Profile: the full personal and physical description of the Creator.
   2.10a Creator Payment Account: the Creators current account with ACW BV to which ACW BV credits payments made and approved by the Fans for the purchase of the Content Access Services provided and sold by the Creator.
   2.11 E-Wallet: virtual credit balance registered by ACW BV upon receipt of funds from the Fan. The Fan's E-Wallet is stored in the systems of ACW BV. The E-Wallet is not an account but a virtual balance.
   2.12 Financing Transaction: the transaction in which the Fan deposits credits into his/her virtual balance (E-Wallet).
   2.13 Fan: a person who follows a Creator and can be granted access to the Creator’s Content by purchasing Content Access Services from the Creator via a Website connected to the Idols Platform and who uses use the Fan Payment Service (E-Wallet) in order to make the discharge payment for the Content Access Services Fee.
   2.14 Fan Account: the Fan's personal registration on the Idols Platform.
   2.15 Fan Information: all the information that you place yourself as a Fan on the Idols Platform or on your Fan Account, including registration data, feedback and all other messages.
   2.16 Fan Payment: means any and all payments made by a Fan to a Creator in connection with a the provision of the Content Access Services rendered by the Creator to the Fan.
   
   2.16a General Idols Platform Services Provider: and ACW NV, jointly providing the General Idols Platform Services to it’s clients.
   
   2.17 General Idols Platform Services: the services provided to the Creator by the General Platform Services Provider for the use of the Idols Platform in return for payment, which whereby third parties may be used (internal or external).
   
   2.18 General Idols Platform Services Agreement: the general terms & conditions that apply to the relationship between the Creator and us in relation to the provision of the General Idols Platform Services to the Creators.
   
   2.19 Idols Platform: a technical platform exploited by that enables the Creator to provide the Content Access Services to the Fans and enables the Fans to purchase the Content Access Services from the Creator
   2.20 Idols Platform Services Fee: the fees charged to the Creator for the General Idols Platform Services.
   2.20a Licensee: and/or an Affiliated Company to whom the Agency Creator has granted a license on all his Agency Creator Content pursuant to this Agreement.
   2.21 refers to N.V., registered with the Chamber of Commerce under number 122760, with its offices at Perseusweg 40 Willemstad, Curaçao and to the companies and partners affiliated with N.V.
   2.22 Payment Day: the 1st or 16th day of each calendar month. If this day falls on a Saturday, Sunday or public holiday, the Payment Day will be postponed to the next following days.
   2.23 Payment Instruction: the authorization the Fan gives ACW BV to deduct the payment from the virtual credit balance in the Fan's E-Wallet for the Content Access Services purchased from the Creator; these credits are automatically and instantly credited to the Creator Payment Account.
   2.24 Payment Service: a service provided by ACW BV to the Creator by crediting the Creator Payment Account, upon the deduction of a virtual credit balance held by the Fan (E-Wallet), for the discharge payment of Content Access Services the Creator has sold to the Fan.
   2.25 Payment Service Agreement: the agreement as concluded by ACW BV and the Creator on the basis of which ACW BV renders Payment Service to the Creator.
   2.26 Payment Service Fee: the fee that ACW BV charges to the Creators for the Payment Service.
   2.27 Payment Transaction: the transaction in which ACW BV transfers the credits held in the Creator's Payment Account into the bank account of the Creator.
   2.28 Pay-Per-Media Content: Content that can only be accessed after paying a specified amount and of which the access does not fall under (a) Suscription(s).
   2.26 Policy Rules: documents prepared by the AC Group and published on the Idols Platform containing mandatory or non-mandatory rules which apply to the relationship between the Creator and any member of the AC Group as a result of any agreement concluded between the two including but not limited to Privacy/ GDPR rules, Code of Conduct, KYC rules and AML rules.
   2.27 Subscription: a Fan's binding agreement with the Creator to obtain access for a specific period of time to certain Content specified by the Creator in exchange for authorised automatic renewal payments.
   2.30 Third Party: any party except the Fan and and all companies who have the same direct and indirect shareholders as .
   2.31 Transaction Fees: the costs associated with the Payment Transaction.
   2.32 VAT Platform Fiction: the VAT fiction as mentioned in article 28 of the VAT Directive 2006/112 jo. article 9bis of the VAT Implementing Regulation No 1042/2013, by which the commission agent regime as laid down in article 28 of the VAT Directive 2006/112 applies on the Content Access Services. This means that for VAT purposes the Content Access Service is deemed to have been provided by the Creator to the General Idols Platform Services Provider and subsequently by the General Idols Platform Services Provider to the Fan (the VAT Platform Fiction). As a result of the VAT Platform Fiction, the General Idols Platform Services Provider must collect and pay to the tax authorities in its own name but on behalf of the Creator the VAT due on the Content Access Services provided to Fans who are located in an EU country. Please note that the VAT Platform Fiction only applies for VAT purposes on Content Access Services provided to Fans located in the EU and that for all other purposes amongst which legal purposes and all other taxes than the VAT on Content Access Services provided to Fans located in the EU, the Idols Platform acts as a technical platform only.
   2.33 Content Access Services Fee VAT: the VAT due on the Content Access Services which General Idols Platform Services Provider must collect and pay on behalf of the Creator as a result of the VAT Platform Fiction.
   
   2.34 AI Assistant: a software program or AI system designed to help users perform tasks, answer questions, and provide services through digital interaction like a AI chatbot or another AI text-based assistants that interact through messaging or chat interfaces.
   2.35 Website: a website linked to the technical Idols Platform of .

3. Conditions Creator
   3.1 The Creator must be an Adult. For this purpose the Creator will supply a copy of a valid ID of the Creator together with his photograph.
   3.2 The Creator and must be a person who is legally competent and authorized to sign binding agreements
   3.3 The Creator cannot be a person whose Creator’s Account, Agency’s Account and/or Agency Creator’s Account has been temporarily or permanently suspended for legal reasons.
   3.4 The Creator Account is non assignable or transferable, shall be strictly personal and must not be transferred to or used by any third party.
   3.5 The Creator is obliged to make a Creator Account by completing and sending the applicable on-line registration form and upload all forms as requested during the registration process. The registration process is carried out by .
   
   3.6 The moment has received and approved the documents, shall send the Creator an e-mail to confirm the registration, a link and a password to access the Creator Account.
   3.7 After approval the Creator will have access to the countersigned Creator Agreement on his Creator Account and will be able to offer and sell Content Access Services on the Idols Platform to his customers (the Fans) (Effective Date).
   3.8 The Creator shall be under the obligation to supply current, correct, complete and truthful data in respect of himself. The Creator shall furthermore be under the obligation to immediately inform of any changes in said data (such as Address, Banking Information, etc.).
   3.9 There is no charge for registering as a Creator.
   3.10 In the event of non-compliance with this article, the General Idols Platform Services Provider shall be entitled to dissolve the General Idols Platform Services Agreement with immediate effect or to suspend the Creator Account Agreement for an (in)definite period of time.
   3.11 Creating a Creator Account for a third party shall be prohibited.
   3.12 It is forbidden for the Creator to act as Fan of its own Creator Account.
   3.13 It is allowed to have an agent, agency, management company or other third party which assists you with the provision of Content Access Services, However this does not affect your personal legal responsibility. Our relationship is with you, and not with any third party, and you will be legally responsible for ensuring that all Content posted and all use of your account complies with the Terms of Service.

4. Password and Creator’s Name
   4.1 The Creator is responsible for all actions (including but not limited to safeguarding the secrecy) involving the Creator’s Name and his password.
   4.2 The Creator must observe all the appropriate security measures to protect his password. The Creator is not allowed to reveal such password to Third Parties.
   4.3 Neither is the Creator allowed to permit Third Parties to use the Creator’s Name and his password either directly or indirectly.
   4.4 The password and Creator’s Name given to the Creator is for that person ONLY.
   4.5 The Creator indemnifies and holds harmless the General Idols Platform Services Provider from any loss of his password and/or Creator’s Name, including but not limited to; actual, total, capital or consequential loss, for reason of the Creator not safeguarding the secrecy of the password to their account. In this case, the Creator shall be liable for the costs incurred and the damage sustained by the General Idols Platform Services Provider. The General Idols Platform Services Provider shall never be liable to the Creator for any damage resulting from loss, theft, publication or misuse of the password of the Creator.
   4.6 In the event there is any suspicion that the password and/or the Creator’s Name of the Creator are misused, the Creator shall immediately notify the General Idols Platform Services Provider thereof.

The Idols Platform
5.1 The Idols Platform is a technical platform only that enables the Creator to provide and sell Content Access Services to the Fan and enables the Fan to purchase Content Access Services.
5.2 The provision and sale of the Content Access Services by the Creator to the Fans and the purchase of the Content Access Services by the Fans only constitute an agreement between the Creator and the Fans. The General Idols Platform Services Provider is not a party to this sale. The sale of the Content Access Services thus constitutes a transaction between the Creator and the Fan.
5.3 On the basis of article 28 of the VAT Directive 2006/112 jo. article 9bis of the VAT Implementing Regulation No 1042/2013, by fiction the commission agent regime as laid down in article 28 of the VAT Directive 2006/112 applies on the Content Access Services. As a result of the VAT Platform Fiction the Content Access Service is deemed to have been provided by the Creator to the General Idols Platform Services Provider and subsequently by the General Idols Platform Services Provider to the Fan (the VAT Platform Fiction). As a result of the VAT Platform Fiction, the General Idols Platform Services Provider must collect and pay on behalf of the Creator the VAT due on the Content Access Services provided to Fans who are located in an EU country.

5.3a As a result of the VAT Platform Fiction, VAT has to be charged over the Content Access Service Fee provided to Fans located in an EU country in accordance with the VAT legislation of that country, which VAT will have to be paid by the General Idols Platform Services Provider to the tax authorities on behalf of the Agency. The VAT payable by General Idols Platform Services Provider as a result of the VAT Platform Fiction will be deducted from the amount paid by the Fan for the Content Access Service Fee. It is the responsibility of the Agency to take the applicable VAT into account when determining the Content Access Service Fee. The General Idols Platform Services Provider is not responsible for the determination of the amount of the Content Access Service Fee and is thus not responsible whether in this price the applicable VAT is included.

5.4 The General Idols Platform Services Provider is in no way involved in the Content Access Services provided and sold by the Creator. The General Idols Platform Services Provider only monitors if any forbidden activities take place when the Creator uploads its Content on the Idols Platform and/or sells its Content Access Services to the Fan.
5.5 The Platform Services Provider has no control over the quality of the Content Access Services offered and sold by the Creator.

5.6 The General Idols Platform Services Provider does not guarantee the Creator that the Fan will pay for the Content Access Services purchased by the Fan from the Creator.
5.7 The Creator agrees and acknowledges that the General Idols Platform Services Provider is not a party to this sale and is not responsible for any dispute between the Fan and the Creator.
5.8 The Creator Content may be viewed by individuals that recognize the Creator identity. We will not in any way be responsible to the Creator if the Creator are identified from the Creator Content.
5.9 The Creator is free to use the features which we make accessible on the Idols Platform for Creator's but we do not guarantee that the use of such features will enlarge the Creator turnover. We are not responsible for the Creator’s use of the features.
5.10 We do not promise that the Idols Platform is compatible with all devices and operating systems. The Creator is responsible for configuring the Creator information technology, device, and computer programs to access the Idols Platform. The Creator should use the Creator’s own virus protection software.
5.11 We are not responsible for the availability of the internet, or any errors in the Creator connections, device or other equipment, or software that may occur in relation to the Creator use of the Idols Platform.
While we try to make sure that the Idols Platform is secure and free from bugs and viruses, we cannot promise that it will be and have no control over the Content that is supplied by the Creator.
5.12 The Creator acknowledges that once the Creator Content is posted on the Idols Platform, we cannot control and will not be responsible to the Creator for the use which other Creator's, Fans or third parties make of such Content. The Creator can delete the Creator account at any time, but the Creator acknowledges that deleting the Creator account will not of itself prevent the circulation of any of the Creator Content which may have been recorded by other Creator's, Fans or third parties in breach of the Idols Platform Use Conditions or by third parties prior to the deletion of the Creator account.
5.13 The VAT Platform Fiction does not affect the paragraphs 5.1, 5.2 and the paragraphs 5.4 - 5.12 of this article.

1. No representation
   6.1 The General Idols Platform Services Provider on the one hand and the Creator on the other are independent parties; each party acts only in its own name and on its own behalf.
   6.2 It is not the purpose of this Agreement to establish an agency, mandate ship, partnership, joint venture or any other form of collaboration, an employer/­employee relationship or a franchisor/­franchisee relationship. The Agreement consequently does not create any of the above.

2. Provision of Content Access Services
   7.1 The Creator is offering and selling the Content Access Services to the Fans who are the Creator’s customers. Only by the VAT Platform Fiction, the Content Access Service is deemed to have been provided by the Content Creator to the General Idols Platform Services Provider and subsequently by the General Idols Platform Services Provider to the Fan (see also article 5.3 above).
   7.2 The General Idols Platform Services Provider does not determine the price of the offered Content Access Services. Creators are solely responsible for determining the pricing applicable to transactions and interactions and the Content to which a Fan may have access and/or purchase.
   7.3 Only a registered Creator can offer and sell his Content Access Services on the Platform.
   7.4 Actions and transactions are not approved and/or validated by the General Idols Platform Services Provider. The Creator is personally responsible for the legality of his/her actions, the Content uploaded on the Idols Platform and offered Content Access Services.
   
   7.5 The Creator is allowed to use an agent, agency, management company or other third party (like a human chatter or a texting agency or AI Assistant) to assist the Creator with the creation of the Content and/or the provision of Content Access Services and/or creates the Content and/or provides the Content Access Services for the risk and the account of the Creator.
   7.6 By selling the Creator Content Access Services via the Idols Platform the Creator is considered to be an entrepreneur. Depending on the applicable rules of the Creator’s country of residence, the Creator Content Access Services may or may not be subject to VAT on Content Access Services provided to Fans located in a non-EU Country. The Creator himself will remain responsible for paying any other VAT due than the VAT falling under VAT Platform Fiction.

3. Idols Platform Services Fee
   8.1 There is no charge for registering as a Creator on the Platform.
   8.2 The General Idols Platform Services Provider renders the General Idols Platform Services to the Creator against an Idols Platform Services Fee, which fee is set out in the price list display available in the Creator Account and will be collected by ACW BV by debiting the Creator Payment Account. ACW BV will debit the Fans E-Wallet with the amount of the Content Access Fee for the discharge payment of Content Access Services the Creator has provided to the Fans and will credit the Creator Payment Account with the amount of the Net Content Access Fee as far as the Content Access Services are provided to Fans located in an EU Country and with the amount of the Content Access Fee as far as the Content Access Services are provided to Fans located in an non EU Country.
   On Payment day ACW BV effectuates the Payment Transaction retaining the the Idols Platform Service Fee to cover the payment of the invoices due by the Creator for the General Idols Platform Services (the Idols Platform Service Fee).
   8.3 The Creator has the right to download at any time from his Creator Account the invoices which have been paid by retaining amounts from the Content Access Services Fees as set out above.
   8.4 The General Idols Platform Services Provider is entitled to change the Idols Platform Services Fee. The changes take effect on the date specified in the notification of such change.

4. Guarantees
   9.1 Each party declares and guarantees that he/she/it is legally competent and authorized to sign this Agreement.
   9.2 The Creator guarantees that he/she is an Adult. For this purpose the Creator will supply a copy of a valid ID.
   9.3 The Creator guarantees the General Idols Platform Services Provider
   that
   a. the Creator will comply with:
   · all the laws, regulations and bylaws that apply to the provision and sale of its/his/her Content Access Services;
   · all the laws, regulations and bylaws related to the Creator’s use of the General Idols Platform Services;
   · (the rules resulting from) the General Idols Platform Services Agreement;
   · the national legislation of the country in which the Creator is located.
   b. the Creator will not attempt to initiate or receive a Payment Transaction that is illegal or fraudulent or that conflicts with the applicable legislation and regulations;
   c. the Creator will pay all taxes, levies and commissions which will be due for the Creator in respect of the use of the Payment Services and/or the Idols Platform and/or the use of the General Idols Platform Services and/or the provision of the Content Access Services to the Fan. This does not hold for the the VAT due on the Content Access Services collected and paid by the General Idols Platform Services Provider on behalf of the Creator as mentioned in article 5.3 of this Agreement.
   9.4 The Creator indemnifies and/or shall be liable for any damage sustained by the General Idols Platform Services Provider as a result of non-compliance with the stipulations of section 9.3 of the present article. The Creator cannot exculpate itself towards the General Platform Services Provider by stating that the damage arose as a result of a violation by another party than the Creator. The Creator shall be liable for its own actions at all times.
   9.5 The General Idols Platform Services Provider guarantees the Creator that the General Idols Platform Services will be provided with reasonable care and professionalism.
   9.6 The General Idols Platform Services Provider does not guarantee that the General Idols Platform Services will meet all of the Creator’s requirements and will function uninterruptedly, be virus-free, safe or error-free.
   
   9.7 The Creator guarantees that he has verified the identity and age of all persons depicted in his Content to ensure that all persons depicted are Adults and the Creator can provide supporting documents to us on request.

5. Announcements and notification
   10.1 Declarations, notifications and other announcements from the General Idols Platform Services Provider to the Creator can be made via publications on the Idols Platform or by any other reasonable method.
   10.2 The Creator agrees that the General Idols Platform Services Provider can send the Creator electronic messages that relate to the Creator’s use of the Idols Platform Service or any other matter.

6. Fraud, money laundering and terrorism financing
   11.1 Without prejudice to any other legal remedy, the General Idols Platform Services Provider can suspend or terminate the Creator's Account if actions on the part of the Creator causes the General Idols Platform Services Provider to reasonably suspect or give the impression that there is any form of involvement or association with fraudulent activities (fraud, money laundering and terrorism financing) on the Idols Platform.
   11.2 If the Creator commit(s) fraud or deliberately or as a result of gross negligence fails to comply with the stipulations of this Agreement with respect to the Creator's Account, the Creator is liable for all loss suffered in relation to the unlawful transactions.
   11.3. The Creator acknowledges that the General Idols Platform Services Provider may block the use of the Creator of the Idols Platform when the General Idols Platform Services Provider reasonably suspects a case of fraud, prohibited transactions or money laundering, the violation of this Agreement or a violation of the law. When the General Idols Platform Services Provider blocks the use of the Platform, the Creator is informed unless the General Idols Platform Services Provider is legally prevented from doing so.
   
   11.4. In the event of suspected fraud, prohibited transactions or money laundering, or not complying with this Agreement, the General Idols Platform Services Provider may as a result declare the transaction to the relevant authorities without informing the Creator.

7. Information and actions on the part of the Creator
   12.1 The Creator is responsible and liable for the Content placed in the Creator Account, for the (information in the) Creator's Profile and the Creator’s Name as well as for the provision of the Content Access Services even in the case where the Creator uses an agent, agency, management company or other third party (like a human chatter or a texting agency) and/or AI Assistant to assist the Creator with the creation of the Content and/or the provision of Content Access Services and/or creates the Content and/or provides the Content Access Services for the risk and the account of the Creator.
   
   12.2 The use of AI-generated content on the Idols Platform is only permitted only under the following conditions:
   · Transparency: the Content must clearly disclose that it is AI-generated ensuring that Fans are aware that the material is produced by artificial intelligence. AI Generated content must comply with our Terms of Service and must be clearly and conspicuously captioned as AI Generated Content (with a signifier such as #ai, or #AIGenerated).
   · Creator Association: the AI-generated content must prominently include or be clearly associated with the Creator’s, ensuring that the content is directly attributable to that Creator and not impersonated or falsely attributed to another individual.
   12.3 It is forbidden for the Creator to use a AI Assistant to spam the Fans with repetitive and automatic messages. When using the AI Assistant in the interaction with the Fans, the messages generated by the AI Assistant have to be reviewed and monitored by the Creator. The Creator remains responsible for the messages of the AI Assistant.
   12.4 The Content and the information as mentioned in article 12.1 and/or any actions on the part of the Creator when delivering, managing and/or providing the Content Access Services cannot:
   a. be incorrect, inaccurate or misleading;
   b. be insulting, threatening, damaging or defamatory;
   c. infringe copyrights, privacy or other rights;
   d. break the law or violate any other regulations;
   e. breach public order and/or public morals;
   f. be obscene or inappropriate and/or contain children, child sexual abuse material, age-play, incest, rape or non-consensual sex, hypnosis, intoxication, sexual assault, extreme violence, non-consensual pain, blood, cutting, erotic asphyxiation, torture, necrophilia, sadomasochistic abuse, hardcore bondage, extreme sting, genital mutilation, bestiality, urine or water sports, scat or excrement-related material, enema play, vomiting, menstrual bleeding, or any other matter that is illegal or violate credit card association standards..
   g. exploit, harm, or try to exploit or harm minors in any way by exposing them to inappropriate content, asking for personal information, or otherwise.
   h. Promote violence or discrimination based on race, sex, religion, nationality,disability, sexual orientation, or age.
   i. contain unsolicited content or unsolicited language that sexually objects another person in a non-consensual way or contains fake or manipulated content concerning another person (including “deepfakes”).
   Promote, depict, or constitute “revenge porn” (being any sexually explicit material featuring any individual who has not given prior, express, and informed consent to that material (a) being taken, captured, or otherwise memorialized; or (b) being posted and shared on the Website).
   j. promote or depict rearms (excluding obvious toys), weapons (excluding obvious toys), or any goods whose sale, possession, or use is subject to
   prohibitions or restrictions.
   K. Promote or depict alcohol or drugs or drug paraphernalia.
   l. create liability for or cause the (full or partial) loss of its services;
   m. cause the Idols technical platform to suffer interruptions or damage, function less efficiently or be influenced in such a way that its effectiveness or functionality is in any way diminished.
   n. Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
   o. Transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation.
   p. be engaged in data mining, web scraping, or any other automated data collection methods to access or extract content or data related to the services. q. Promote, facilitate, or solicit the prostitution of another person, sex tracking,or human tracking.
   r. Contain viruses, worms, Trojan horses, or any other computer code, les, programs designed to interrupt, destroy, or limit the functionality of any computer software, hardware, mobile device, or telecommunications equipment.
   s. Be likely to deceive anyone.
   t. Promote fraudulent or dubious money-making schemes, propose an unlawful transaction, or use deceptive marketing practices. We do not allow Content that promotes (a) illegal schemes (like Pyramid/Ponzi schemes); (b) businesses that promise wealth with little or no effort; (c) unregistered securities offerings (absent a legal basis); (d) illegal products or services; and (e) product or services (even if legal) using deceptive marketing practices.
   u. Impersonate any person or misrepresent the Creator’s identity.
   v. disclose anyone’s private or personal information without their written consent.
   12.5 Any claim that a Creator may have, by a right in law or statute, by the Creator's failure of execution under this Agreement, shall be safeguarded against the General Idols Platform Services Provider and the Creator shall indemnify against all costs of such claims.
   12.6 The Creator is obliged to comply with all the applicable national, European and international regulations relating to the activities and Services offered on the Idols Platform.

8. Violation of this Agreement
   13.1 The General Idols Platform Services Provider has the right to send the Creator an immediate warning, suspend or terminate the Creator and/or Creator's Account temporarily or indefinitely and refuse to provide services to the Creator if:
   a. the Creator violate(s) this Agreement or the documents that form an integral part of this Agreement.
   b. it proves impossible for the General Idols Platform Services Provider to verify the correctness of the information provided by the Creator.
   c. the General Idols Platform Services Provider suspects that the Creator is engaged in, will be engaged in or is in any way involved or associated with fraudulent activities fraudulent activities, prohibited transactions or money laundering, the violation of this Agreement or a violation of the law;
   d. the General Idols Platform Services Provider feels that by his/her actions the Creator will or may cause damage to the General Idols Platform Services Provider.

9. Limitation of liability of the the General Idols Platform Services Provider
   14.1 The General Idols Platform Services Provider can never be held liable for any direct or indirect damage or (consequential) loss, including but not limited to: any loss or falsification of data; loss of profits (suffered directly or indirectly);loss of turnover; loss of goodwill or reputation; loss of opportunity;
   or for indirect, incidental, additional or any other damage, irrespective of whether the loss or damage is attributable to any change the Platform Services Provider has made to the Idols Platform or the or due to a permanent or temporary interruption in the Idols Platform or and irrespective of any negligence or other cause.
   14.2 The General Idols Platform Services Provider’s liability to the Creator – irrespective of the circumstances – is in any case limited to the total of the amounts the Creator has received as Content Access Fees transferred by ACW BV to the Creator in the 3 months preceding the legal action that gives rise to the liability, with a maximum of €100.

10. Indemnity
    15.1 The Creator will compensate the General Idols Platform Services Provider and protect the General Idols Platform Services Provider against any entitlement or claim whatsoever including reasonable solicitors’ fees on the part of a third party and that is attributable to or arises from a violation of this Agreement or the documents that form part of the Agreement for reference purposes, a violation of any law or regulation whatsoever or the infringement of the rights of a third party by the Creator.
    15.2 If the Creator has an entitlement or claim against or a dispute with a Fan as a result of the use of the Platform, the Creator indemnifies the the General Idols Platform Services Provider against any claims, liability, damage, loss, costs and fees, including legal fees, known or unknown, that are associated with such an entitlement, claim or dispute.

11. Intellectual property rights – ownership and licenses:
    16.1 The Creator confirms that he owns all intellectual property rights (examples of which are copyrights and trademarks) in his Content or that he has obtained all necessary rights to his Content which are required to grant licenses in respect of the Creator Content to the General Idols Platform Services Provider. This includes any rights required to engage in the acts covered by sub-section 2 below in any territory in which the Idols Platform is accessible.
    16.2 The Creator agrees to grant the Licensee a license on all his Content to perform any act restricted by any intellectual property right (including copyright) in such Content, for any purpose reasonably related to the provision and operation of the Idols Platform. Such acts include to reproduce, make available and communicate to the public, display, perform, distribute, translate, and create adaptations or derivative works of the Content, and otherwise deal in the Content.
    16.3 The license which is granted under sub-section 2 above is perpetual, non-exclusive, worldwide, royalty-free, sub licensable, assignable and transferable by the Licensee. This means that the license will continue even after this Agreement ends, that if the Creator stops using the Idols Platform, the Licensee does not have to pay the Creator for the license, and that the Licensee can grant a sub-license of the Content to someone else or assign or transfer the license to someone else. This license will allow the Licensee, for example, to add stickers, text, and watermarks to the Content, to make the Content available to other Fans and/or Creators and/or Agencies of the Idols Platform, as well as to use the Content for other normal operations of the Idols Platform.
    16.4 The Licensee will never sell the Content to other platforms, though the Licensee may sell or transfer any license granted by the Creator in this Agreement in the event of a sale of the Licensee or its assets to a third party.
    16.5 Whilst the Licensee does not own the Content, the Creator grants the Licensee the limited right to submit notifications of infringement (including of copyright or trademark) on his behalf to any third-party platform or service that hosts or is otherwise dealing in infringing copies of the Content without permission of the Creator. Although the Licensee is not under any obligation to do so, the Licensee may at any time submit or withdraw any such notification to any third-party platform or service where the Licensee considers it appropriate to do so. However, the Licensee does not and is under no obligation to police infringements of the Content. The Creator agrees that if the Licensee requests, the Creator will provide the Licensee with all consents and other information which the Licensee reasonably needs to submit notifications of infringement on the Creator behalf. Please see the Complaints Policy for how to make a complaint about infringement of intellectual property rights.
    16.6 The Creator waives any rights which the Creator may have under any applicable law to object to derogatory treatment of any Content posted by the Creator on the Idols Platform. This waiver does not affect in any way the Creator's ownership of any intellectual property rights in the Creator's Content or the rights which the Creator has to prevent the Creator's Content from being copied without the Creator's permission. The waiver is intended to allow the General Idols Platform Services Provider when dealing with the Creator's Content (as permitted by the license which the Creator give the General Idols Platform Services Provider in section 2 above) to add watermarks, stickers or text to the Creator's Content.
    16.7 Creators have the facility to connect an active Twitter account to their Creator’s Account and to share certain Content in the form of the Idols Platform posts to Twitter using the share feature. If the Creator use this feature, the Creator must fully comply with Twitter's terms of service from time to time in respect of any Content shared in this way.

17: Links to and from the Idols Platform
17.1 The Creator may link to the the Idols Platform homepage, provided the Creator does so in a way that is fair and legal and does not damage our reputation or take advantage of it, but the Creator must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part.
17.2 When promoting the Creator Account, the Creator must comply with this Agreement and the terms of service of any other Platform where the Creator place a link to or otherwise promote the Creator Account. When promoting the Creator Account, the Creator must not impersonate the Idols Platform or give the impression that the Creator Account is being promoted by us if this is not the case. The Creator must not promote the Idols Platform account by using Google Ads or any similar advertising platform or search engine advertising service.
17.3 If the Idols Platform contains links to other sites and resources provided by third parties, these links are provided for the Creator convenience only. Such links should not be interpreted as approval by us of those linked Platforms or information the Creator may obtain from them. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from the Creator's use of them. If the Creator decides to access any of the third-party platforms linked to the Idols Platform, the Creator does so entirely at the Creator's own risk and subject to the terms and conditions of use for such Platforms.

1. Termination of relationship with the General Idols Platform Services Provider
   18.1 The Agreement will remain in place until such time as it is canceled by the Creator or by the General Idols Platform Services Provider, as outlined below.
   18.2 If the Creator wishes to terminate this Agreement with the General Idols Platform Services Provider the Creator can do so at any time and free of charge by closing the Creator’s Account. The Creator’s Account however will will remain open until the last day of the Creator Fans' paid Subscription period, following which the Creator will receive the Creator final payment and the Creator Account will be deleted.
   18.3 The General Idols Platform Services Provider can terminate the Agreement with the Creator at any time without prior notice if:
   a. the Creator has violated an essential stipulation of the Agreement or has made it clear by his/her actions that he/she does not intend to comply or is not capable of complying with the essential stipulations of the Agreement; orb. the General Idols Platform Services Provider is legally obliged to do so.
   18.4 The termination of this Agreement does not affect the legal rights, obligations and responsibilities the Creator and the General Idols Platform Services Provider have used, that have applied to the relationship between the Creator and the General Idols Platform Services Provider, or that arose in the period that the Agreement was in effect or for which it is stipulated that they remain valid for an indefinite period.
   18.5 Upon termination of this Agreement or any other termination of the use of the Idols Platform Service by the Creator the Creator remains responsible for all cancellations and recovery costs.

2. Applicable law
   19.1 Curacao law applies to this Agreement. Any disputes that arise or may arise between the Creator and the General Idols Platform Services Provider as a result of this Agreement or subsequent agreements or other actions in relation to this Agreement will be settled by the competent courts in Curacao.
   19.2 This Agreement is drawn up in the English language. In the event of a conflict between the English version of this Agreement and a version in another language, the English version will prevail.

3. Other
   20.1 The General Idols Platform Services referred to in this Agreement are supplied by the General Idols Platform Services Provider or by a third party (internal or external) under a contract in this respect with the General Idols Platform Services Provider.
   20.2 The Creator agrees that the General Idols Platform Services Provider can freely and by operation of law transfer the rights and obligations arising from this Agreement and from all the documents that apply for reference purposes in the event of a merger, division, takeover or other restructuring.
   20.3 The titles of the various sections of this Agreement are indicative only and do not necessarily give an exact indication of the content of the articles to which they refer.
   20.4 If the General Idols Platform Services Provider fails to act in respect of a violation of this Agreement by the Creator or by others the General Idols Platform Services Provider does not automatically waive the right to act in respect of later or similar violations.
   20.5 If the General Idols Platform Services Provider does not exercise or enforce a legal right or legal remedy referred to in this Agreement (or to which the General Idols Platform Services Provider is entitled in accordance with the applicable law) this cannot be considered a waiver of the rights of the General Idols Platform Services Provider. Neither can it be considered a waiver of the right to act in respect of later or similar violations. The General Idols Platform Services Provider can and may always use its rights or legal remedies.
   20.6 The provisions in the following articles: ‘10. Announcements and notification’, ‘12. Information and actions on the part of the Creator’, ‘14. Limitation of liability of the General Idols Platform Services Provider, ‘15. Indemnity’, ‘19. Applicable law’ and 20. ‘Other’ and any other provision insofar as applicable continue to exist after the termination or expiry of this Agreement.
   20.7 This Agreement, accompanied by the documents and Policy Rules included for reference purposes, constitutes the entire agreement between the Creator and the General Idols Platform Services Provider.

4. Data Privacy notice
   The personal data of the Creator are collected and processed by for the purposes of identity verification, compliance with legal obligations, and the proper functioning of the Idols Platform.
   Such processing is carried out in accordance with the Privacy Policy available on the Idols Platform, which the Creator acknowledges having read and understood.

La Declaración de Confidencialidad del Usuario

25 de mayo de 2018 - actualizada el 21 de noviembre de 2019

La protección de datos es particularmente prioritaria en nuestra empresa. En cuanto al procesamiento de datos, cumplimos estrictamente con los requisitos de la legislación de protección de datos aplicable, incluido el Reglamento General de Protección de Datos de la UE (GDPR). Lo significa que:

• limitamos nuestra colecta de datos personales** solamente a los datos personales necesarios para fines legítimos;
• especificamos claramente nuestros objetivos antes de procesar los datos personales, en conformidad con la presente Declaración de Confidencialidad.
• en primer lugar solicitamos el permiso explícito para tratar tus datos personales en los casos en que se requiera tu autorización;
• tomamos las medidas de seguridad apropiadas para proteger tus datos personales y exigimos lo mismo a las partes que tratan tus datos personales en nuestro nombre;
• respetamos tu derecho a consultar, corregir o eliminar los datos personales que nosotros poseemos.

es la entidad responsable del procesamiento de todos los datos. En la presente Declaración de confidencialidad, nosotros explicamos cuales son los datos personales que colectamos y para qué fines. Te recomendamos que lo leas atentamente.

Inscripción

Algunas funcionalidades relacionadas con su uso de la plataforma requieren un registro previamente. Deberás proporcionar información sobre ti y elegir un nombre de usuario y una contraseña para la cuenta que vamos a crear para ti.
Para este fin, utilizamos tu nombre, dirección, número de teléfono, dirección de facturación, dirección de correo electrónico, detalles de pago y nombre de usuario. Necesitamos estos datos debido a tu uso de la Plataforma. Nosotros almacenamos esta información hasta que cierres tu cuenta.
Conservamos esta información para que no tengas que volver a ingresarla cada vez que visitas nuestra Plataforma, y contactarlo con respecto a tu uso de la Plataforma, además, para proporcionar una descripción general de los servicios que compró en la Plataforma a terceros.

Billetera electrónica (E-Wallet)

A través la Plateforma, puedes cargar créditos en tu Ewallet para adquirir los servicios ofrecidos por las otras partes. Esto requiere cierta información personal. Compartimos esto con los proveedores de pagos para facilitar las cargas de las billeteras electrónicas (E-Wallet).

Tus datos personales que nosotros utilizamos son tu nombre y dirección, dirección de facturación, dirección de correo electrónico y detalles de pago. Necesitamos estos datos debido a su uso de la Plataforma. Almacenamos esta información durante el período de conservación legal impuesto por la administración fiscal.

Promoción

Promovemos nuevos productos o servicios que se pueden comprar en la Plataforma, a través de nuestro boletín informativo. Puedes negarte en todo momento a recibir esta comunicación promocional. Cada e-mail enviado contiene un enlace de cancelación.

El consentimiento para la colecta de datos personales, que has dado para recibir el boletín informativo, puede ser revocado en todo momento. Para ejercer tu derecho a revocar tu consentimiento, siempre encontrarás un enlace dedicado en cada boletín. También es posible darte de baja del boletín informativo en cualquier momento directamente en la plataforma.

Publicidades

Nuestra Plateforma muestra publicidades genéricas. Nosotros no colectamos ningún dato personal para este propósito.

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Ver y modificar tus datos

Puedes ponerte en contacto con nosotros si tienes alguna pregunta sobre nuestra Declaración de Confidencialidad o si deseas ver, modificar o eliminar tus datos personales.

Tus derechos son detallados a continuación:

• Ser informado de los datos personales que poseemos y del uso que hacemos de ellos;
• Controlar los datos personales que son colectados y almacenados;
• Modificar los datos personales incorrectos;
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• Oponerse a ciertos usos.

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Reclamos

Si consideras que no te estamos permitiendo ejercer tus derechos de forma adecuada, puedes presentar un reclamo ante la autoridad nacional de protección de datos si resides en la Unión Europea.

Información de contacto

Correo electrónico:

Sitio web: idols.cam

, una empresa de Curazao, declara por la presente que todos los modelos que aparecen en este sitio web y que publican sus imágenes sexualmente explícitas, tienen al menos 18 (dieciocho) años de edad y han proporcionado prueba de identificación con fotografía emitida por el gobierno, de conformidad con el 18 U.S.C. §2257.

Los documentos antes mencionados se conservan y divulgan únicamente de conformidad con las leyes de privacidad de Curazao y la UE.

Para cualquier consulta, por favor contactar con:
Custodio de documentos

POLÍTICAS, CONTROLES Y PROCEDIMIENTOS CONTRA EL BLANQUEO DE DINERO/ KYC

DOCUMENTO ACTUALIZADO EL 19 DE ABRIL DE 2021

Como miembro del Grupo AC, también actuará de acuerdo con esta Norma de Política según lo establecido en esta declaración de Política del Grupo AML/KYC.
Es política del Grupo AC que todos los miembros del personal, a todos los niveles, participen activamente en la prevención de que los servicios del Grupo AC sean explotados por delincuentes y terroristas con fines de blanqueo de dinero.
Esta participación tiene como objetivos

• Garantizar el cumplimiento por parte del Grupo AC de todas las leyes aplicables, los instrumentos estatutarios de regulación y los requisitos de la autoridad supervisora del Grupo AC.
• Proteger al Grupo AC y a todo su personal como individuos de los riesgos asociados a las infracciones de la ley, los reglamentos y los requisitos de supervisión.
• Preservar el buen nombre del Grupo AC frente al riesgo de daño reputacional que supone la implicación en actividades de blanqueo de capitales y financiación del terrorismo.
• Contribuir positivamente a la lucha contra la delincuencia y el terrorismo. Para lograr estos objetivos, la política del Grupo AC es que:
• Cada miembro del personal cumplirá con sus obligaciones personales según corresponda a su rol y posición en el Grupo AC
• Ni las consideraciones comerciales ni el sentido de la lealtad hacia los usuarios de la plataforma podrán prevalecer sobre el compromiso del Grupo AC contra el blanqueo de capitales
• El Grupo AC ha nombrado a un Responsable de Cumplimiento que se encarga del cumplimiento de las normas ALD y CSC. El Responsable de Cumplimiento cuenta con toda la ayuda y cooperación de todos los miembros del personal en el desempeño de las funciones de su nombramiento.
• El Grupo AC llevará a cabo una evaluación en toda la empresa de los riesgos de blanqueo de capitales y financiación del terrorismo a los que está sujeto el Grupo AC y diseñará y aplicará los controles adecuados para mitigar y gestionar eficazmente los riesgos identificados
• El Grupo AC establecerá y mantendrá políticas y procedimientos documentados y proporcionados, que incluyan controles, en los que se describan las medidas positivas que debe adoptar el personal para prevenir el blanqueo de capitales y la financiación del terrorismo en el desempeño de su trabajo. El Responsable de Cumplimiento las mantendrá bajo revisión para garantizar su continua adecuación.

POLÍTICA Y PROCEDIMIENTO PARA LA EVALUACIÓN DEL RIESGO DE BLANQUEO DE CAPITALES

POLÍTICA

Es política del Grupo AC identificar y evaluar los riesgos de blanqueo de dinero y financiación del terrorismo que representan los negocios que llevamos a cabo para poder mitigar dicho riesgo aplicando niveles adecuados a las personas y empresas que utilizan la plataforma explotada por (una empresa del Grupo AC) (los Usuarios de la Plataforma). Los Usuarios de la Plataforma son los denominados Proveedores de Servicios, es decir, el Estudio y el Artista Intérprete o Ejecutante con el/los que se ha celebrado el Acuerdo General de Servicios de la Plataforma. Al Performer también se le denomina "Modelo". Estos Proveedores de Servicios ofrecen y venden sus servicios a sus clientes (Usuarios) en la Plataforma SNV.

CONTROLES Y PROCEDIMIENTOS

1. El Grupo AC evaluará el riesgo de blanqueo de capitales que representan los Usuarios de la Plataforma y los negocios realizados según tres niveles:
   1. La gama normalmente tratada por AC Group, que requiere el nivel normal de diligencia debida del cliente por parte de AC Group.
   2. Un nivel de riesgo excepcionalmente alto que requiere un mayor nivel de diligencia debida con el cliente
   3. Un nivel de riesgo insignificante que sólo requiere una diligencia debida simplificada.
2. El Grupo AC identificará y mantendrá listas de factores de riesgo (incluidos los exigidos por la Normativa) relativos a los Usuarios de la Plataforma, los productos o servicios, las transacciones, los canales de entrega y las áreas geográficas de operación.
3. El Grupo AC evaluará el nivel de riesgo asociado a estos factores mediante el análisis de indicadores que incluyan:
   1. Características del usuario de la plataforma (individual o corporativo, estatus, ubicación, ocupación)
   2. La finalidad de las cuentas o los compromisos, los niveles de activos y las transacciones
   3. Regularidad o duración de las relaciones comerciales.
4. El Grupo AC actualizará anualmente la evaluación de riesgos para garantizar que se abordan los riesgos nuevos y emergentes y que se refleja la nueva información facilitada por nuestra autoridad supervisora.
5. El Grupo AC mantendrá un registro escrito actualizado de todas las medidas adoptadas y facilitará la evaluación de riesgos y la información en la que se basó.
6. Se evaluará el riesgo de blanqueo de capitales o de financiación del terrorismo que representa cada Usuario de la Plataforma:
   1. Durante el proceso de aceptación del usuario de la nueva plataforma (KYC), antes de emprender cualquier trabajo.
   2. Siempre que el proceso de supervisión continua del Grupo AC indique que un cambio en el negocio o en el entorno operativo de un Usuario de la Plataforma establecido puede representar un cambio en el riesgo de blanqueo de capitales.
7. La evaluación del riesgo en relación con un usuario de la plataforma será realizada por el funcionario responsable de CA, que determinará las medidas de diligencia debida adecuadas con respecto a cada usuario de la plataforma basándose en:
   1. La evaluación de riesgos de toda la empresa del Grupo AC
   2. Evaluación del nivel de riesgo que se plantea en cada caso concreto.
8. Se debe dejar constancia de la evaluación de las relaciones individuales de los usuarios de la plataforma, confirmando que se ha tenido en cuenta la evaluación de riesgos de todo el negocio del grupo AC, así como cualquier otro factor relevante que se haya considerado.

POLÍTICA Y PROCEDIMIENTO PARA LA VERIFICACIÓN DE LA IDENTIDAD DE LOS USUARIOS DE LA PLATAFORMA (KYC)

POLÍTICA

Es política del Grupo AC verificar la identidad de todos los Usuarios de la Plataforma, asegurándose de que los procedimientos reflejen las características de riesgo de los Usuarios de la Plataforma. Al abrir una cuenta con el Grupo AC, todos los Usuarios de la Plataforma serán verificados sobre la base de los siguientes procedimientos.

A. CONTROLES Y PROCEDIMIENTOS PARA EL USO DE LA PLATAFORMA (SNV)

Los Usuarios de la Plataforma que ofrecen y venden sus servicios en la Plataforma SNV - Artistas y Estudios - actuando en forma de entidad corporativa necesitan proporcionar la siguiente información:

• Nombre de la empresa
• Número de registro oficial
• Forma social
• País de la sede
• Dirección de la sede
• Si procede, número de IVA intracomunitario
• Dirección de correo de contacto
• Número de teléfono
• Toda la información sobre los beneficiarios efectivos.

El Funcionario responsable de la CA comprobará que dicho Usuario de la Plataforma está debidamente constituido (si procede) y registrado, y tomará las medidas necesarias para determinar quiénes son los principales beneficiarios efectivos y las personas con un control significativo, y su identidad se verificará de acuerdo con este procedimiento.

B. Usuarios de la Plataforma que ofrecen y venden sus servicios en la Plataforma SNV - Artistas y Estudios - que no actúan en forma de entidad corporativa necesitan proporcionar la siguiente información:

• Nombre o identificación del estudio/intérprete no individual
• País de residencia
• Dirección
• Número de teléfono y dirección postal de contacto
• Una renuncia en la que declare sus obligaciones de cualquier impuesto debido y la declaración de que puede actuar como * una entidad no legal en su país (microempresas).

Verificación de la identidad

1. El miembro del personal que lleve a cabo la verificación de la identidad completará el proceso comprobando que el Estudio/intérprete no es objeto de sanciones u otras medidas legales, utilizando los métodos de comprobación establecidos por el Responsable de Cumplimiento . (Lista negra terrorista internacional, verificación tel sms).
2. En el caso de los artistas/estudiantes, los controles de identidad se llevarán a cabo mediante el examen de:
   1. un documento que contenga una fotografía que confirme el nombre del director del estudio/intérprete, como un pasaporte válido
   2. foto con el documento de identidad dado junto a la cara
   3. Un documento que confirme la dirección del Studio Manager/Performer, como una factura de servicios públicos (con menos de 3 meses de antigüedad y sin factura de teléfono móvil). Este documento es necesario incluso si el documento que confirma el nombre también tiene la dirección El Responsable de Cumplimiento de AC Group mantendrá una lista de documentos aceptables o información obtenida de una fuente fiable e independiente del Estudio/Informador:
   4. sólo se aceptará para el examen la copia escaneada en color en formato HR del documento
   5. las fuentes de información en soporte electrónico deben haber sido objeto de una evaluación de riesgos antes de su utilización.
3. En los casos en que un usuario de la plataforma no pueda presentar documentos aceptables, el responsable de CA tomará una decisión basada en el riesgo sobre la aceptación de los documentos disponibles, consultando con el responsable de cumplimiento si procede.
4. En caso de que el director del estudio/intérprete no sea residente europeo, o no vaya a ser visto en persona (es decir, a través de la cámara web) por el miembro del personal que lleve a cabo la verificación, el responsable de CA tomará una decisión basada en el riesgo sobre el medio de verificación que se aceptará, consultando con el responsable de cumplimiento si procede.

Comprobación de la propiedad efectiva

1. Cuando el Ejecutor no sea el beneficiario efectivo de los activos implicados, el Funcionario de CA responsable tomará las medidas necesarias para determinar quién es el beneficiario efectivo y adoptará medidas razonables para verificar su identidad, de acuerdo con este procedimiento.
2. El Oficial de Cumplimiento preparará un formato para que lo utilice el Oficial de CA responsable a la hora de solicitar al Estudio/Informador la verificación de la identidad y la información sobre el beneficiario efectivo, así como un procedimiento de seguimiento cuando no se atiendan las solicitudes dentro del plazo reglamentario.
3. Si se han agotado sin éxito todos los medios posibles para identificar al beneficiario efectivo de un Estudio/Intermediario no individual, y se ha dejado constancia de ello, el Funcionario de CA responsable solicitará la aprobación del Responsable de Cumplimiento , que se otorgará en función del riesgo, para tratar como su beneficiario efectivo a la persona de mayor rango responsable de la gestión del Estudio/Intermediario no individual.
4. Con respecto al beneficiario o beneficiarios finales de los estudios/ejecutantes no individuales, se requiere la siguiente información:
   1. Título
   2. Nombre y apellidos
   3. País de residencia
   4. Dirección
   5. 2. Fecha de nacimiento
   6. País de nacimiento
   7. Número de identificación
   8. Razón por la que el individuo es UBO (porcentaje de capital directo o indirecto/propiedad, etc.)
5. Cuando el Usuario de la Plataforma sea una empresa que cotiza en bolsa o una empresa regulada, el Funcionario responsable de AC comprobará que el Usuario de la Plataforma está debidamente registrado y que la persona con la que AC Group está tratando está debidamente autorizada para actuar en nombre del Usuario de la Plataforma, y verificará la identidad de dicha persona de acuerdo con este procedimiento, además de la del Estudio/Informador no individual.
6. En todos los casos evaluados como de mayor riesgo de blanqueo de capitales, en los que se requiera una diligencia debida reforzada del Usuario de la Plataforma, el Responsable de CA consultará con el Responsable de Cumplimiento para decidir los pasos adicionales a seguir para verificar la identidad del Usuario de la Plataforma.
7. Se registrarán todos los procesos de verificación de la identidad, así como las acciones emprendidas para verificar la identidad del estudio/intérprete no individual. Esto incluirá la conservación de fotocopias de todos los documentos elaborados y de los intercambios de correos electrónicos.
8. Tanto para los estudios/intérpretes individuales como para los no individuales, el funcionario responsable del CA recopilará la información de referencia de la cuenta bancaria de dicho estudio/intérprete:
   1. Bic o IBAN
   2. Nombre de la institución en la que se mantiene la cuenta
   3. Dirección de dicha institución
9. Tanto para los Ejecutantes/Estudiantes individuales como para los beneficiarios efectivos de los Ejecutantes/Estudiantes no individuales, se controlará si dicha persona reúne los requisitos para ser considerada una "persona políticamente expuesta". Al abrir una cuenta se harán las siguientes preguntas:
   1. ¿Es usted una persona políticamente expuesta, es decir, es usted un individuo al que se le ha confiado o se le ha confiado una función destacada? S/N
   2. ¿ Está usted vinculado a una persona así (familia, allegado) ? S/N
   3. En caso afirmativo, indique el nombre y la función de la persona que justifica este estatuto.

POLÍTICA Y PROCEDIMIENTO PARA CONOCER EL NEGOCIO DEL USUARIO DE LA PLATAFORMA COMO PARTE DE LA DEBIDA DILIGENCIA DEL CLIENTE (CDD)

POLÍTICA

Es política del Grupo AC obtener información que permita evaluar el propósito y la naturaleza prevista de la relación de cada Usuario de la Plataforma con el Grupo AC. Esta información sobre el negocio de su cliente permitirá a AC Group mantener nuestra evaluación del riesgo de blanqueo de capitales en curso, y advertir cambios o anomalías en los acuerdos del Usuario de la Plataforma que pudieran indicar blanqueo de capitales.Es política de AC Group no ofrecer sus servicios, o retirarse de la prestación de sus servicios en la plataforma, si no se puede lograr una comprensión satisfactoria de la naturaleza y el propósito del negocio del Usuario de la Plataforma.

CONTROLES Y PROCEDIMIENTOS (gestión de la seguridad según lo establecido en el documento "manual de prevención del blanqueo de operaciones")

• El responsable de AC obtendrá la información comercial de Conozca a su cliente de los estudios/intérpretes (tanto individuales como no individuales) de la plataforma: *sobre la aceptación de Studio's/Performers sobre cualquier cambio significativo en los acuerdos de Studio's/Performers como el tamaño o la frecuencia de las transacciones, la naturaleza de los negocios realizados, la participación de nuevas partes o jurisdicciones como un ejercicio continuo a lo largo de la relación con el Usuario de la Plataforma. La información sobre el negocio de "Conozca a su cliente" que se solicita a los usuarios de la plataforma incluirá, entre otras cosas:
• el propósito o la necesidad y la justificación empresarial de los servicios que el Usuario de la Plataforma está vendiendo en la plataforma como Estudio/Interprete a los Usuarios y mediante el uso de la Cartera Electrónica para los pagos a los Usuarios de la Plataforma..
• la procedencia de los fondos o activos implicados en las ventas del usuario de la plataforma.
• la naturaleza, el tamaño, la frecuencia, el origen y el destino de las transacciones previstas del Estudio/Informador (volumen y destino de las transacciones).
• la justificación empresarial de todos los usos de las estructuras y entidades (si procede).
• las contrapartes y las jurisdicciones afectadas. La información se obtendrá haciendo las preguntas pertinentes al Usuario de la Plataforma, y las respuestas dadas por el Usuario de la Plataforma se verificarán siempre que esto sea posible dentro del curso normal de la relación (encuesta al Usuario de la Plataforma). La información proporcionada por el Usuario de la Plataforma se registrará en la cuenta del Usuario de la Plataforma, para ayudar al futuro seguimiento de la relación con el Usuario de la Plataforma (Seguimiento de la cuenta). No obstante, las respuestas que no sean fácilmente verificables deberán considerarse junto con otros datos conocidos o facilitados por el usuario de la plataforma para comprobar que toda la información es coherente y verosímil. Cuando las respuestas dadas por el usuario de la plataforma sean inverosímiles o incoherentes con otra información, o cuando el usuario de la plataforma no esté dispuesto a dar respuestas satisfactorias ** a las preguntas de diligencia debida, el responsable de AC estudiará si AC Group debe iniciar la relación o retirarse de ella. La información sobre Conozca el negocio de su cliente, o la falta de ella, será tenida en cuenta por todo el personal a la hora de considerar posibles motivos para sospechar de blanqueo de capitales.

POLÍTICA Y PROCEDIMIENTO PARA LA SUPERVISIÓN CONTINUA DE LOS USUARIOS DE LA PLATAFORMA

En cualquier caso, el Grupo AC supervisará los siguientes acontecimientos y buscará una explicación satisfactoria:
* Cambio de referencias bancarias
* Cambio de ubicación
* Con respecto a los Studio's/Performers no individuales: Cambio en la dirección/cambio en la propiedad efectiva
Los controles se realizarán en la fecha aniversario que es la fecha en la que el Estudio/Performer se ha registrado en la plataforma. Una alerta notificará al equipo cuándo deben realizarse los controles.
La consecuencia de estas auditorías puede ser la realización de gestiones adicionales (solicitud de documentación adicional comprobaciones adicionales...), que deberán documentarse en el expediente de los Usuarios de la Plataforma (compuesto por su información, documentos acreditativos e información de seguimiento AML).
Estas auditorías también pueden conducir a una nueva evaluación del nivel de escrutinio aplicado al Usuario de la Plataforma, incluso hasta el final de la relación comercial. Tal decisión es tomada por los propietarios del Grupo AC, con el asesoramiento del Responsable de Cumplimiento y del responsable del control interno.

POLÍTICA Y PROCEDIMIENTO PARA MANTENER REGISTROS DE LA INFORMACIÓN DE DILIGENCIA DEBIDA DEL USUARIO DE LA PLATAFORMA

POLÍTICA

Es política del Grupo AC establecer y mantener sistemas para conservar registros de las consultas realizadas y de la información obtenida al ejercer la diligencia debida del usuario de la plataforma con fines de lucha contra el blanqueo de capitales, y garantizar que estos registros sean recuperables según lo exijan las estipulaciones legales y reglamentarias. Estos registros incluirán, entre otros, los datos registrados con fines contables y de desarrollo empresarial.

CONTROLES Y PROCEDIMIENTOS

• Cuando se esté recopilando información para el usuario de la plataforma AML, el responsable AC se asegurará de que: *la información recopilada se registre de forma coherente en la cuenta de usuario de la plataforma, o en otro lugar apropiado, y que los registros que se mantengan en distintos lugares se crucen cuando proceda, de forma que la información sea accesible y comprensible para otros miembros autorizados del personal, incluido el Responsable de Cumplimiento *Se registran todos los casos en los que la información solicitada no ha sido facilitada o las explicaciones proporcionadas no han sido satisfactorias.
• El Grupo AC dispondrá de sistemas para archivar de forma rutinaria los registros junto con los registros contables del Grupo AC para garantizar su disponibilidad durante un mínimo de los requisitos legales a partir de la fecha de finalización de la transacción o consulta.
• El Grupo AC dispondrá de sistemas de recuperación de datos que faciliten la recuperación completa y rápida de todos los registros pertinentes por parte del personal autorizado, con el fin de responder plenamente a las consultas de los investigadores financieros.
• El Grupo AC dispondrá de procedimientos para garantizar que los datos personales obtenidos se traten únicamente con el fin de prevenir el blanqueo de capitales y la financiación del terrorismo.
• Todos los documentos e informaciones recogidos en la apertura de la cuenta, relativos a la identidad del Estudio/Informador, en su caso su UBO, así como todos los recogidos durante la relación comercial, deben conservarse durante 5 años a partir del cierre de la cuenta. Además, cada año, el histórico de todas las transacciones realizadas desde el inicio del año debe conservarse durante 5 años enteros. AC Group conserva todos los documentos en datos resultantes de su relación comercial con los Studio's/Performers archivándolos según condiciones y modalidad que garantizan su integridad, y sobre todo en un soporte permanente respetando las normas GDPR.
• El Grupo AC proporcionará a los nuevos Usuarios de la Plataforma la siguiente información antes de su registro en la Plataforma SNV: una declaración de que los datos personales recibidos en relación con el registro se tratarán únicamente con fines de prevención del blanqueo de capitales y de la financiación del terrorismo. (GDPR)
• El Grupo AC dispondrá de un procedimiento para destinar los datos personales relevantes a su eliminación al final del periodo legal de conservación, a menos que: se requiere para procedimientos judiciales el interesado ha dado su consentimiento expreso a la conservación de dichos datos.
• En el caso de las cuentas registradas en la Plataforma SNV que hayan sido objeto de un informe de sospecha, los registros pertinentes se conservarán por separado de los archivos rutinarios del Grupo AC, y no se destruirán, incluso una vez transcurrido el periodo legal de conservación, sin la confirmación del MLRO de que ya no son necesarios como parte de una investigación.

POLÍTICA Y PROCEDIMIENTO PARA LA NOTIFICACIÓN INTERNA DE SOSPECHAS

POLÍTICA

La política del Grupo AC es que cada miembro del personal se mantenga alerta ante la posibilidad de blanqueo de capitales y comunique todas y cada una de las sospechas para las que crea que existen motivos razonables, siguiendo el procedimiento del Grupo AC.La expectativa depositada en cada miembro del personal a la hora de responder a posibles sospechas será la adecuada a su puesto en el Grupo AC. No se espera que nadie tenga un conocimiento y una comprensión mayores que los adecuados a su rol.

CONTROLES Y PROCEDIMIENTOS

• Todo miembro del personal debe estar alerta ante la posibilidad de que los servicios del Grupo AC puedan ser utilizados con fines de blanqueo de dinero, o de que en el curso de su trabajo pueda tener conocimiento de bienes de origen delictivo o terrorista.
• La alerta ante la posibilidad de blanqueo de capitales debe combinarse con un conocimiento adecuado de las disposiciones habituales del usuario de la plataforma, de modo que los miembros del personal sean conscientes de los factores anómalos que puedan representar posibles causas de sospecha.
• Un miembro del personal que tenga conocimiento de una posible sospecha deberá reunir la información pertinente de que disponga de forma rutinaria y decidir si existen motivos razonables para sospechar de blanqueo de capitales. Cualquier información adicional adquirida, en particular cualquier explicación sobre instrucciones o transacciones inusuales, deberá registrarse en las cuentas registradas en la plataforma de forma rutinaria, pero en ninguna de esas cuentas se hará mención alguna a la sospecha de blanqueo de capitales.
• El requisito de recopilar información relevante no se extiende a la realización de búsquedas o investigaciones, más allá de la utilización de fuentes de información fácilmente disponibles dentro del Grupo AC.
• Si tras recabar y considerar la información disponible de forma rutinaria, el miembro del personal está plenamente convencido de que no existen motivos razonables para sospechar, no debe tomarse ninguna otra medida.
• Un miembro del personal que, tras examinarlo, decida que puede haber motivos de sospecha deberá, en circunstancias normales, plantear la cuestión al funcionario responsable del CA. Si después de discutirlo ambos están de acuerdo en que no hay motivos de sospecha, no deberá tomarse ninguna otra medida.
• Ningún miembro del personal está obligado a discutir una sospecha de blanqueo de capitales con el Responsable de Cumplimiento. Pueden, si en las circunstancias lo prefieren, ponerse en contacto directamente con el Responsable de Cumplimiento sin dar ninguna razón.
• Si a raíz del planteamiento de una posible sospecha por parte de un miembro del personal, o como resultado de sus propias observaciones, el Responsable de Cumplimiento decide que existen motivos razonables para sospechar de blanqueo de capitales, deberá presentar un informe de sospecha al Responsable de Cumplimiento, en el formato especificado por éste a tal efecto.
• Un informe interno de sospecha no conlleva la violación de la confidencialidad, y ningún miembro del personal dejará de realizar un informe interno por estos motivos.
• Si un informe de sospecha es el resultado de un asunto planteado por un miembro del personal de apoyo, el responsable del CA debe comunicarle por escrito que se ha presentado un informe en referencia al asunto tratado en la fecha indicada, sin incluir el nombre de la(s) persona(s) sospechosa(s). Esto confirma al miembro del personal que planteó el asunto que ha cumplido con su obligación legal de informar. (formato del procedimiento de denuncia)
• En la circunstancia de que cualquier miembro del personal formule una sospecha de blanqueo de capitales pero el Oficial de Cumplimiento responsable no esté de acuerdo en que existen motivos razonables para sospechar, el miembro del personal que formule la sospecha deberá cumplir con su obligación legal presentando un informe de sospecha de blanqueo de capitales al Oficial de Cumplimiento , en el formato especificado por el Oficial de Cumplimiento a tal efecto. El Oficial de Cumplimiento responsable debe reconocer esta obligación legal y ayudar al miembro del personal a cumplirla.
• Un miembro del personal que formule o tenga conocimiento de una sospecha de blanqueo de capitales no la comentará con ninguna parte externa, ni con ningún otro miembro del personal, a menos que esté directamente implicado en el asunto causante de la sospecha.
• Ningún miembro del personal revelará en ningún momento una sospecha de blanqueo de capitales a la persona sospechosa (incluida una parte externa). Si surgen circunstancias que puedan causar dificultades, el miembro del personal deberá solicitar y seguir las instrucciones del Responsable de Cumplimiento .
• No se realizarán copias ni registros de los informes de sospecha de blanqueo de capitales, excepto por parte del Responsable de Cumplimiento, que mantendrá dichos registros seguros y separados de las cuentas de usuario de la plataforma del Grupo AC y de otros repositorios de información.

POLÍTICA Y PROCEDIMIENTO PARA LAS REVELACIONES FORMALES A LAS AUTORIDADES

POLÍTICA

Es política del Grupo AC que el Responsable de Cumplimiento reciba y evalúe los informes internos de sospecha, y decida si se debe hacer una revelación formal a las autoridades. Si así lo decide, el Responsable de Cumplimiento hará la revelación formal en nombre del Grupo AC, utilizando el mecanismo adecuado.

CONTROLES Y PROCEDIMIENTOS

• Al recibir un informe de sospecha de blanqueo de capitales de un miembro del personal, el Responsable de Cumplimiento acusará recibo por escrito, haciendo referencia al informe por su fecha y número de expediente único, sin incluir el nombre de la persona o personas sospechosas. Esto confirma al miembro del personal que ha cumplido con su obligación legal de informar.
• El Responsable de Cumplimiento abrirá y mantendrá un registro del progreso del informe. Este registro se conservará de forma segura y no formará parte de la cuenta de usuario de la plataforma.
• Tras la recepción de una denuncia, el Responsable de Cumplimiento recopilará toda la información pertinente que obre en poder del Grupo AC y realizará todas las indagaciones oportunas entre los miembros del personal de cualquier lugar del Grupo AC, con el fin de evaluar adecuadamente la denuncia. A continuación, el Responsable de Cumplimiento decidirá si considera personalmente que existen motivos razonables para sospechar y tomará una decisión sobre la obligación del Grupo AC de realizar una comunicación formal a las autoridades.
• Antes de hacer una revelación formal a las autoridades, el Responsable de Cumplimiento tendrá que pedir consejo al propietario de AC Group. El propietario de AC Group tendrá la decisión final sobre si hacer una revelación formal a las autoridades.
• Todos los miembros del personal, en cualquier lugar del Grupo AC, deberán responder íntegramente a todas las indagaciones realizadas por el Responsable de Cumplimiento a efectos de la evaluación de un informe de sospecha. La información facilitada al Responsable de Cumplimiento en respuesta a dichas indagaciones no infringe ningún secreto profesional o de confidencialidad, y ningún miembro del personal deberá ocultar información por ese motivo.
• Si se ha decidido que es necesaria una revelación formal a las autoridades, el Responsable de Cumplimiento hará dicha revelación por los medios adecuados.
• El Responsable de Cumplimiento documentará en el registro del informe las razones por las que decide hacer o no una revelación formal.
• El Responsable de Cumplimiento informará, en su caso, al autor del informe interno de si se ha realizado o no una divulgación formal.
• El Responsable de Cumplimiento informará a todos aquellos, y sólo a aquellos, miembros del personal que deban ser conscientes de la sospecha para protegerles a ellos y al Grupo AC de posibles delitos de blanqueo de capitales en relación con cualquier negocio relacionado.
• Tras una revelación formal, el Responsable de Cumplimiento tomará las medidas que exijan las autoridades en relación con la revelación.

POLÍTICA Y PROCEDIMIENTO PARA BLOQUEAR/CONTINUAR LA CUENTA REGISTRADA EN LA PLATAFORMA TRAS UN INFORME DE SOSPECHA

POLÍTICA

Es política del Grupo AC que desde el momento en que surja una sospecha de blanqueo de capitales, se bloquee la cuenta registrada. Ni las consideraciones comerciales ni la dificultad para responder a las consultas de las personas registradas en la plataforma sobre el asunto podrán prevalecer sobre las obligaciones legales del Grupo AC a este respecto.

CONTROLES Y PROCEDIMIENTOS

• En cuanto un miembro del personal formule o tenga conocimiento de una sospecha de blanqueo de capitales, se bloqueará la cuenta registrada.
• Si existe alguna posibilidad de que se tenga conocimiento de que la cuenta registrada ha sido bloqueada, por ejemplo porque una transacción prevista no se ha realizado, el miembro del personal afectado deberá ponerse en contacto con el Responsable de Cumplimiento para recibir instrucciones sobre cómo tratar el asunto.
• Al recibir un informe de sospecha, el Responsable de Cumplimiento dará instrucciones al autor del informe y a cualquier otro miembro del personal implicado para que bloqueen la cuenta registrada que haya dado lugar a la sospecha.
• Cuando una cuenta registrada haya sido bloqueada, el Responsable de Cumplimiento llevará a cabo la evaluación del informe de sospecha lo más rápidamente posible para decidir si debe realizarse una comunicación a las autoridades.
• Si el Responsable de Cumplimiento decide que no hay motivos razonables para sospechar de blanqueo de capitales, dará su consentimiento para continuar con la cuenta registrada bajo su propia autoridad.
• Si el Responsable de Cumplimiento decide que debe realizarse una divulgación, solicitará el consentimiento para continuar al propietario del Grupo AC lo antes posible. El propietario del Grupo AC tendrá la decisión final sobre la continuación de la cuenta registrada del Grupo AC.

POLÍTICA Y PROCEDIMIENTO PARA LA FORMACIÓN AML

POLÍTICA

Es política del Grupo AC que la contratación de todo el personal nuevo incluya la evaluación descrita en la sección 48(2) de la Normativa Europea sobre Blanqueo de Capitales. (fuente PDF 2018 Directivas europeas AML). La evaluación tendrá lugar antes del nombramiento y a intervalos regulares durante el nombramiento de todo el personal.Es política del Grupo AC que todo el personal que maneje las cuentas registradas, o tenga acceso a las mismas, reciba formación contra el blanqueo de capitales para garantizar que sus conocimientos y comprensión estén a un nivel adecuado, y formación continua al menos una vez al año para mantener la concienciación y garantizar el cumplimiento de las obligaciones legales del Grupo AC.Es política del Grupo AC que todo el personal que maneje las cuentas registradas, o acceda a los datos personales relativos a dichas cuentas, reciba formación sobre la ley relativa a la protección de datos para garantizar que su conocimiento y comprensión se sitúan en un nivel adecuado, y formación continua al menos una vez al año para mantener la concienciación y garantizar que se cumplen las obligaciones legales del Grupo AC.El Responsable de Cumplimiento, en cooperación con el responsable de formación y el responsable de protección de datos del Grupo AC, garantizará que la formación se ponga a disposición del personal en función de su exposición al riesgo de blanqueo de capitales y de protección de datos, y que se tomen medidas para comprobar y registrar que se ha realizado la formación y que el personal ha alcanzado un nivel adecuado de conocimiento y comprensión.A la luz de la gravedad de las obligaciones que la Ley y el Reglamento imponen a cada individuo, y de las posibles sanciones, el Responsable de Cumplimiento garantizará que la información sobre estas obligaciones personales esté disponible para todos los miembros del personal en todo momento.El objetivo de la formación es:

• Desarrollar reflejos AML
• aumentar la concienciación de cada miembro del personal, con el fin de mantener sus reflejos AML
• actualizar los conocimientos colectivos y operativos sobre los riesgos de la lucha contra el blanqueo de capitales
• formar a los miembros del personal para detectar casos sospechosos
• Formar a estos miembros del personal para formalizar casos de nuevo tipo con riesgos potenciales.
• comprobar el conocimiento adecuado de los procedimientos y las obligaciones subsiguientes,

La formación de todo el personal recién contratado forma parte de su proceso de integración, bajo la responsabilidad del jefe de control interno. El jefe de control interno organiza la sesión de formación. La sesión puede celebrarse por conferencia web.Los soportes de la formación y las hojas de asistencia, deben conservarse durante al menos 5 años después de la salida del colaborador específico.

CONTROLES Y PROCEDIMIENTOS

• Tras el nombramiento, la evaluación del personal de acuerdo con la sección 48(2) del Reglamento Europeo sobre Blanqueo de Capitales se incorporará al proceso regular de evaluación del personal del Grupo AC.
• El Responsable de Cumplimiento, en cooperación con el responsable de formación del Grupo AC, evaluará métodos, productos y servicios alternativos de formación en materia de lucha contra el blanqueo de capitales para hacer
• actividades de formación adecuadas a disposición de todos los miembros del personal que manejan las cuentas registradas.
• La formación adecuada tendrá en cuenta:
  • la necesidad de alcanzar un nivel de conocimiento y comprensión adecuado al rol del individuo en el Grupo AC
  • la necesidad de mantener ese nivel mediante una formación continua de actualización
  • la viabilidad de asignar diferentes programas a personal con diferentes roles en función del riesgo
  • el coste y la eficacia temporal de los métodos y medios alternativos disponibles.
• El programa de formación incluirá medios para confirmar que cada individuo ha alcanzado un nivel adecuado de conocimientos y comprensión, ya sea mediante pruebas formales, evaluación a través de discusiones informales u otros medios.
• Se prestará especial atención a las necesidades de formación de la alta dirección y del equipo de cumplimiento.
• El Responsable de Cumplimiento
  • informar a cada miembro del personal del programa de formación que debe realizar y del calendario para completarlo
  • comprobar que cada miembro del personal ha completado el programa de formación que se le ha asignado, enviando recordatorios a aquellos que no lo hayan completado según el calendario previsto
  • remitir al empresario los casos en que los miembros del personal no respondan a los recordatorios y no hayan completado la formación asignada
  • llevar un registro de la formación realizada, incluidos los resultados de las pruebas u otras evaluaciones que demuestren que cada individuo ha alcanzado un nivel adecuado de competencia.
• Al finalizar un ciclo de formación, el Responsable de Cumplimiento garantizará la continuidad de la formación continua teniendo en cuenta:
  • la eficacia del programa realizado
  • la necesidad de mantener actualizada la información sobre formación con los cambios en las leyes, reglamentos,
• orientación y práctica.
• El Responsable de Cumplimiento determinará las necesidades de formación de su propio rol, y se asegurará de que obtiene los conocimientos y la comprensión apropiados que se requieren para cumplir con las obligaciones de su nombramiento.

POLÍTICA Y PROCEDIMIENTO PARA LA SUPERVISIÓN Y GESTIÓN DEL CUMPLIMIENTO

POLÍTICA

La política del Grupo AC es supervisar nuestro cumplimiento de los requisitos legales y reglamentarios en materia de lucha contra el blanqueo de capitales y llevar a cabo una auditoría anual independiente sobre el cumplimiento de la legislación en materia de lucha contra el blanqueo de capitales, cuyas conclusiones se tendrán en cuenta y se establecerán las recomendaciones de actuación adecuadas.El propietario del Grupo AC proporcionará la autoridad y los recursos necesarios para la aplicación continua de un régimen de lucha contra el blanqueo de capitales que cumpla las normas.

CONTROLES Y PROCEDIMIENTOS

• El Responsable de Cumplimiento supervisará de forma continua todos los aspectos de las políticas y los procedimientos de lucha contra el blanqueo de capitales del Grupo AC, así como los cambios y la evolución del entorno jurídico y normativo que puedan repercutir en la evaluación de riesgos de todo el negocio del Grupo AC. Cualquier deficiencia en el cumplimiento AML que requiera una rectificación urgente será tratada inmediatamente por el MLRO, que informará de tales incidentes al propietario del Grupo AC cuando sea apropiado y solicitará cualquier apoyo que pueda ser necesario.
• El Responsable de Cumplimiento facilitará y asistirá al auditor independiente en la realización de una auditoría anual del cumplimiento AML del Grupo AC. Este informe incluirá:
  • un resumen del perfil de riesgo de blanqueo de capitales y de los puntos vulnerables del Grupo AC, junto con información sobre la forma en que éstos cambian y evolucionan
  • un resumen de los cambios que se hayan producido en el entorno o entornos normativos en los que opera el Grupo AC y las formas en que éste se ve afectado
  • un resumen de las actividades de lucha contra el blanqueo de capitales dentro del Grupo AC, incluido el número de informes internos de sospecha recibidos por el Responsable de Cumplimiento y el número de revelaciones realizadas a las autoridades
  • detalles de cualquier deficiencia de cumplimiento sobre la que ya se hayan tomado medidas, junto con informes de los resultados
  • detalles de cualquier deficiencia de cumplimiento sobre la que haya que actuar, junto con las medidas recomendadas y el apoyo de gestión necesario
  • un esbozo de los planes para el desarrollo continuo del régimen de lucha contra el blanqueo de capitales, incluidas las actividades continuas de formación y sensibilización para todo el personal pertinente.
• Cuando se indique la adopción de medidas de gestión, el propietario de AC Group decidirá las medidas adecuadas que deben tomarse.

QUEJA

Puede presentar una queja utilizando el formulario descargable aquí
Después de rellenarlo, puede enviárnoslo por correo a la dirección descrita en el formulario o enviándolo como archivo adjunto a .
Nuestros servicios le responderán a la dirección de correo electrónico que haya facilitado en el formulario en un plazo máximo de 7 días laborables.

DAC7

El nuevo reglamento de la UE, conocido coloquialmente como DAC7, obliga a determinadas plataformas digitales, entre ellas Xlovecam, a facilitar a la UE información sobre los ingresos generados por los vendedores de servicios que utilizan la plataforma.
Xlovecam cumple la directiva DAC7 de la UE.

Ley Europea de Servicios Digitales (DSA)

Esta página incluye información relevante para la Ley de Servicios Digitales de la UE (Reglamento (UE) 2022/2065 del Parlamento Europeo y del Consejo, de 19 de octubre de 2022, relativo a un mercado único de servicios digitales y por el que se modifica la Directiva 2000/31/CE) (la DSA).

Punto de contacto designado
De conformidad con los artículos 11 y 12 de la DSA, el Responsable de Cumplimiento ha sido designado como punto de contacto de Xlovecam para todas las comunicaciones relativas a la DSA. Estas comunicaciones deberán realizarse en inglés.